After many lousy experiences at CVS and other big box drug stores, I switched to Express Lane…read morePharmacy and never looked back. A small family owned drug store, Express Lane offers personalized service, reasonable pricing, and free fast delivery citywide. Their pharmacist (Lev) is so knowledgeable, patient and kind. He's helped me out many times with confusing paperwork for family members. Their RX pricing compares favorably with other pharmacies too. A true gem in the big city!

When I moved to NYC, I was shocked by pharmacists at CVS because they act like robots, they show no…read moreempathy and they show you that they don't care. I discovered Xpress Lane Pharmacy and loved the founder And his team because they listen to your needs and advise properly.

Based on 1 visit. In…read moresummary not cheap and poor service The Pancho Wild Goose Chase: I Asked person at the counter if they has rain ponchos. Didn't know which is fine but did not seem to want to help. Said to check downstairs. I asked a person downstairs and he said upstairs in the middle near the person I spoke to. I went there and near the counter to the side is a larger rack with umbrellas and ponchos. I took three then went to checkout and nicely told the woman where the rack is just in case others asked and she seemed to not care. I waited so she could check me out buy the person she was helping took longer and she didn't tell me the line started behind me to the left. I waited and waited meanwhile a customer walked up to the side where another person behind the counter stood with no people and she helped that customer instead. Never said she could help me. Another employee came to the counter and could have said he would take care of me but I wasn't sure if he was coming to help or do something else so I went to the line area. So he helps someone else instead even though he saw me standing there. WTF. Basic Communication would be nice. Poor service and very unmotivated people.

The pharmacist was wonderful. We needed a script from the hospital and he worked with us so we…read morecould get it as soon as possible.

The place feels disorganized and dated. Don't come here if you want , speed, efficiency and…read moreprofessionalism. There are probably half a dozen staff members but they all seem to be rowing the boat in different directions. The place needs better systems, better management, better pricing.

Came in yesterday after being bitten by a dog. The staff was so amazingly helpful - both in terms…read moreof what products I should (or should not) purchase and then actually helping me navigate quickly treating the wound. So appreciate their great service. Very much a family / neighborhood vibe and feel. Meant a lot.

Love this pharmacy and they offer delivery! Only recently did I go in person and they have tons of…read moreskincare and products at their location. They also offer to communicate via text which is super convenient.

Whoever decided to answer the phone today showed a level of incompetence I've never seen before…read more Literally sent the wrong size medication going against the actual prescription . Then incorrectly inputs information about your prescription to cover their asses. Mind you they will text you to refill prescriptions only to cancel them because they're too mentally challenged to count properly. STAY AWAY!!

Very well start stocked pharmacy! They have exceptional customer service, really. It is more…read moretraditional like an old-fashioned pharmacy my grandfather talked about. Their knowledgable pharmacist will offer advice, is always sure to *clearly* explain the dosing instructions for nee rx as well as forewarn you of any medication side effects to look out for. Additionally, this pharmacy carries a lot of homeopathic and European products - for example Biafine is a wonderful French burn cream that I could not recommend more - it works for everything from blistering sun burns to radiation burns and everything in between. If there is a product you want but they don't have in stock, just ask! they will order it for ya! For example this Migra stick essential oil stick I use for my migraines I had my parents bring back from France for me, they ordered from a Europe pharmacy. I was quotes the price up front which I found reasonable and asked what quantity I wanted. I will say it again, this is a really really really great pharmacy. I know they do delivery as well as pick up orders and they take every type of insurance. it's not like CVS or Duane Reade we are just going to be sitting on hold for a half hour trying to talk to a human!

Husband wife team own this European style pharmacy. They are very into their business and they…read moreknow their products well. They will offer you samples of products and even let you use them. They carry French hair and skin products.

I like the Alto app. It makes it easy to work with them. Usually, they can deliver the same day or…read morenext day. They are very responsive on customer service. On some of my deliveries, they have not been able to deliver immediately. Recently, they sent me a message that they had to finalize insurance payments first. It was for a fairly common drug, and I have very common insurance. It ended up taking two days. I needed the medicine then. Most of the time, the deliveries are seamless. A delivery person leaves the meds with my doorman. I discovered that for some prescriptions, but not for others, I have to meet the deliveryman in person with a photo ID. Recently, the deliveryman came to my building, texted me, which I didn't even see, and didn't even ask the doorman to ring up to my apartment. I called the delivery man later, since I had his number from the text and asked him why he only texted me and didn't have the doorman call up. He said, "It's not my job."

Alto Pharmacy has been a hit or miss for me, leading to an overall inconsistent, unreliable, and…read moresometimes stressful experience. Toward the end, things improved--but only after I figured out how to work around their issues. One major frustration was the fluctuating prices of my fertility specialty medications in the app. (I had competitive pricing with my medications thru price matching.) I suspect this is due to software issues, but it meant I constantly had to call to correct the pricing. Communication was another challenge. The phone support team and the chat support team in the app often seemed disconnected. While they recommend using the app or website for faster responses, they also state that replies can take 2-4 hours. In my experience, calling was often quicker, though I still spent anywhere from 30 minutes to an hour on hold. That said, one positive experience stood out--I needed to order a medication for pickup, but the app wouldn't allow it since the pharmacy wasn't open yet. Calling wasn't an option either since the pharmacy wasn't open. However, when I reached out via chat, they pushed the order through and ensured it was ready as soon as the pharmacy opened. I noticed their response times tend to be much better in the mornings via chat. On top of that, they did have an injection room and I was able to inject myself to be on time with my medications. Overall, while Alto has potential, the inconsistency in pricing, communication, and customer service made it a frustrating experience at times. As I said, it was better at the end when I learned how to work around their problems. Their actual storefront itself is very nice and cozy. You can see into their warehouse which I thought was quite different from a regular pharmacy set up. I do think if you have a very simple prescription to get, then Alto Pharmacy can be very helpful and easy to use. I would use Alto again for a much *simpler* prescription.

CVS on Fulton Street is so convenient. When I'm down in the financial district and I need anything…read moreI stop here. I'm not sure why my review is missing. Since surgery I'm not getting around so I order online. CVS is quick delivery and I use coupons to save. One issue is separate deliveries. It inconvenient to keep running to my package room. Yesterday I received a nice lined box with two items. The rest of my items are supposed to arrive today. All the cardboard is an environmental waste to me. Save the trees! SO, if you are near this historic district please shop in the CVS store and save the trees!

This CVS is by my job and it has always been here for a long time. The CVS has different types of…read moredoors for their entrance. They got automatic open and close doors and a set of doors where you got to manually open. What I like about this CVS is the coupon kiosk that you can print out coupons to use. They have some good sales that will reward you Extra bucks. I bought 2 packs of always pads for $15 each and got $10 Extrabucks that will expire a month away so I got extra time to use it. The checkout self kiosks in my opinion are very sensitive when you place the items after scanning them. The screen is always having an error message asking for a sales representative for help because the items are not placed properly. They always have to clear the error message. Hopefully they can fix that issue because it is really annoying.

Go for Bill the pharmacist. He actually cares. This is a true neighborhood pharmacy and I will…read morenever go back to a big chain. Cannot recommend this place enough.

I am a bit of an expert when it comes to reviewing pharmacies as I have been getting a compounded…read moremedicated for nearly two decades (since 2006). I know what makes a pharmacy good, mediocre, and bad. And Apthorp Pharmacy is great; I almost always work with Bill (one of the pharmacists) but the others are great as well. They have always been quick to compound my medication, without hassle and their pricing is very competitive. There are a lot of chain pharmacies out there most people don't even know independent pharmacies exist but it is worth seeking out Apthorp. There's just no good reason to goto a chain when you have Apthorp in the neighborhood; They even deliver to your house or work for no extra cost locally (or a small fee if you need to send via FedEx). If you have any questions the pharmacists are knowledgeable. They also respond quickly by SMS/text message, which I greatly appreciate. I've been going here since at least 2017 and the service has always been top notch (which is rare, especially in NYC, to get such consistently good service). Thank you, from the bottom of my diseased heart; and Roland, I hope you value Bill as much as I do! :)