Came in to pick up my prescriptions today and was not anyone at the counter. Hung around the counter for a few minutes looking around and a large Mexican woman walked up stating that they were closing for lunch as she's lowering the metal gate to the whole area. I understand that her lunch is extremely important at maintaining her figure, but there was a lot of people back there working, to have close for 30 minutes and make someone on disability wait. There's obviously a large number of customer service, staffing, managerial, and operational failures taking place at this location. read more

CVS Pharmacy - The CVS I just reviewed. - Pharmacy Near Me - Rogers, Arkansas

What could improve? CUSTOMER SERVICE IN PHARMACY!!!! Stood in the drop off area for a while, about 10 minutes, watched two other customers come by and pick up medication. They didn't have an issue. There was 2 people running prescriptions and one pharmacist. Yes, they saw me! Yes I had eye contact with employees! I get it one was at the window but that is ridiculous. I came over to the pick up waited 5mins for them to tell me. Drop off is for prescriptions not refills. Ok, well why couldn't they tell me that or greet me to check what was it that I needed? read more

The store is clean and the pharmacy staff are nice and helpful. They always have my medications ready. I read all the bad reviews and have never had those issues read more

The employees in the pharmacy are ridiculous how they treat their customers! They don't greet you, in fact they try not to make eye contact. We won't be back . There competition is certainly friendly to their customers read more

I'm giving 4*s because I like the store & pharmacy, staff has always been helpful, kind and respectful to me. The store is always clean and usually well stocked. Parking is plentiful. My only dissatisfaction is the availability to reach the pharmacy by phone. It is not uncommon to be disconnected while waiting for an unreasonable amount of time. It is also not uncommon to be directed to "customer relations" because the automated voice service does not understand me. All of this is a waste of my time, and highly frustrating, when I have to make multiple calls to ask a simple question like, "Is my prescription ready to pickup?" I am a caregiver for my disabled sister-in-law, disabled father-in-law, and my mother-in-law with Lewy Body dementia - so the last thing I need is to spend an hour trying to reach the pharmacy, being disconnected or transferred, and getting nowhere. Honestly, it is poor service in terms of the phone availability. If I didn't like the staff, I'd give the store 3*s and look for another pharmacy to serve my family's prescription needs. Please do something to improve the phone situation. read more

Nice staff very helpful. I like how clean it is and the variety of items they have. Will keep going back. joy read more

Well, I think that the first thing I should let anyone reading know is that you should try to avoid getting sick if you're from outside the state of Arkansas. This CVS, through a combination of very stringent state laws and exceedingly poor communication with my doctor back in NY, caused an extraordinary amount of confusion and unnecessary frustration. First off, my doctor's office called them to confirm that this CVS could accept a faxed prescription of a codeine cough syrup from out of state. Pharmacy staff confirmed they could, only to have me show up and have the later pharmacy shift team tell me that they couldn't accept a fax for a controlled substance from out of state. Fine...let me at least get some Mucinex to try to do something about this deep-in-my-chest cough which the entire store could hear when it hit. Ahh...noo...sorry. You must have an Arkansas driver's license to buy anything with a decongestant (i.e. the over-the-counter medications that are behind the pharmacy counter). I offered my NYS "Enhanced" driver's license, my US passport, my Global Entry ID issued by the Department of Homeland Security - no dice on any of them. The pharmacist did give me a chuckle by telling me that she thought I was likely a sting test from the state, but ultimately couldn't sell me anything more than a garden-variety cough medicine off the shelf. I am amazed that in the Bentonville metro area, which has visitors from every corner of the world coming to visit and work with multiple global companies located there, has laws this tough for someone who has the bad luck to get sick when here. I'm also deeply disappointed in the communications breakdown which led to CVS staff assuring my doctor they could issue a prescription which was clearly not permitted, causing me to drive here for nothing. On a positive note, the store and pharmacy are 24-hour, there is ample parking, and the staff are personable. Just beware that there are going to be many limits on the care you can receive if you're not a resident of the state of Arkansas. read more

CVS Pharmacy - Pharmacy Near Me - Rogers, Arkansas

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The pharmacy staff is rude. If I call and try to get any info on my meds, they're always like "I don't know." Or when I'm trying to ask another question I literally have to interrupt the pharmacist because she's like "thanks, bye" she'll keep trying to hang up on me. This happens constantly. It's always the pharmacist herself. Cecelia is her name. If you don't care about people, then don't work with them. It's not hard. I used to work in a pharmacy, so I understand it's not always easy dealing with some patients. So I try to be understanding because patients can be rude and it's hard working in that environment all day, but this has gotten ridiculous! The Only reason I'm still using them is because I don't have any other choice because a doctor of mine will not use any Walmart pharmacies, and Walgreens customer service has gotten just as bad as CVS. I'll get ahold of the store manager next. And higher if I need to. I'll keep this updated if anything good or bad happens. read more

Had to switch one of my scripts due to my pharmacy being out. They will only give me 7 days refill which means I have to go up there every week now. Tried calling on phone, 4 times on hold 11 min before their system hangs up. Drive up there to wait in line for 32 min only to be told not ready yet, drive back around and come thru again. I will be transferring back to Walgreens. I'll shop there if necessary because of their being open 24 hrs but will never use the pharmacy again. read more

MULTI MILLION $$$$$ Corporation and you can't get anyone to answer the phone in the actual pharmacy department!!! Question about your RX? And want to speak to an actual pharmacist or Pharm tech, Don't bother calling. The automated phone system sucks. It directs you to the COVID scheduling hotline ... Every time after 4 calls & 30 minutes of my time. Totally NOT the pharmacy and NOT my Pharmacist. It's not much better going to the store... you will wait, and wait, and wait some more because they are UNDERSTAFFED.. I truly believe the staff cares and it's out of their control. But DAMN CVS you are nationwide! DO BETTER. Hire more staff! Up your pay grade. .... Your Pharmacist and Techs are under Extreme Pressure. Step up and be the CVS you should aspire to be. .....And I called at 7:30pm. Come on' that's ridiculous. read more

Scripts reside in the essential class & finding a empathetic, expedient apothecary after a whirlwind move is in the hierarchy of your beloved hairdresser, massage therapist & Gynecologist! I laser locked on this pharmacy as it was a CVS which I have used in multiple cities for years as they are always solid. This particular location exudes a level of customer service which is stunning! It does not matter who I have the pleasure of interacting with, they are quick, always find any and all savings efforts to lower costs on prescriptions & cordial smile & remember you & pay enough finite attention to minuscule details to ask how a particular script is working after a change in meds! They apologize for delays & I have stood behind disgruntled patrons, many times & they work very hard to accommodate & fix any issues or get a med down to a price with in their means & no beads of sweat or gritted, nicely whitened fangs have emerged!!! When I was out of town & forgot a med, they worked with the other pharmacy to ensure I received it. Many great coupons & now a CVS app to use you savings from your phone!!!! Love, love the staff here & they have a great ice cream & gelato section!!! Running strong game here so, other pharmacies beware!!! Go here for exceptional, compassionate assistance every time! read more

Rude and disrespectful female Pharmacist. Talked over me and put me on perpetual hold.

Ya it's a pharmacy but it's got more in here than you think except for hot food if I'm thinking right. I like it cause it's like shopping in other box stores. Always been clean and lots of parking. Nice friendly staff and lots of cameras, love coming in here to find different kinds of snacks that I can't find elsewhere. Big parking lot lots of lighting no worries here!! read more

Called ahead to check on a prescription that our Dr. called in and they said it would be ready in 2 hrs. I showed up 2.5 hours later and they said it would be another 20 minutes and to have a seat. It was very obvious they were understaffed and not keeping up with customer's prescriptions by the number of people waiting. I just hope they actually fill the prescription correctly. Very disappointing... read more

I have never been treated so bad by a pharmacy! They did not have all my medication, which was not an issue, and when I tried to offer some help the gentleman pharmacy interrupted me in a rude tone " I got it thanks" he continued with his attitude, keep in mind I just left the dr with an upper respiratory infection I was in no fighting mood. I told the gentleman to please stop talking to me in that tone he then threw my medication down and said "someone else can help you" I was left there speechless. The "lead pharmacist" was not any help I asked to speak to someone about the way I was treated she said she was the manager and saw nothing wrong with the way I was treated. They began to discuss my medication among themselves not to me and very loud so other customers could hear them, they laughed and she said "take your time" I was still at the counter. She then said " you can have a seat I'll call your name when it's ready" in a tone. To be honest I never write reviews but nobody especially people who don't feel good should have to endure such rude staff members! From the other reviews I'm not the only one. read more

The pharmacy here is amazing. I'm from out of town and was very impressed with their kindness. They were willing to go above and beyond for me. The pharmacist Leslie was wonderful! Keep up the good work!!! read more

Always get my Covid booster shot here I have always had a good experience.Nice clean store Good parking also very friendly Will continue to use them in the future read more

I almost never write reviews. I feel compelled this time. This place is so awful. The staff is ambivalent at best. They don't care AT ALL if I am a customer there or not. There is a staff member with dark, curly shoulder length hair that has "pharmacy lead" on her shirt. She came to the window with a mouth full of food - still chewing. She began by telling me that my insurance wouldn't cover my script - to which I explained that I am cash pay, so please don't submit it to my insurance. To this she replied "well, the computer does this and we don't have a choice. That's how CVS wants to do it. ". She then said they don't have that medicine in the store and it would be a month before they can get it. She told me I could find somewhere else. I am a regular, respectful customer of this store. I don't argue or get angry. I mostly feel sorry for customer service people. She was so rude though and almost took pleasure in telling me that they couldn't help. Never again. We have choices on where we spend our money. read more

Horrible customer service and attitudes in the pharmacy. If you have CVS/Caremark you can use a few smaller pharmacy like Lowell Pharmacy in Lowell. Pharmacist and a pharm tech argued with me about having a co-pay. I don't. They entered a coupon number wrong and even though I had it printed out they said the number wasn't wrong. It kept saying invalid. Switch pharmacy's immediately and it went right through at zero cost. Wont EVER go back. I'd rather pay full price than use them. read more

I have to agree with the other reviewsbabiut horrible customer service!!! I have called a few times. Getting through the sysrem Is. As enough. I got disconnected a couple of times but finally spoke to a person whi came across so rude! I asked about a certain product that is usually carried behind the RX counter. When I asked if they carried she said "no we do not". I asked if it could be ordered and the answer was "Nope"! Seriously , "nope"! How rude! I didn't take more than 10 seconds of her precious time and was surprised how unprofessional. read more

I have to say that the folks working at this CVS pharmacy are all first rate. A huge thank you to Brad, Justin and Amanda for all going way above and beyond to try and fill prescriptions for pain medication after my surgery. Our insurance was being very difficult and these folks took the time to make phone calls to everyone they could think of to get me the help I needed. I visit this pharmacy a lot, and they always work very hard to make sure that I am satisfied with my experience every single time, but today they showed what customer service and compassion is all about! read more

Pharmacy was not helpful and not kind. Take your business somewhere that cares about people and their healthcare needs.

CVS Pharmacy has to employ the most incompetent people ever. I dropped a script off on Friday to get it transferred from an out of state pharmacy and was told it would take 48 hours. Today is Thursday and I called them only to be told they had not been in touch with the out of state pharmacy yet and...besides they did not have that medicine in stock. I held for 23 minutes on their automated answering service to be told this. I promptly drove to the pharmacy to pick up the prescription I had left only to be handed a piece of paper that I had filled out for them on Friday in order to transfer the script. I asked for my original prescription and was told a good place to look would be in the dumpster. This was at CVS Pharmacy on West Walnut in Rogers, Arkansas. I will be transferring any scripts left to a reputable pharmacy. I begrudgingly gave them a one star rating because it would not let me post this without any stars. read more

This is by far the worst pharmacy experience I've ever had. I have been filling prescriptions since 2000. I usually go to walgreens but they didn't have it. I get to CVS & the (new) pharmacist has an attitude with me. ( If you don't know SHIT about your NEW JOB, act a little nicer so people will cut you some slack & not rip you a new one like so) She was suppose to call back 15-30 mins BECAUSE THIS MEDICENE IS FOR surgery the next morning & I never get a call. I wake up the next morning TO call them & the lady working now is making every excuse in the book for her employee being new & trying to stand up for her wrong doing. I understand having a new employee. I have been the new person. BUT someone NEEDS to be training her the right way before SHES TAKING MY PERSOANL IMFORMATION & NOT GETTING THAT RIGHT. I ended up paying out of pocket for my medicine because i didn't have time to go submit my insurance again before SURGERY THIS MORNING. NEVER AGAIN WILL I GO TO CVS FOR ANYTHING read more