The whole pharmacy system needs an overhaul. I've been lied to about prescriptions, the latest being my medication is no longer approved by the FDA, which was unequivocally false. The another lie that I had to have it mail ordered instead.... right there should be enough to make anyone turn away. No one answers a phone anymore. When I get someone to call me back, it's always the same person who sounds like she hates her job and life... sounds harsh but if you know than you know exactly who I am talking about. Weeks to get meds. Lines and wait times are far too long. Not enough people. If you're in line at 1:29 tough luck as they turn you away because it's lunch time at 1:30. What happened to alternating lunch times? It's just gotten so impersonal and impossible to deal with this CVS. Speaking to the actual Pharmacist has become harder than making a call to the Dalai Lama. read more

This CVS is the worst I've ever encountered. I went to pick up my scripts today and when I got home they filled two of operate scripts of the same med. They also gave me medication that belonged to another woman. I took pictures as proof. A Nicole P. out there is missing vital medication because of the incompetence of this pharmacy. When I tried to return my extra script they said they were not allowed to give me a refund. So I paid an extra 20 dollar copay for medication that I will never end up using. What a racket and a scam. I wish Walgreens never went out of business. read more

Foolishly, I decided to give this CVS another chance. Having a drive thru is so convenient when you are sick, however, waiting two days for your prescription to help your lungs is unacceptable. I'm absolutely done with this pharmacy. Don't believe the non stop text messages and calls you will get stating your prescriptions are ready. Several times, I have driven there only to find out I had prescriptions which were ready but, I no longer take those and have asked them at least 6 times to remove them from my medication list. UGH! read more

Unsanitary working conditions for the employees. All the toilets overflowed and no working restrooms for employees or customers is unacceptable and hazardous. read more

Honestly, I just come here for the Flu/Covid shots and it's always the best experience. At least their pharmacy people are amazing

If you need medication, PLEASE go somewhere else!!!! They are so incompetent not sure how they have a job! Moved to Lakeville 2 years ago and not once did they get my prescriptions right, had to go back 3-4 times per refill. I just called to cancel all my prescriptions and the person was very rude... great customer service CVS!!!! read more

I am at a loss! I am in need a assistance and a resolution to ongoing issues with the pharmacy located in the main street lakeville, ma store# 05407. I have spoken with Ryan the District Leader on a few occasions, but continue to have concerns. I called him Monday and he has not returned my call as of yet. Frankly, I am done talking with him. This issue is bigger than him now! I am an insulin dependent diabetic who requires insulin for this life-long disease. I have had a couple changes in my prescription recently. The pharmacy tells me wrong information. Both my doctor's office and myself get one 1 story from my insurance company which is a CVS company (Aetna) by the way, and this pharmacy location supposedly is getting a different story. This week was more of the same. The pharmacy just giving me flat out partial truth, or them not having all the information they should have. After having spent no less than 16hrs on the phone dealing with my insulin prescription I am at my whits end. Aetna point blank told me "this is something that should be handled at the pharmacy level. You shouldn't even have to do any of this" well fact of the matter is I do because otherwise I wouldnt get my medication. Tuesday the pharmacist said "you should have plenty of medication still". I said "that isnt the point" as it has already been 3 days trying to get this medication and my life depends on getting this medication on time. I cannot live without it! Short staffing is an issue everywhere that I am well aware of, but rudeness and problems filling life sustaining medication is unacceptable. I put a complaint in on the cvs email and there is a disclaimer about a 5 day response. This particular issue has been going on for the past 2 months, but there is a long history of unacceptable service at this location. I am a paying customer and deserve to be treated with respect. Also, I feel these issues lean toward discrimination. Would someone on fewer/different medications have the same issues? It feels as though my health takes a back seat since it is complicated. My next steps are the news, the board of health, the department of public health, the attorney General, and the BBB. There has to be someone who can help me resolve the continual concerns. Filling my prescriptions every month should not be stress inducing, and as we all know stress is no good for diabetes and detrimental to my overall health! I expect a timely response from someone above Ryan the DL who can help me out! read more

I was in need of a few items. Just got paid ready to get out of my house and get a few things and usually really enjoy this time I have to get a little shopping done. I love cvs and have been using this pharmacy for years. Today I was embarrassed to say the least and will never want to shop there again , needing to is a whole other issue as I do get my meds there so changing that would be a huge drain of time and energy. Very disappointed in this store this am. Sure, to walk in and be ask if I need help, great. To then be asked 4 more times in a matter of 5 minutes, makes you feel like you're being watched. If you are or are not, it certainly felt that way and I had to call my boyfriend to come in who also noticed that all the employees seemed a little uptight around this one employee. So I think she was making everyone else around her feel uncomfortable as well. Employees and customers. Again, I could be wrong. I called my boyfriend to let him know I needed one more thing then I'd be right out, I told him I was having trouble finding it and what had happened with them asking if I need help every 2 minutes. I hung up and right away again "can I help you find something?" Whatever, I was already thinking this lady needs a kick in her ass so that last ask if I needed help she's lucky I have patience as well. I will continue to use this store again more out of necessity then anything else. But over all the amount of money I spend there today alone over 250.00$ they could surely treat people a little better and not like you're going to steal everything. Also when I walked out the alarm went off (Of Course) so I stopped, waited, waited, waited some more. Turn and asked am I OK? She said it's there something in there with an alarm? Idk, again your job. So I waited she came over I figured out it was an alarm on the back of a 14$ phone cord. And I was finally able to leave. Extremely unpleasant and if I never had to go back I certainly would not. read more

Please don't go to this cvs at all. Earlier today I needed to have my prescription to refilled so I called the the cvs in lakeville the one across from the middleboro Lakeville Mbta station asking if they had the medicine I was looking for In stock. The pharmacy tech response was she was unable to tell me because it was narcotic and was concern I was going to steal the medicine in question. I was applaud by her response and told her I am in the system and had no problem with other cvs asking of they had the medicine I was looking for in stock. Then I demanded to speak with the pharmacist and told him what the girl told me and he said well we had several robberies in near by towns. I told him I'm in the system and have had no problem with other cvs to find out whether the medicine I needed was in stock. Plus I was insulted because accused of criminal intention and his response was I'm Not insulted at all I told him I will not be visiting your cvs and will be sending of complaint. This is no way to speak to any customer on the phone or in person. Please don't get your prescription filled here they will provably integrate you. . read more

Horrible, i can't stand the new lady running the pharmacy. Extremely rude!! Makes you feel like you're an idiot. Miss the older staff they had read more

I was impressed with how great the front store welcomes you as you come in and they check to see if you need anything. but I wish my experience with the pharmacy was better. I dropped off my prescription and was told an 30 minute wait and when I came back it was still not ready. I hung around until it was done but when I had questions the girl sent me to the consultation the male pharmacist didn't come over he didn't even look up it took more then minutes so I did leave. Was disappointed the new store looked great but the pharmacy lacks read more