Thank goodness this CVS location is still open! Every other Walgreens, Rite Aid and many other CVS has closed down due to constant theft. I come here often to refill prescriptions or pick up last minute items conveniently instead of having to deal with large crowds at Target or Walmart. The employees are helpful and considerate. The pharmacy is busy but the lines move fast. You'll find plants, flowers, gift cards, balloons, candy and seasonal goodies for every occasion. I definitely recommend stopping by and supporting this location so it doesn't close read more

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Just had a phenomenal experience at this CVS. I had to call ahead to get some eye drops because I accidentally poked myself in the eye right before a Soccer match. Jose was super helpful and so efficient. He already had grabbed my item and held it in front for me by the time I arrived at the store. He was polite and super helpful. Will definitely be returning to this location in the future! Thanks, Jose! read more

I'm going mid cause this place has SOO much to be desired. Since the recent debacle, I need hygiene and random makeup stuff and my Rx so I opted to go inside this local CVS instead of just drive thru. There are empty shelves, there is stock literally locked up and require sales associates and there's only 2 in the entire store. It's empty and just not fun to be inside of. The music wasn't bad tho. CVS needs a major investment to appeal to us ex-Target folks but they had what I needed and the customer service was pleasant and nice so I'll take it. Coupon from Rx pickup saved me over $5 when I checked out from the front so def go in that order. read more

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The local area needs to review the protocol for the running of the store we only use this location of it. We have been use this pharmacy for 50 years. I think the store must have the after effects of Covid. I never thought that the stores were operating a franchise program. Ever since Covid they really don't have a clue about caring for their customers...., That's how franchises operate , they walkout so frustrated .. you could feel how frustrated they were read more

I would like to acknowledge my pharmacist Dr Pryor and his staff he is amazing very kind very helpful and patient and ready to answer any questions that you might have. I love the fact that they always text me when my meds are ready or they give me a call and I love that they know my name when I walk in to pick up my medication so if anyone is looking for a pharmacy that has amazing employees that are very professional with great public relations this is the pharmacy to come to! read more

I like this CVS .. I get in and get out with no problems. Folks are always nice here. Going through the drive through again no problem. I don't mind having to travel across town to pick up my medication. I hated going to Target where I lived because they never had all my medication!! read more

I went here today to buy headphones, and the lady working the front desk around 9am was so personable, friendly, and great at her job! She knew the customers before me by name, and she was quick and efficient when helping me with my questions and transaction. read more

Has its own parking lot. Mostly clean interior, except the floor needs sweeping. Some shelves were empty or messy. Very few customers around in the afternoon on the weekend. The staff don't wear masks. There was some kind of incident right before I came in, as there was an employee standing by the entrance and a manager(?) telling him not to allow a customer to shop if said customer came back. Leftover Easter products are on clearance and 50% off. Unfortunately, there wasn't much unless you're looking to gorge on chocolate rabbits and peeps. One thing I noticed is that the plush toys were dirty. Nothing you can't brush off with a little effort, but it was odd. read more

CVS Pharmacy - Easter on clearance - Drugstores Near Me - SACRAMENTO, California

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The CVS absolutely sucks! First of all, their inventory is very slim. I tried looking for vitamins that I need, and they're constantly and consistently out of stock on many items. Even when I am able to find items, they are no good. For instance, I bought a six pack of Dr Pepper Zero, only to find out that it expired in June of last year after I brought it home. I took it back to the store to get an exchange, and the only Dr Pepper Zero they had left was a six pack that only had four bottles. The clerk let me have it for free, but when I brought it home, I found out that it expired in September. I posted a picture of it, you could barely see the date. The clerk told me that the manager got yelled at for this on numerous occasions. It seems to me if this is happening on numerous occasions, they need to get a new manager! read more

CVS Pharmacy - Expired Dr. Pepper Zero dating back to September 2024. - Drugstores Near Me - SACRAMENTO, California

Bad customer service, zero acknowledgment when you're at the counter. Really disappointing.

Costumer service at two CVS Pharmacies has been lacking. I always get a feeling that it is a burden for them fill a prescription.

I had a wonderful experience at this CVS store today. It was clean, offered a variety of products, especially in cosmetics department (and not locked up or simply not existing like in other stores! ); things were pretty easy to find and the staff was very friendly. Thank you the store management and entire team for doing a great job. I live in Carmichael and the CVS store nearby is painful to visit - bare shelves and thieves who openly roll out their shopping carts full of groceries and the store employees do not even attempt to stop them! I could tell the CVS store manager on Franklin Blvd. would not let that happen in his store. Thanks again and please keep up an awesome job to make a difference in our community. Best Regards! read more

I suggest maybe hiring pharmacists who don't have a stick up their ass. I probably had 2 good experiences with a some employees but there's a young lady in there that acts like she just hates her job and takes it out on those who are picking up. read more

What a shame , it seems to be a trend that all the drugstores in Sac have been the worst customer service I've ever encountered . The running commonality I've seen is poor management . When a store or restaurant has a bad manager or leader it is evident in the rude demeanor and carelessness of their employees . They are held to no standard because the management behaves the same condescending unapologetic way as his crew. I shopped at CVS daily for months. Was close to my house and convenient, however I Just couldn't continue with the disrespect that was so prevalent in that store, I'm over it. I'll gladly drive further to be a valued customer elsewhere. read more

This pharmacy is in dire need of some hiring. The drive up window is extremely inconsistent in hours. They keep changing their handwritten sign regularly so customers literally roll the dice pulling up to see if window is open. Example today sign says drive up open at 10am, it's now 11am and still not open. This has been the case over a dozen visits in past year. Such a poorly staffed and managed pharmacy. read more

I had a terrible experience while being at CVS. I was there to buy a shampoo for myself. The CVS Manager, who was a woman, thought that I "broke" something which I did not and even If I broke something, there was no intent at all whatsoever. Then the manager asked me to leave and the male security guard asked me to leave, even though I did not do anything wrong and I am an invitee. And the lady asked me if I had anything on my pocket, to which I replied, " I do not." I left anyway since the store did not have anything that I was looking for. DO NOT GO TO THIS CVS STORE. AVOID THIS CVS!! read more

They LOST my prescription!!! CVS messaged me and said it was ready for pick up. When I got there I waited 45 minutes for 3 people to search for it!!! I left in tears because I needed my medication. I got a call the next day stating they found it! It was an EXTREMELY important medication and I am blessed that I didn't suffer too badly with out it! All they said, when I finally picked it up, was, "we're sorry for the inconvenience."I could've ended up in the hospital! Their apology didn't/doesn't mean anything to me! I go there because it's close to my home. I'm disabled and have a difficult time just getting to and from there. Otherwise, I'd definitely go elsewhere!!! There needs to be some kind of accountability for these types of situations!!! read more

Store people overall are great but pharmacy is always late from lunch. Lunch is 12:30-1according to the phone line. It's 1:08 and no sign of anyone opening up. Just found a sign they will be back at 1:15. There is a line of people waiting. I have places to be and I counted on the pharmacy being open and available when they claim to be available. Either change your phone line to saying they always do 1:15 instead of 1 or be a good manager and enforce the rules to be here at 1. Plain and simple. read more

Ok, this CVS is not bad. I realize that sounds a little negative but my general experience with this chain drugstore has always been well below par. This particular location is still relatively new, and the store is organized and clean. Like most CVS stores, there is a "variety" of folks hanging outside the front doors and occasionly coming in, but I simply head to the best bargains I can find. As some of you may know- CVS has what I call a "price pendulum" issue: The prices are either completely above the norm, or marked down so low you may get items for free! Its all in how you work those coupons and the CVS coupon app. When I visit this location for a last minute item I always take a hit in the wallet. However, this is normal of the stores in this chain. So... what makes this location better than the others in the area? The staff. Customer service of late has been off the charts! I am unsure if it's a newer manager or better employees in general, but the crew really know the products. Working the CVS coupon system is time consuming and problematic, but the managers and cashiers are always well prepared for the myriad of questions and register mistakes. Friendly and cheerful they make all the difficulties much easier. This makes shopping here a 5 star customer experience! Yes, it's still a 3 star review because, well, it's CVS. Shout out to all the kind employees this past Thanksgiving for being extra prepared and friendly. TIP: You cannot use your "extra reward bucks" on booze. read more

How awful... when you are in desperate need of baby formula and have a coupon from Similac don't come here. No one knows how to process Similac coupons and they call the manager his response was "o'well too bad". Although I come here all the time and wait forever for other people to use coupons endlessly. Terrible customer service "too bad" attitude is seriously frustrating. As a mom with a newborn going to a neighborhood store for much needed baby formula to be treated poorly is unacceptable and sad. I ended up just buying a can because I really need it. I will need to find somewhere else to go in the future because CVS is not it. read more

I never thought I would review a CVS. I felt compelled to do so after seeing the poor reviews this location had received, reluctantly went there today, and was pleasantly surprised with friendly service and a well-stocked store. Unfortunately, most people go review places like this when they are pissed off. it's perfectly fine, visit and purchase with confidence. read more

Way too expensive, I only got 4 small things and it was $80. CVS needs to be cheaper and needs to be able to help more people they are not as popular as they think they are so not go not worth it. read more

The pharmacy went above and beyond giving my daughters prescription and for my over the counter meds, The cashier was extremely helpful, I am so grateful. read more

CVS Pharmacy - RX - Drugstores Near Me - SACRAMENTO, California

After waiting almost a week for a prescription to be filled I have given up. I should have taken my medication two days ago and have now had to skip taking it this week. My phone calls regarding this have gone unanswered. I go through this every month. I'm giving up. In my opinion this should be considered some type of malpractice. I will be filing a complaint with both my insurance company and the State of California. Please avoid CVS if you can. read more

Very helpful and friendly staff members especially the tall black gentleman with glasses who whenever you walk in exudes a positive energy around him and he's extremely friendly and goes above and beyond. Such a nice personality I had to leave a review just for him. I hope this review reaches him and influences a pay raise for him because of the friendliness that he exhibits and CVS should take care of people like him because he gives an extremely good reputation to CVS and it would be sad to see him let go or leave because he doesn't get a high enough pay. read more

More than $1 each for expired cold medicine. Google it & found out they've had many lawsuits for this issue, but still the shysters haven't learned. They ought to be ashamed of themselves making customers have to go through more BS because you cannot even keep fresh (uber-expensive) drugs on the shelves. Since it's behind glass, I didn't get to examine it beforehand. It took 30 minutes to fill out their ridiculous form on their website for complaints. Thanks ever so much for being the WORST PHARMACY EVER. Never again. They deserve to go out of business. read more

This pharmacy always says that your prescription will be ready in a few hours. This actually takes them closer to six hours. Then when checking to see if its ready the manager promised 20 minutes. 1-1/2 hours later it's not ready and they say there still working on it. I sit and wait while they take there sweet time getting it ready. Poor customer service!!!! They act like you owe them something. read more

Literally never do what they're supposed to. I spend hours every month trying to get them to fill any of my 6 prescriptions right. Did you put that med on auto refill? They don't care because it won't be in stock and they'll partial fill without advising you and then you can't get more because you insurance thinks you have it already. They literally put in no effort, never apologize, tell you it's your fault, and smile as you walk away crying for the fifth time because you can't get your necessary medication. I've called corporate three times about them. Nothing changes. Only fill here if they aren't critical. read more

I love the Pharmacy! Very good customer service! Very helpful every time. Going to try the drive thru next visit...will update. TY CVS! :) read more

World's worst service ever. I was there at 8:25 pm after urgent care treatment, with orders to get a prescription immediately. The clerk at the pharmacy told me to come back the next day. I explained that 1) the medication was for an emergent condition and 2) their posted hours were that they were a 24-hour store. The response was that the pharmacy closed at 9. I told her that I'd wait. She took my info, told me to have a seat and she'd call me. At 8:50, they were shutting down the shop and I jumped up to remind her that I was waiting for my rx. She never told the pharmacist about me. The pharmacist was kind enough to stay "late" and filled my prescription. read more

I was at the CVS on Franklin and Sutterville Road Sunday. I went in to grab shaver's. The disposable shavers are on lock down, so you have to ask for assistance for them to unlock. There was about 15 customer's in line waiting and 2 cashiers. I ask the male cashier to call for assistance over at the shaver area. He said he would call. I waited about 5 minutes and no one showd up. I went back and asked again and he said they were the only 2 people in the store, and he would be with me in a bit when I can get to you. I think he was rude. He should of said that at first instead of having me waste my time. I left and made my purchases elsewhere. Hello CVS! You are not cutting cost by not covering your store. Not having adequate staff leaves more room for theft and complaints. Simcerely Walgreen Bound read more

Pro's: Relatively good location with a drive through window. Pharmacist Josh is excellent, very accommodating and explains things well. Staff is highly professional and very nice. They have a medication drop box. The Caremark/CVS app is very helpful to manage your ordering prescriptions. I like that it sends a text message when it is ready. They offer free delivery with many insurance providers otherwise $5.00 per month if you join their points program. Excellently stocked store to pick up sundries while waiting for your prescription. Cons: To speak to a pharmacist by telephone you are forced into an "Automated Call Servicing Maze" otherwise known as "Hell ." Caremark Mail Order and CVS Retail do not appear to be on the same computer system. This has caused me innumerable issues. read more

Horrible place my Dr. sent my prescription to them and they called me asking for my insurance information when my insurance reached out to them they claimed they didn't have anything for me mind you this is on a Friday night so I can't get a hold of my Dr. now I go down there show them physical proof the prescription was sent through my app and the manager of the pharmacy still says oh must of been a "glitch in the system" and I said no someone threw out my prescription because one of your employees called me to let me know this and she said the same thing as I'm showing her proof why couldn't she at least try and find out which employee was it that gave me the call when I'm showing her my proof that my prescription was sent to them very very inhumanly of them to do so and can't resolve my issue when it's my health on the line. read more

went to CVS to return a GIFT I went to CVS to return a GIFT, given to me by a lifelong friend who was diagnosed with Alzheimer's. I had the item still in the bag with the receipt. I intended on exchanging it, as even though exchanged, would still hold sentimental value, because he paid for it. I may never see my friend again with his memory of us together intact. The store clerk at Franklin Street Sacramento, OCTOBER 15 2022, was RUDE to ME- though maybe upset that the other clerk didn't know how to do an exchange?- grabbed the receipt and just put the credit back on his card. When I questioned it, she YELLED at me saying "That's ALL THEY DO!!" NO exchanging! WHO EVER heard of no exchanges with a receipt and everything!?! Now thanks a lot b****! I probably would have exchanged it, adding more of my own money to the sale and bought more things for myself, and had a keepsake from my love who is 70, whom I will never see again with his memories to share. I immediately called him on speaker in front of the clerk, I felt I had to tell him to expect credit on his account, but also felt embarrassed and afraid I would hurt him, to tell him I wanted to exchange his gift (it still would be from him, because he paid for it). SHE also never even gave me a receipt showing the transaction! You NOT ONLY LOST MONEY, YOU'VE LOST a customer! I will NEVER shop in CVS again for ANYTHING!!! read more

Love the drive thru feature for prescriptions. I have found most items I had needed at this type of store.

The shelves are sparesly stocked, its always dirty at the entrance if the store, and their customer Service sucks. This store is in a rough area and the staff and their treatment of people, seriously reflects this. read more

This review is for photo center services only! I used the service for thank you cards for my wedding, and they turned out super cheap looking. And, at $55 for 40 cards, they weren't that cheap. They're printed on very thin glossy paper. The print of the photo themselves are grainy, which shouldn't have been the case with the resolution I uploaded. These weren't iPhone photos, they're professionally done .jpgs. At the size on these cards even an iPhone photo should come out clear. They came two per page as expected but with perforated lines for tearing which looks so cheap and you have to be so careful not to rip them because of the thin paper. Unhappy, only gave two stars because they did actually have them done within 24 hours. read more

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I went to get a covid test done in the drive through 6/28 around 5pm And the guy who was working was extremely rude. I'm already sick and in pain and the way he was speaking to me was just harsh and unnecessary and he was definitely not helpful. Like I get it you're probably having a hard day but you don't need to take it out on me I just came to get a test done. read more

So.......this building is very new and super convenient to where I was, so I decided to stop in for a few items. My first thoughts were....how the heck do I get into the parking lot??? I came in from Franklin Blvd. and there were so many "Do Not Enter" signs. I managed to find my way to the front of the building and was super impressed! While the store is super small, it was so very clean and the employees were so attentive and helpful. As I entered the doors, the cashier welcomed me. There was a lady who was on the floor that quickly and efficiently helped me find a foot brace. I didn't even go to the pharmacy, but I overhead a lady giving advice to someone on the phone and she seemed genuinely concerned about the information she was giving. That made me feel good. I'll come back for sure! read more

CVS Pharmacy - All handicap parking directly in front of the entrance - Drugstores Near Me - SACRAMENTO, California

The manager George is a nightmare. Very unprofessional and extremely rude. I will never come back to this CVS and i'm letting all my family and friends know as well that this is the crappiest CVS in sacramento. read more