Unfortunately, we have had a very negative experience with this driving school. We signed up for the online portion paired with behind the wheel before the onset of COVID-19. We were ready to begin behind the wheel and asked what safety precautions would be taken to protect student drivers. Neal said he could wipe down the steering wheel, but did not require or encourage the use of masks. When I asked for a partial refund, he refused stating, "CW is NOT denying you any services that you purchased, it's your decision to change driving schools. CW reserves the right to do NO refund." However, I disagree. He is denying me what I purchased - which is a SAFE driving environment for my student driver. Marathon County the CDC, and the WEDC have all issued safety rules for businesses, which he is sadly not following.
While this is our most pressing complaint (that ultimately forced us to change schools) we have had others. We had another safety concern involving privacy. Neal needed us to sign a form. Since I work during the day, I was not able to come during regular business hours. Instead of mailing the form to me, he asked that I come after hours, and he would leave the paperwork in the hallway of the office building for me to sign. When completed I was supposed to slip it under the door. Who leaves paperwork with private information in the hallway of a public building unattended?
Furthermore, the online content is lacking as well. While it covers the required content, it is poorly designed, uninviting and glitchy. Originally I thought this was just the online instruction provided to all schools by the state. I have learned however that driving schools have several online training programs to choose from, and there are obviously better ones out there.
I hope this review inspires Neal to make some changes, especially in regards to keeping his students and himself safe during this time of COVID-19. read more
