Here are the cons to this store,
1- 2 times I've had to pick up my prescription I've waited about 45 minutes after getting a phone saying it was ready, today was something special 7 hours no phone call! Meaning after leaving the doctor 7 hours later I got my prescription. The person behind the counter said "were really busy today", i should have went there yesterday better yet another store....
2- There's no line set up in this store. People just jumping in front not knowing how it works, luckily I walked in and set up a line didn't know who was next? Formation set up process needs to be put in place, people are idiots and need directions. Get a couple of belt barriers and set up a line system. That way people don't asks where's the line and people cutting people off and wasting the employees times with stupid questions and trying to manage a line.
3- under staffed at the pharmacy, there is 2 registers and only 1 being used causing 2-3 people in front of you, making it a 45 mins wait. Then the employee has to go threw all the prescription ask someone where it is they go to help find it then it has to go threw the process of insurance at another computer the person stays there 15-20 minutes later the next customer is call, luckily the next person is in order and is out in 5 minutes. Now there's one person left in front of me, here comes the lady out of left field I've been waiting over here for almost a hour. Somehow she got special privilege to cut the line, no line nor waiting system really set up. Needed to show a example of why under staff is a issues. Need to put employees in sectionals and only have 1 or 2 task to do, might be overwhelming if you give them 3 things to do.
4- cleanliness, the counter is the first thing you see when you walk up to a register. I see dust and can tell those counters have never and or barely been wiped meaning there is a lot of germs on that counter and only anti bacterial gel is for the staff. People that are sick go to this counter it should be cleaned at least 30 times a day, hospitals standard clean. And that should also go for the whole store.
5- there's no bagging system at the pharmacy set up make a bagging system. People do just get the prescription there they buy other things.
I've realized what CVS stands for now- Caution Very Slow. Now here are the pros of the store
1- parking is great, that's in a nut shell.
2- staff is friendly, but that is everywhere
3- front end moves quickly even with a long line
4- it's nice to get good parking and walk in and out of a place but the pharmacy, come on.
I will give 2 stars but that's is it, it's a fair rating. I will still shop at this store but never again to fill my prescription. read more