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CW Suter Services

3.3 (3 reviews)
Closed • 7:30 am - 4:30 pm
Updated 3 weeks ago

Services - CW Suter Services

HVAC installation or replacement

HVAC system repair

HVAC system maintenance

5 More Services

Plumbing inspection

Plumbing installation or replacement

Water heater installation

Water heater repair

Water pipe installation

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Pinnacle Heating & Cooling - Our talented shop man made us a new sign!

Pinnacle Heating & Cooling

(3 reviews)

The staff at Pinnacle Heating and Cooling were incredible. Matt, Jessica, and Randy were so helpful…read morein installing a propane conversion kit into my fireplace. Even though the manufacturer kept sending them the wrong part (not their fault), they persisted in communicating with the manufacturer and sending back the wrong part over and over again until they received the right one and installed it. And this was for a fireplace that I didn't even buy from Pinnacle--so this project was not a money-maker for them at all. But they were so gracious in agreeing to work on it, and in helping me with getting this fireplace to be functional! In the end, it works perfectly--because of them!! Very reasonable pricing too. This is an integrous, excellent company; I recommend them 150%!!

I purchased a furnace and A/C from Pinnacle. They explained how to operate the unit and told me if…read moreI needed anything to give them a call. I received a notice in the mail that I would need to purchase a service agreement with them in order to maintain my 10 year parts and labor warranty. When I called and asked them what that meant and to explain why I would need to purchase an agreement with them for almost $300 on top of the $8,000 some odd dollars I had to pay for the units themselves they said that I didn't need to have a contract with them, just that we need to keep our unit professionally maintained at least once a year. So we didn't have to particularly have the service contract in order for the warranty to be honored. You just have to have a history of the unit being maintained as you would a car. When you get a car, you have to do upkeep on it, like change the oil, the filter, fluids, etc. When they explained it, it now makes sense. I appreciate the fact that they were able to come out and get my unit changed out quick and everything is working as it should. They also did explain that if the unit wasn't maintained that the warranty wouldn't be able to cover anything that was in our control. Such as a dirty filter, or a condenser covered in cotton and leaves. Little things that need to be taken care of. I am giving a five star review because when I asked them about it, they were able to make sense of something that seemed like a rip off but truly isn't. Thank you Pinnacle!!

Farrell's Heating & Air Conditioning - Heating, Air Conditioning, Furnace, Duct Cleaning, Home Inspection, Metal Fabrication, Ventilation

Farrell's Heating & Air Conditioning

(7 reviews)

I usually don't review companies but I wanted to warn everyone not to do business with this…read morecompany. My furnace went out so a called around to see how could come out first and Farrell's responded first so I thought I would give them a try. Minimum fee for the Service Call was $99. No problem. I was not home at the time but my wife was. Service tech came and quickly determined the problem a blower fan had gone out, a problem that I was aware. I had been researching the replacement part and had to options. one was to simply replace the motor for $100 or the entire housing and motor assembly for $205 locally. To simply replace the motor, it required unplugging a electrical quick connect and 4 screws and replace the motor or 6 screw to replace the entire assembly. I just hadn't gotten around to ordering or getting the part myself. The tech showed my wife the part, told her he had the entire housing part locally, and would get it and be back. He then told her it would cost $788. After he let to get the part my wife call me and I came home. shortly after I got home, he returned with the part and I began to quiz him where he got it knowing full well where he got it and it's cost. I stayed in the basement while he replace the part and started the furnace which worked fine. All this took 15 minutes at the longest. He had me verify the furnace was working and went to his truck to write up the bill. Once he returned, he went directly upstair to where my wife was and presented her with the bill. I was still in the basement waiting. I went upstairs and asked to see the bill. The total bill was over $800 but what the worst part was the cost of the $205 part. It had been marked up to $788 for the $205 part. I confronted him about the outrageous markup and he told me that was set by the owner and he had no say in the matter. People, this is plain and simple price gouging! They totally take advantage of a customer. I am a local realtor in town and I can assure you I will tell everyone my experience with Farrell's and high suggest you don't do business if that how they treat there customer. Shame on Keith....

rude and completely unhelpful. It definitely makes sense why they only have two stars. Horrible…read morepeople skills, manager told us not to call back when we complained about his employee who answered the phone. Do yourself a favor and don't even bother calling, everywhere else in Sioux City is much kinder and way more helpful.

CW Suter Services - hvac - Updated May 2026

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