Great staff providing a much needed pharmacy in our area. Frank takes a personal interest in…read moreexplaining certain medications.

Best pharmacy in town! Positive, thoughtful,and helpful staff. Great prices and can help…read moreaccommodate your needs!

This place is super understaffed. When I walked in to speak to an associate for help finding a…read moreproduct, I couldn't find anybody available. IT WAS AN EMPTY STORE. I HAD TO WALK OUTSIDE TO MAKE SURE THEIR BUSINESS HOURS WERE CORRECT. I had walked aisle through aisle in search of somebody. It was completely empty and I can not stop repeating that to myself and this was at 5:00 P.M. I went to the back to ask the Pharmacy techs if there was anyone to help me out but the girl in the back told me that the associate is somewhere in the aisles tagging items. I told her I just checked the place and it's empty. I thought to myself, if I was a thief....I can easily walk out of here with probably a whole bunch of items and even the cash register before anybody notices since there was no one there. The girl Pharmacy tech just said, "oh" and I told her "I'll just try looking for an associate again." I was kind of hoping she could have gotten on the CVS business phone and intercom'ed somebody to help at the front but I guess it doesn't really work that way. The guy that was working the Pharmacy was extremely busy& on the phone talking to customers so I def wasn't going to ask him to ping somebody up to the front. the store overall is very clean, I felt safe walking around in there and there was plenty of parking. They do have a Amazon drop point if you have returns from amazon. They have good range of selection of stuff from drinks, makeup, neccesities, and even baby stuff if you need something quick. Their prices are of course expensive though.

Great pharmacy staff, scripts done fast and customer service is outstanding. Always willing to help…read moreinside at pick up counter and drive thru whether it's getting stuff over the counter or just script in general

This pharmacy is absolutely horrible. The pharmacy tech William is incompetent! He makes it…read morealmost impossible to have a positive experience at this pharmacy! He is rude, argumentative and lacks customer service on every level! They never have your script ready on time. I am done with this pharmacy!!!!

We must use them die to insurance requirements. But...I would prefer otherwise. This location is…read morevery busy and it's hard to get a phone response. If in store, long line is typical.

Friendly faces, quality snacks, and a couple cold drinks - everything you need in a CVS!read more

@ YELP THIS IS MY PERSONAL EXPERIENCE…read more OMG! I had a scheduled visit for exam at the CVS I arrive ahead of appointment and this little witch opens her door and saw i was wearing a Charlie Kirk shirt and without hesitation tells me my appointment is canceled! I ask why and tells me she is not qualified??? Then I ask why I was not told before and she goes off with her liberal tyrant talk and tells me to leave and she is going to block me from all CVS stores, I mean give me a break, I don't live in the States any longer here for a visit and won't be back!

When I visited some years ago the people who worked their were so friendly. They helped me find…read moremedicine for my daugbter. The reason I am writing now is because of a card holder I have on my phone from Royal. I got it when I visited at least five years ago for my nephew's beautiful wedding. Anyway I decided to see if Royal is still around as I take off my worn out cedit card holder off of my phone. Hope to find another one that last this long. I will never forget Royal, moon pies and my sweet nephew with his beautiful family.

This is the best pharmacy in the area. Exceptional and individual personal customer service is a…read moredying art form. These folks deliver it every day. They also deliver prescriptions downtown without any additional fees. They answer the phone promptly and with kindness. The big box pharmacy could learn a lot from their examples.

I was told on four different occasions that my son's prescription was ready. Come to find out it's…read moreon back order but very frustrating after making four trips there. Disorganized.

I recently was forced to change my prescription drug provider to CVS, because my previous provider,…read moreWinn-Dixie, is no longer selling prescription drugs. I have filled 7 prescriptions in the last 2 weeks at CVS and on both occasions, my prices were more than the amounts I was expecting to pay according to my GoodRX Gold plan. In both cases, the staff was less than cordial and bordered on being argumentative. Today they told me to not use the GoodRX Gold card going forward because it is defective and they are the only game in town. It was a case of like it or lump it. I called Good RX and was assured my card is fine. Unfortunately, CVS is the only pharmacy in my area that accepts GoodRX, so my choices are pretty limited.

Rude, disingenuous, lazy, incompetent and just plain insufferable Pharmacist and staff. Especially…read moreShannon the "Pharmacist". It's always something with her every month. It's the slowest pharmacy on the planet but that's not my gripe. My gripe is they never answer the phone so you have to leave a message. Well, they don't call you back so there's no way to know if your prescription is being filled, what time to pick it up etc.. You call at 9:00 am she says it won't be ready till 2:00. You show up at 3:00 and it hasn't even been started. It's constant. It's every month. It's ridiculous. When I caught her in a bold faced lie about "Melissa" calling and leaving a voicemail (which I could hear Melissa in the background saying she didn't) and asked to talk to the manager she said" We can just transfer your prescription to another store if you're not happy with the service". I said no, I just would like my prescription filled please and would like to speak with the store manager please. I wasn't rude as a matter of fact I'm always overly nice. I believe these calls are recorded so corporate could easily pull up the recording to see I'm telling the truth. She got mad because I wanted her superiors to know how she's running that pharmacy. There's a reason for all the negative reviews on Yelp and Google and all over the internet. CVS corporate would be appalled at this store if they knew how it's being ran.

Absolutely insufferable male pharmacist. I can't believe how rude they are there. Won't send a…read moreprescription there again.

I was reminded today (after having to interact with Publix East Hill Pharmacy on behalf of my…read morehusband ) of how fortunate Pensacola is to have the consummately professional First City Drugs . In the 3 years that I have patronized First City there has never been one misstep including their text alerts for scripts that are ready - unlike the Publix corporate pharmacy which seems to have left its customers in the dust .

I have had the best experiences every time I walk in the door of First City Drugs! All the people…read moreare knowledgeable and extremely personable & professional. I'm very pleased that I have the opportunity to support this family business!