I took an intro class with my friend today. The class was only 30 minutes and wasn't much of a…read moreworkout - it seemed like it was mostly just to show how to use the equipment. We thought it was a fun concept but since it wasn't an actual class, it was hard to get the feel for it enough to know if we'd want to sign up. Also, the instructor wasn't very friendly which also made us feel a little uncomfortable.

I really love this place. I like all of the instructors because they all give different tips and…read moresuggestions. I spent my first year at CP mostly doing one class 4-5X per week. I built up to level 1.5 and eventually did 2-3 classes per day during summers/holidays. It's always clean and organized. I saw some people complaining on Yelp about trying to cancel/life emergencies, etc. I have seen other people go to the desk and ask about suspending their accounts, cancelling, etc. The ones I have seen seemed satisfied with the information on how the policies work seemed fine. I can imagine a life changing emergency would be a tough one though. When my MIL passed away, I let them know what happened and that I would be gone for a couple of weeks. They cancelled my classes for me but I kept my membership going. I stand by my 5-star rating.

The entire staff is helpful and friendly and the café is great also. Amazing quesadillas and Cooper…read moreand Valentino are so fun. 10 stars!

WAY WAY overpriced! $299 a month for two adults that arent yet 65, which would only save you…read more $20 a month. FOr $300 a month I could build and finance my own gym/pool. These are some scammers!!! They have limp rules designed to jack their members like the 30 day membership advance notice change. So if you dont like the facilities for the price, you need to give them a 30 day notice to cancel or change your membership, which is total BS! bad place all a round! pool is nice, but $300 a month? thats $10 a day if you went everyday! \\clearly its all about the money for this operation, I realize its huge, but dont expect your customers to pay your mortgage!

First time coming to this gym! I am coming from out of town and they have a day past! Super…read moreorganized, lots of space, and friendly staff. Highly recommend to anyone to check VASA Fitness out ^.^

Prepare to enter the Twilight Zone…read more.. PERSONAL TRAINING PROGRAM at Vasa 3020 N Nevada Ave, Colorado Springs, CO 80907 I work a lot. So I got a personal trainer to make it easier to work with my schedule. I found that scheduling was accomplished via texting with the trainer. I was never made aware of another way. He suggested group classes because they last longer. I obliged, but that meant arriving at a time when I was sometimes still working. We texted often, since I often could not make the times he set (1-2 offerings a week). Even when I pointed out I could not easily make the times he was setting, things didn't change. In my 9 months with Vasa, I missed one class a month due to bookclub. I missed at least 5 classes due to vacation. And I was able to make the rest of the sessions only 75% of time due to work. We could only make up 2-3 sessions, because scheduling was so hard. The trainer also cancelled 3 sessions himself. Two of those times I had already shown up for class. The most recent time it was 24 hrs before class. I broke my finger on the day we were supposed to have that make-up session. So that never got made up. I never complained to management about not being able to make sessions because the trainer and I frequently discussed (in person, by text) making them up. I assumed he was keeping track of my presence/absences. I froze my training account for 3 months due to finger fracture surgery (I kept my gym membership). I let upper mngt (email) and my trainer know (text) my goal was to make up 5 sessions eventually. Once my finger healed, I accomplished one make-up session (organized with my trainer). But then, as usual, it was hard to schedule the next one. I asked Emma the "personal training manager" at the front desk about a trainer with more openings. She said it did not look like I was due make-up sessions and I could not make sessions up until she spoke with upper mngt. She said she would call me the next day. She never called. My trainer texted offers to help out, apologizing but never explaining why my account showed no make-ups due. I wrote to upper management to cancel my training account explaining that my make-up lessons had been taken away. They asked to explore the issue and after 2 weeks this was their response: "After speaking with the club, I understand they reviewed your account and confirmed there are no remaining Personal Training sessions available. They also shared that your trainer had previously allowed you to participate in group sessions as a courtesy after your available sessions had been used." So not only do I have NO makeups but Ive been getting free sessions haha. Did the "nice" trainer make this up because he wasnt recording presence/absence? Or most likely, based on his texts, they never spoke to him. Vasa's lack of transparency, organization, and professionalism has been astounding. Apparently upper management and the front desk understand little about what is actually going on with personal training. Customer service was unwilling to listen or properly research the issue (they never asked me which sessions were missed or acknowledged whether absences were recorded)- and their ultimate response seen above was dishonest. That made me cancel general Vasa membership as well. It's a shame. I liked the gym's equipment and my trainer seemed nice.

Highly recommend!!!! I came in with a bent MTB wheel and they fixed the wheel while I waited. Very…read moreknowledgeable, very polite!

Exceptional expertise in making athlete's faster, if you're willing to work hard enough to be a…read moreWorld Champion or Olympian this crew will get you there. The top shelf of professional coaching with a deep resume to prove their skillset.

I popped into this Crunch location while traveling, and was very impressed! The staff were very…read morehelpful right from when I walked through the door. The space is massive! There are rows full of cardio equipment near the entrance, no shortage of treadmills and other machines. Free weights and resistance machines are further back, lots of different stations available. The men's locker room was a little underwhelming; still spacious, but felt a bit dated, especially the two toilet stalls with those flimsy half-walls no one likes. Glad I stopped by for a quick workout in a nice space!

DONT BELIEVE ANY ONLINE AD. ALL LIES!! I took the online ad in & showed it to them. They just kept…read moresmiling & saying "Sorry. Not our policy." Tried to call customer service. No answer. Mailbox full. Bunch of crooks. I went to the Y & they were happy to help me out.

Staff is amazing. Love the egym. So many machines and a pool. Love the ymca. Has a very nice…read moreclientele. Always greeting each other and treating each other with respect.

My 11 year old grand-daughter was booted out of the downtown YMCA pool tonight, not due to conduct…read morebut because YMCA management decided to close the downtown pool to kids. The pool is only for adults doing laps now. Why am I paying monthly fees for a facility we can't use? No prior warnings, no announcements, nothing. The staff was very polite but made my grand-daughter get out of the pool and leave. She was crushed and left the facility crying. Boycott this facility.

FIVE STARS for Luis who helped me from the front desk a couple days ago. I had three different…read morequestions, and he was super helpful. He definitely went the second mile. He had to check with his manager (who was off that day) about one thing and asked if he could call me the next day with an answer. He actually ended up calling while I hadn't yet driven away from the facility. Luis did a remarkable job with a great attitude! I hope he gets a raise. :) I would give the entire facility five stars because I enjoy this place very much, but one disappointment I continue to have is how long it takes for repairs to be made when things break. I actually made a list in my phone of things I love and don't love. Why not paste it here? Love * Pleasant Smell when I walk into the gym. * The cleanliness of the lobby. * The natural light pouring in from huge windows. * The usually friendly greeting from the staff. * Filtered water fountains throughout the facility. * Free Ice machine in front. * Numerous class options. * The personal trainers I've met--pretty great people. * All the various sitting areas. It is welcoming for a person to just come hang out. * The cafe and healthy food options (along with a few not-so-healthy). * Lovely and newly renovated basketball/volleyball court. * Fantastic views of mountains, especially from the treadmills. Ahhhhh * Variety of cardio machines. * The multiple places to stretch and do my own PT exercises. * The intentional signage about fitness floor etiquette--thank you. * The provision of towels (small and large), Q-tips, shampoo, conditioner, body wash, lotion--also great smells. * The cold, wet hand towels (sprinkled with ice cubes) provided by the hot tub and sauna. Nice touch! * The delightful pool area. I thoroughly enjoy spending a few minutes to sit in the sun after a workout. There is landscaping and trees separating the adult pool from the kiddos' (which is remarkable with slides and fun things), so we don't really hear the kids or even see them. We enjoy the separate space with many options for shade or sun. Feels like a resort. * Friendly class instructors. The ones I have experienced are encouraging without being demeaning. I enjoy the camaraderie between the members too. Don't love * Light burned out by mirror in locker room that has been so for months * Broken towel hooks in showers--also been broken for months * The smell of mold in some of the showers * The rust on the plumbing by the toilets * Certain places on the tile in toilet areas that haven't been cleaned for a long time * Blow dryers breaking and not being replaced * The ladies' hot tub being shut down for several days * How long it took to replace conditioner when it ran out. If it is a supply problem, worst case send an employee to Costco to buy several containers to hold things over until the situation is resolved. * How expensive the cafe is. * The number of cardio machines that have broken pieces that have gone unrepaired. * The decision to not carry the top shelf tequila anymore--the cheaper stuff gives me a migraine. Why not provide members the best? Be winning in the "second mile" like Chick-Fil-A! * How long it takes for broken lockers to be repaired. * Power outlet in the locker room with a sign that reads "out of service" that has been like that for months. * The various places of dead landscaping (by the entrance, by the pool bathrooms). * So many laminated signs telling us something is out of service! That's nice as opposed to hand-written signs taped everywhere. How about more energy to fix things promptly, though? * Employees power-washing the steam room during the middle of the day. Rather do that after hours? Signs are posted to discourage phone use in the locker room that hurts the atmosphere, yet power washing in the middle of the day was acceptable. This hasn't happened for a while--perhaps they've made a change on this. I am grateful they're cleaning the steam room! * Consideration for employees and how leadership decisions affect them. I've heard from a few employees (and one parent) that this is can be an unfortunate issue. All these "don't love" things, I believe, could be easily fixed with leadership being attentive. Having been in leadership in some way or another most of my life, I know just a few intentional decisions and implementation of systems of quality control could make a big difference. Maybe have certain team members walk through daily checking for details and empowering them to make work orders for repairs. Have arrangements for prompt fixes after hours! Reward your staff! Listen to them. Pay well. You'll keep the good ones longer if you treat them well. Be generous! The whole place will feel the difference, and you'll have more members joining and staying as a result. All things considered, I am super grateful to have found this gym and for my membership here. It's a very happy place for me, and I look forward to every time I'm here!

What a great gym! Full disclosure, we are not members but came for a few hours with guest passes,…read morecourtesy of my SIL, who is a member. We went by over the holidays to use the pool and had a good experience. The location is clean, and I like how so many toiletries (and towels) are included to make the experience as streamlined as possible - I used to belong to a gym like this back in Texas and felt so spoiled. My SIL raves about their aqua aerobics classes but my schedule did not allow me to partake. We were able to take my FIL in to use the heated pool for flexibility exercises, and we're hoping to get him in more regularly to help with mobility. My husband and I also enjoyed the use of the pools, as well as the hot tub, shower, sauna and steam room - and everywhere was so clean and well maintained. The locker room amenities are top notch, with everything you could need during your visit. This looks like a great location for young families, with a fun indoor water park area and outdoor slides for the summer. I wish I had more time here to take advantage of classes and equipment to get in a full workout, but our limited time here was well spent. Their membership prices definitely make this a splurge, but the convenience of the locker room amenities making coming here feel like a treat, which can help with sticking to a regular habit of coming! Hopefully next time we can linger longer.

This is the second winter I've joined this club to get a workout in during the cold icy months…read more For a budget fitness place, $35/mo, I find it very nice. It has we'll maintained equipment, dumbbells, ellipticals, bikes and treadmills. It has two unisex bathrooms with showers, which have always been clean. It would be 5 star if they had towel service. Nothing like taking a shower and having to use your t-shirt for a towel (not that I've ever had to do that. ;-)

Best little gym in the Springs. I'd been out of the training lifestyle for too long and the light,…read moreeasy atmosphere of this gym welcomed me back in. Joe, the Manager, is a gem and keeps the place clean and inviting. The community is conscientious, the space is accommodating, and the equipment is quality. It's the kind of gym you could have a 25 year membership at in the blink of an eye. Happy lifting!

Wasn't sure what to expect but video computerized bike fitting in Palmer Lake was so far above my…read moreexpectations...I am sold! Jason took his time with me, changed out my stem, explained the angles and optimal load on both legs with the spin and not only set me up correctly, but helped me understand any future challenges I might have as I am rehabbing from a serious surgery. This is the place I will recommend to all my cycling friends! Can't wait to see if you will expand into more cycling specific classes!

Joe is personable and knowledgeable! I learned so much from him. Great workouts and great vibes,…read morehighly recommend!

I have been a competitive distance runner for nearly all my life and at 56 years old found myself…read moreplateaued. No matter how much I trained my race times were not getting faster. A friend at work invited me to join him in a men's strength training group led by Joe Ramirez. The first couple of weeks I felt a little clumsy and off balance. But Joe was right there correcting my form, encouraging me, and soon I felt more in control of my body movement during the workouts. After 3 months not only did I find my clothes fitting more comfortably, my posture improved dramatically, but with a stronger core, my running speed has also improved. I recently set a new personal record on the incline of 31 minutes and 24 seconds. My only regret is having avoided core strength training for so many years. I wish I had found Joe a long time ago. I wish I had found Joe sooner. I feel stronger every week and feel so much younger.