This pharmacy has never been the same since it changed from Red Cross and then moved to the newer location and became CVS. We've had so many issues with prescriptions being filled, the incessant amount of phone calls we receive to pick up our prescriptions (we don't dawdle, we always pick them up in less than a week) and then the crazy amount of text messages PLUS phone calls to "remind" us. Such a nuisance that we have put up with but this last incident takes the cake.
We stopped by Wednesday, 1/15/20, at 6:15 to pick up our meds. The building was dark and no one was in sight so we pulled on around to the drive-thru. A shade was drawn, again it was 6:15. We then pulled around to the front again ... dark with no sign of life. We had driven clear across town to pick up our meds and CVS was closed.
I called the next day and talked to Joe, supposedly the manager, and this dude is in serious need of people skills. He defensively told me over and over that CVS was open, that only the drive-thru was closed, that the building had tinted windows which gives the appearance of them being closed. He then proceeded to question my intelligence by saying, "Did you get out of your car and try the door? You would then have seen that the building was open." I told him that "IF" CVS was open which I seriously doubted then they need to do something about the building being dark as a tomb at 6:15 and his reply was, "I can't do anything about the tinted windows." REALLY???? With that being said why couldn't ol' Joe put a sign on the drive-thru that the window closed at 6:00 (and again I ask why so early ????) but that the storefront was open until 6:30. Would that be too much to ask, huh Joe? Oh no, wait .... we got it! How about a sign that blinks "OPEN" on the front window of the building and "CLOSED" when not. Now that really takes some smarts to figure out. Tinted windows, such unbelievable nonsense!
We've been with Burkhart and Red Cross for a lifetime but after my one-sided conversation with Joe we called Summers, the new pharmacy across the street. They will have our business from now on.
Oh, and we totally agree with another reviewer about 7 or more people behind the counter, some of them fully aware that we're standing there waiting but instead of handling the situation they're standing there gabbing between themselves, coming out of a backroom carrying and chomping food, etc. while we continue to stand there and wait and wait to be acknowledged. Except for Charlotte and one man who usually runs the drive-thru window and now a lady that runs the drive-thru ... they are dandies and all 3 need a better place to work. Maybe Summers is hiring!!!!! read more