H-O-R-R-I-B-L-E !!!!!!!!!!!!!
First, I'm curious to know why the pharmacy even bothers posting a phone number??? Is it just so their website looks aesthetically complete? Because it's certainly not for an actual functional public use. It absolutely doesn't matter what time of day/evening, or day of week you call. They simply never answer their phone. Like EVER!!!! When you do go in person, customer service, and courtesy is completely non-existent. I often wonder why some of these establishments have the word "care" in their name. It should just be called "Health Handling" as there's absolutely no care, concern, regard or respect when it comes to dealing with customers. I've seen this at other CVS locations (not all), but this location is on a whole other level. They are rude, dismissive, unpleasant, and act like you showing up is an irritant and disruption to their day. Excuse me for believing you are actually working there to help people. Customers aren't there to buy luxury/splurge items or toys. We are there for our "HEALTH" is that a fathomable concept for these people?! When you do have the unfortunate displeasure of actually speaking to someone behind the pharmacy counter, oh sweet baby Jezas they are sour!!!!! And slow and borderline incompetent. First I spent 20 mins in the drive thru with 2 cars in front of me at 8:30pm on a Thurs. I finally got out and walked in the store where there was one person at the pick up line, and one customer off to the side on a phone call apparently sorting out some kind of discrepancy, and 4 pharmacy techs behind the counter. I stood there for 5 mins without even being acknowledged. When I finally spoke up and asked for help the woman that came over looked at me as if I had slaughtered her first born. She was flat out discourteous, she kept cutting me off when I tried to explain what I needed. Telling me to go online and look for stuff that my other CVS does automatically without my asking, and spent forever checking thru her system to give me printouts which was irrelevant and not helpful. The situation may've been quickly resolved had she have the patience to allow me to properly explain what transpired between the doctor's prescription and my insurance. I wasted 10 mins with her and got nothing accomplished. They must have a rule for employees that "smiling to customers is forbidden." I understand that any public service job can be challenging, but do they grasp the concept that their business is to help manage people's health? Sick people. When did the "Care" in healthcare become non-existent? It's apparently a non issue for CVS the company who dominates in this multi-billion dollar industry. Wherever their profits are going, it's certainly not invested in their employees compassionate care to their customers. Customers who are at their most vulnerable, seeking help for the thing that is the most precious of all life's priorities. Their health. Way to go CVS! Like most businesses of your stature your core value is an accessory to your business clause. Your bottom line is your #1, #2 and #3 priority. Btw surveys and reviews are a joke. These companies could care less about any real improvement to benefit customers. Improvements are only made when a lapse causes a dip in their profits. Not because they actually care about enhancing or improving their customer's experience. Case in point, the lax, unprofessional and crushingly disappointing way in which their pharmacy operates at this location. read more
