1. D'Ambrosio and Elders Agency

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Florence, KY

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D'Ambrosio and Elders Agency

5.0 (2 reviews)
Closed • 9:00 am - 5:00 pm

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6 years ago

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AAA Florence

AAA Florence

(15 reviews)

**UPDATE, Manager from the location talked with me and offered to have them fixed. He was more than…read moreunderstanding and easy to deal with. I told him a refund would be fine and I intend to fix myself. Im glad the offered solutions easily though honestly wasn't expecting that.** Beyond upset with my recent service on Saturday April 23 2022. Brought them 4 tires to mount and balance which they did... completely ignoring recommend clocking of the tire to valve stem (which isn't a HUGE deal because it does still balance out, just not optimal as most of the time more weight will be required if ignored) I could've looked past that if they hadn't gouged the lips of all my rims and almost damaged my lugnut cover beyond fixable. Stock rims at that. Nothing out of the ordinary, not low profile tires that are sometimes harder to mount. Just regular stock rims same exact tire size as stock. They need to either train their employees better, fire employees not doing their job correctly, or at least fix this issue. Of course with it being Saturday, closed Sunday and my work schedule I have no idea how long this will take to get taken care of or if they will even own up to it. IF YOU WANT YOUR STUFF TO STAY IN GOOD CONDITION DO NOT GO HERE.

Had my auxiliary battery replaced and check engine light diagnosed. The star is for the battery…read morereplacement. Charged me $165 to diagnose check engine light only to tell me they couldn't diagnose due to not having access to Chrysler server. Well if you don't subscribe to their servers you won't be able to diagnose their codes and therefore shouldn't charge someone for said diagnosis. They basically charged me to tell me there was a problem, which I already knew. Unethical business practice at best. Will not be going back and would not recommend!

D'Ambrosio and Elders Agency - insurance - Updated October 2026

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