I am a long term customer. Cyberbility built, host and support my website. It was a great company under John, the previous owner. Since it was bought out by Childress, the service is appalling.
Today, Saturday, I discovered that my website has gone completely offline at a critical time. I cannot get in touch with anyone, there is no support service available.
The client portal only has 'tickets' with no action, no phone numbers at all. I had various emails and phone numbers due to contact with the company. Of course no response, no dedicated support line. I even tried calling and texting a cell number for an employee on Saturday evening, and no response. A client doesn't do that unless it is critical!
So when will this be adddressed? Sometime on Monday, if I am lucky? Meantime, my website is down at a critical time.
Looking for an alternative service ASAP! This was the final straw! read more