The service at the counter at this location is terrible. They don't notify you of changes or meds…read morenot in stock. They don't tell you about the delivery option. There is a sign posted TWICE that is passive aggressive AS HELL. It basically states : WE KNOW YOUR PHONE CALL IS IMPORTANT TO YOU SO AS A COURTESY TO YOU WE WILL NOT ENGAGE WITH YOU AT THE COUNTER IF YOUR ON YOUR PHONE AS WE DO NOT WANT TO INTERRUPT YOUR CALL. wtf really? Posted in bright yellow, twice within a 5 foot counter space. It might as well end with "your welcome!" And while waiting extremely long for the only pharmacist to come back from lunch they never gave me any other options. They did not let me know that the pharmacist wasn't even there! If I had other options I would DEF fill anywhere else. This place is a disgrace. ZERO STARS!

I personally do not have my prescription filled here, but my friend's parent does. That's because I…read morerarely take any medication. The technicians and pharmacists are the most down to earth people you will ever meet. They offer vaccinations such as flu shots, pneumonia shots, and many others. There are 3 locations for this pharmacy. If there are any questions that may concern me, I would always ask the pharmacist on duty. They are very knowledgeable and answers my question or concern without any judgement.

This is the only pharmacy in Pensacola where you can get instant service! I drive 20 minutes to…read morefill my prescriptions here because they are so friendly and helpful. They are always willing to order for you if they don't carry something. Highly recommend!

Service was prompt and efficient. I'm extremely satisfied with the Jackson Pace business , I…read moreselected to use. The Technician was able to help me with all of my needs with expertise and knowledge to back it up. Very understanding. I will definitely go back and I would recommend this place to anyone. JS

Huge thanks to Lillian Pharmacy for always being fast, friendly, and incredibly helpful. Recently…read moremy daughter was sick, and they made the whole process stress free. The drive-thru was a lifesaver, everything was ready, and the staff took time to explain her medication and check on her. In and out quickly, with genuine care. Amazing service and super convenient. Highly recommend!

The people are nice, but this pharmacy is too small. They are only open M-F. They sometimes don't…read morehave enough of some meds to complete a prescription and you have to come back another day to get the rest.

This is a really cute store. The problem is I usually never find much I really like here…read more Moi finally found some super cute super summertime super friendly sunflowers pillows. An abundance of them. Things are looking bright. Will Return.

I checked into Marshall's the other day as I am trying to find affirmation cards to kickstart my…read moremornings. While I thought I found what bag with, I was unable to tell because they were taped shut do I hoped for the best. Along the way, I came across very cute sandals, some habanero mango chips & a couple stuffed animals for my dog Lexi. I don't know why I forget that they have a great section for animals! They also make returns super easy as I ended up returning my affirmation cards - they were close to what I'm looking for but not quite right. I look forward to returning to returning to Marshalls for everything on sale!

I experienced one of the worst customer service interactions I have ever had at the Sally Beauty…read morestore on Mobile Highway today. The employee I dealt with, Victoria, showed a complete lack of empathy, professionalism, and concern for a customer issue that should have been handled with basic courtesy and common sense. I have worked in the service industry my entire career, so I understand policies and procedures. However, I was genuinely shocked by the way I was treated. Experiences like this are exactly why so many consumers are abandoning brick-and-mortar stores in favor of online shopping. On May 13, I purchased a curling iron from this Sally's location after Victoria herself recommended that particular product to me. On the morning of May 18 -- less than a week later -- I went to use the curling iron and the spring holding the iron together literally fell out. The product was clearly defective. Like many customers, I discarded the box and receipt after opening the item because I never imagined a brand-new curling iron would malfunction within days of purchase. I went back to the store, explained the situation to Victoria, and made it clear that I simply wanted to exchange the defective item. Her first question was whether I had purchased the service plan. I told her no. She immediately informed me that because I no longer had the box or receipt, there was "nothing" she could do for me. I explained that I had not anticipated the product failing so quickly, but there was absolutely no empathy or willingness to help. I left the store extremely frustrated, feeling like I had wasted over $40 on a product I barely got to use. Once I got home, I actually dug through my recycle bin and managed to recover both the original box and receipt. I returned to the store expecting the situation to finally be resolved. To my surprise, Victoria once again refused to help me -- this time claiming that because I had not purchased the service plan, she still could not exchange the item, even with the receipt and original packaging in hand. What made the experience even more frustrating was her attitude throughout both interactions. Each time I asked to speak with the manager, I was brushed off. During my first visit, Victoria told me the manager was "on the phone" and unavailable. During my second visit, she seemed almost pleased to inform me the manager had already left for the day and stated there was nothing she could do because she "didn't make the rules." I find it incredibly hard to believe that a defective product purchased less than a week ago -- with proof of purchase and original packaging -- could not be exchanged. If that truly is Sally Beauty's policy, then I genuinely worry about the future of brick-and-mortar retail. Had I purchased this item online, I likely would have had no issue returning or exchanging a defective product within days of purchase. What is most disappointing is that Victoria apparently believed refusing to help over a $40 purchase was worth losing a customer, future business, and the negative experience I will now share with others. Congratulations on that decision. At the end of the day, products can be defective. Manufacturing issues happen. What matters is how businesses choose to handle those situations and treat their customers. Victoria had every opportunity to show empathy, professionalism, and basic customer care. Instead, I was met with indifference and dismissiveness. To add insult to injury, when I asked for the store number so I could contact the manager the following day, Victoria smugly told me to "Google it." That response alone said everything I needed to know about how little my business was valued. Thank you, Victoria, for teaching me an important lesson today. Going forward, I will gladly spend my hard-earned money with companies that actually value their customers and understand the importance of good customer service.

From the minute I walked into the store until I left I was treated very well. Good store. Great…read moreemployees

Everything went well! Great dependable service and responsible pharmacy. Recommended by my doc too!read more

Clean, always answer the phone when call for refills or will return call if leave me. Quick service…read more, friendly. Seems to be good quality product. Great prices.