After being awarded the Triad Yelper of the Year 2024 Award at the Yelpies Award Ceremony last…read moreyear, an event that honored the highest-performing Yelp Elites, I decided that it would be appropriate this year to go back to this dental office for a dental cleaning appointment and write a follow-up review. Dental cleanings are essential for maintaining optimal oral health and are key to maintaining healthy teeth and gums. I had an appointment to have my teeth cleaned for 11:00am this morning. A few days ago I received an email reminding me of the appointment and asking me to confirm that I would be there by clicking on a confirmation link on the email. I went ahead and confirmed after seeing that I had it listed on my cellphone calendar schedule. Yesterday, I also received a telephone call from them to remind me of the appointment and notify me that I would also be receiving a fluoride treatment not covered by my insurance that would cost $48. I confirmed that I would be there and paying this amount with my credit card. From last time when I also received this preventive treatment I knew that it helps strengthen your enamel and reduces your risk for cavities. I arrived at around 10:45am. The receptionist was on the phone and she had a young lady with a notebook on hand who seemed to be shadowing her to learn about how to do her job. I wasted there until she finished her phone call and then she asked me for my name. I gave her my name and told her I had an 11 o'clock appointment. She then mentioned the payment I needed to make for the amount the insurance wasn't covering and I told her that I was aware of it and was paying it with a credit card. I handed her my card and paid for it. She then asked me to have a seat and that I would be called shortly. I did. Two other people who were there before me were called and around 11:10am I was called in by my hygienist Kadie. I noticed she was a different one than the one I had last time and I welcomed this because the other one had forgotten to floss my teeth, one of the essential steps in dental cleaning. I had researched and found out that during these visits a dental hygienist is supposed to clean, polish, and floss your teeth to remove hardened plaque, tartar and bacteria buildup from your teeth surfaces. And that when combined with diligent brushing and flossing at home, dental cleanings help achieve and maintain healthy teeth and gums. The new hygienist Kadie took me to the room where she would be cleaning my teeth. She was very friendly and knowledgeable. She greeted me very professionally but at the same time amiable. She asked me appropriate questions about me my health and teeth. Then engaging in conversation to put me at ease. Following by treatments commonly performed during a dental cleaning such as Scaling, Polishing, and Flossing. During scaling, she used an ultrasonic scaler, which vibrated and sprayed a jet of water. She also used used hand instruments called scalers to remove plaque and tartar from my teeth surfaces. During polishing, she polished my teeth using a soft rubber cup and a special paste. This removed my biofilm on my teeth surfaces and will reduce plaque buildup without damaging my enamel. She then concluded the treatment by flossing my teeth. Then she went to ask my dentist if the dentist wanted to come in and examine my teeth, but the dentist told her that since there were no issues she would skip it this time until my next appointment. So then my hygienist Kadie proceeded to apply my fluoride treatment and gave me the instructions of when I could eat, what food temperatures to avoid, and when could I brush my teeth next. She also encourage me to floss more often. After asking me if I had any more questions for her, I asked the question of it was helpful to brush your teeth after lunch. She told me that twice a day was enough but it wouldn't hurt if it was convenient for me and at times when eating certain kinds of food. Then she proceeded to ask me what day of the week would be more convenient for me to schedule the next cleaning and time preference. After I told her this information and asked that I wanted to have her as my permanent hygienist, she scheduled the appointment for six months from now. My insurance covers dental cleaning twice a year. In concussion, I was very satisfied with the professional and kind treatment that I received from my hygienist and can understand why the dentist didn't come to see me, even though I would have liked that she would have.

False emergency care…read more These morons said they would aee my wife on a Saturday when she had a crown pop out through online appt. We made one for 7am Saturday morning, when we arrived they said they cant glue it back in because they didn't install it!?! What are the chances a person in their 50s walks in there off the street and has had a crown installed there when they've only been in town less than 5 years Not to mention the dentist was late getting into work when they open at 7am. Three years ago they said they take walk ins and my mother had the same problem empty promises, no help, no thanks.

Best dentist I have ever had. Painless and very helpful in preventing dental problems. He also has…read morea great staff. Very friendly

On Good Friday 2015 my wife and I were traveling to Baltimore from Chattanooga. We stopped in…read moreDublin, VA to spend the night. In the morning she had a cap come off her front tooth and I call Dr. Bertholomey's office to get it glued back on. I was relieved to find a dentist office that was open. Not for long though. The receptionist told me in no uncertain tone that the Dr had no time to help us, even after I explained we were from out of town. No sorry, no suggestion of someone else to call just no. I have found that the front desk people usually reflect the owners personality so maybe she did us a favor.

I took my fiancé to this office to have an extraction done. From the second we walked in, the…read morefacility did not appear to be up to cleanliness standards. They post on several signs throughout the waiting room that say "caters to cowards" which could not be further from the truth. My fiancé has several medical conditions that make procedures like this very difficult for her to do and I was trying to get her to relax when the so called "dentist" comes in and tells her "sit in the chair now or leave and never call me again". I asked for her to have a moment but he just stormed out. The most unprofessional individual in the health field that I have ever met. Any reasonable doctor or dentist would help calm their patient down, not tell them calm down now or leave and never comeback. No rational adult should ever go here or bring their children.

First time seeing this Dentist very nice people if you are afraid they even have the gas that you…read morecan get that knocks you right out

I went in today (Saturday) to drop off my x-rays and asked if they had an opening to see my tooth…read moreand they did. I love how the staff is super friendly and the dentist made me feel so comfortable since I can tell he is a great dentist cause my past dentists haven't been the best. I am beyond happy and it's close to my house. I was out of the office in about an hour. Their office is clean and has the latest technology. They have 2 locations: Springfield & Lorton. They are also opened on a Saturday once every month. I def recommend this dentist!

I just recently went to the Blue Ridge Dental office in Dublin and Dr.Steve Tupman was the dentist…read morethat did the repair on my front tooth.It was the first time this dentist worked on me.Very impressed..the man did an excellent job he was very kind very concerned about the front tooth losing it .Very professional and kind to me.I I highly recommend this dentist to anyone.I will go back and have recommendations for my friends and relatives. Dont take other people's advice.Go see for yourself.THUMBS UP .!!

About 5 years ago I had lots of dental work done and had a partial made for my top teeth. I had to…read morelive without dental insurance for about 10 years, and my teeth suffered greatly because of it. Over a year ago I finally landed a good job with benefits and returned to their office for more work. The dentist was different when I had work done before, and he was wonderful. The staff is wonderful. Dr. Tupman is terrible. He doesn't need to be practicing. Back in April of this year, I went to the office in Dublin to have two teeth filled. I had broken one while eating with the partial in, and knew it was a possibility that the filling wouldn't last. My teeth were rough and rigid and I was severely swollen after they were fixed. Dr. Tupman said to wait until the swelling healed and to give them a call if we needed to adjust. Well, I waited a week and it still wasn't fitting. I knew this was because he had not put the rest stop back where it had been once he had filled the tooth. (Side note: Yesterday I called it a groove or something of that nature and he said he didn't know what I was talking about and corrected me to use the term rest stop.) I called the office and let them know I needed to come in for an adjustment, but unfortunately had to cancel due to illness. Then, the other tooth he had filled and said may not last needed to be pulled. At this point I returned to the dentist and said we could wait to adjust, as I couldn't wear the partial until it was modified, anyway, because the tooth that was pulled was the anchor tooth. So, he pulled the tooth and sent me on my way after sitting with me and planning what we were going to do when I returned. We decided to add another tooth and a clasp to the partial. When I went in yesterday, the hygienist did an impression and asked if I could put the partial in. I explained that I couldn't because they had already pulled the anchor tooth. (Why they couldn't get that information from their notes on me in the system is beyond me. He tried bending the partial with a pair of pliers before he tried anything else or consulted his notes. The notes are there. I saw them yesterday. After he broke the bad news to me yesterday, I was in shock at his lack of professional courtesy and his overall "too bad for you" attitude. I walked out confused and upset and then decided to return. I explained to him that the reason it didn't fit was because of how he left my tooth after he "fixed" it, at which point he condescendingly asked me to put the partial in to show me that it didn't fit. I said, "Of course it doesn't, you just bent it with pliers five minutes ago." He refused to see where he left excess filling on the back of my tooth, trying to make me feel like an idiot. Any idiot can see what I'm talking about, as the tooth on the other side of my mouth has the same rest stop and same place on the partial. When I came yesterday, I expected to be treated with professionalism because I was about to spend lots of money in their office over the next few weeks. Everything could have been taken care of if he had been prepared, read the notes, and known that he needed to correct his mistake on my tooth before destroying my partial. This dentist, and by proxy, their entire organization, is setting the precedent for very bad customer service. It seems to me Dr. Tupman is knowingly destroying people's teeth to increase their bill and services needed. I have heard this from other people, as well. I expect this to be taken care of immediately. I want my partial fixed, and if it can't be fixed, I want it replaced at no charge. I know Dr. Tupman's main concern is not being liable for anything at all, since he will only do the work that you agree to, and admit knowing that it may not work at all. He said he could work on whichever tooth I wanted, but he couldn't make any promises. I told him that's what he said when he filled my tooth, and look what happened. Dr. Tupman is taking advantage of his patients. This needs to be addressed. UPDATE: tried to post a review on their website and facebook page, but they were not approved. Don't trust the reviews posted. They are only the good reviews.