About what you'd expect. Spotty service, very transactional. Loads of parking. Not the most organized store. Like every other CVS on the planet. read more

Six-Star Service at Highlands, New Jersey CVS! I can't say enough wonderful things about the CVS in Highlands, New Jersey! Pharmacist Jerry absolutely deserves a six-star rating for his dedication and helpfulness. He went above and beyond the call of duty to secure medication for us, tirelessly coordinating transfers with another CVS all the way in Connecticut. Loretta, the lead team tech, was equally fantastic. Professional, friendly, and clearly passionate about her work, she's building a new team that promises to be amazing! Even under pressure, Jerry and Loretta were the epitome of composure and kindness. They never let on the challenges they might have been facing while ensuring we received exceptional service. (This review is long overdue, but their incredible service stuck with me!) Thank you, Jerry and Loretta -- and the rest of the team members! You're a shining example of what exceptional customer service looks like. read more

While this pharmacy is always very busy; the staff is incredibly hard working, helpful, and caring. The pharmacy team is truly always going above and beyond to help customers, even when tough situations arise. I appreciate all they do - 5 stars well earned! read more

Here's the deal on this one... Used this location earlier for their Minute Clinic. It's pretty easy, even the day before a holiday. Register on that kiosk in the back of the store next to their pharmacy. It's pretty quick, I was able to get an appointment within 15 minutes. After explaining my issue ( ear problems, yet again) Donna, electronically sent it over to the pharmacy. Yes, I was covered with my insurance. Thankfully. Look, if you can't get a Dr's appointment this is a viable option to use for that short term / not serious issue. Good in a pinch. read more

Much, much, MUCH improved pharmacy staff!!! The pharmacists and Minute Clinic docs have always been really great (patient, knowledgeable, friendly) but for years, have had very frustrating experiences with the pharmacy techs at this CVS. Seems they've made some really good new hires. read more

This CVS is pretty awful, the pharmacy department is a disaster. I used CVS everywhere I have lived, this location made me switch to a Duane Reade by my office. The other part of the store isn't much better, drinks are constantly out of stock and when they are there are always expired ones in there. When my wife was pregnant she got a bunch of those CVS brand sparking waters, ALL of them expired, what did CVS do, apologize and yet, the next day, next week and next month expired drinks still sat there. And I don't mean by a day, I mean expired by months. The pharmacy, good lord. Every time there is an issue or something isn't done on time. Happened to me the other day, I gave them 2 hours to fill a script, I come back, one is ready one isn't. When you have 2 kids in the backseat time is important and having to wait another 20 minutes on top of 2 hours is ridiculous. There is one guy who works in the pharmacy who is a hot mess, he constantly looks disheveled and quite honestly a little dirty. He's rude and I just don't understand how this guy has a job working with customers. Avoid this CVS at all costs. read more

Went into the store today and they were playing the most disgusting pornographic music on the intercom. If I had a child, I would've ran them out of the store. If this is the kind of music, they play in all the CVS stores I recommend that you do not bring your children into a CVS store. read more

They take a long time fill anything. The pharmacy takes lunch breaks in the middle of the day , when most people are trying to drop off information. Makes no sense so many pharmacists they can't rotate and be open the entire day. read more

Went for covid vaccine. Staff was excellent. Very helpful and welcoming. Marina administered the vaccine. We have allergies and were a little worried. She was calming and checked on us several times. Felt very safe. read more

Preparing to go out of the country... scheduled my Covid test a week in advance. CVS cancels the test as I'm waiting in the drive thru. Leaves me scrambling. read more

This must be one of the slowest and laziest group of pharmacist and pharmacy techs that exist in south jersey. I have been using cvs my whole life and always find myself being asked to wait longer that what I consider acceptable wait times not only in the pick up/drop off but on the phone as well. CVS needs to pick up its customer service skills and learn how to be polite to its customers, that's another draw back here. I need to pull all my families prescriptions and find another place to go. read more

I Had to get a rapid Covid test for work and this was the only location at the time. My appointment was at 1:00 and I sat there for an hour and no one called. I even went inside to ask the pharmacy what was going on and honestly at that point I just wanted to make sure the person was ok. I knocked on the door twice and there was no answer. I've gotten a rapid test before so I know how it works, but this is just unfortunate. I was the only car there, everyone parked and then left. It's 2:04 now and I never received a call. I honestly never seen anything like it. I live about an hour away and I'm just really disappointed. I needed to get this test done. Huge waste of my time. read more

This CVS provides the absolute worst customer service. If zero stars was an option, I would give them just that. My insurance changed their provider number. Thanks GEHA. When I presented my new card, I was told that they updated everything. They did not. They merely added coupons and nothing was ever processed through insurance. I called CVS Caremark and they verified that no claims were ever sent. When I called to speak to someone in the pharmacy to fix this issue, I was told that she could not help me because she was too busy with customers and that she didn't have a manager. I never asked for a manager. I merely asked what I needed to do to fix the problem. I decided to go in instead. The guy behind the counter also refused to help me. He told me that it was a deductible issue. When I told him that I have no insurance deductible for prescriptions and that my beginning of the year copays are covered by FSA, he looked at me like I had 4 heads and told me to move along. I did. I now go to Bayshore pharmacy. Too bad the hundreds of dollars I lost paying out of pocket for prescriptions that should have been paid through my insurance are gone forever. read more

The staff is not educated, not helpful but more than that instead of resolving the issue they created they gave advice on medication that was complete inaccurate and harmful. read more

David who works up at the front is one of the friendliest and helpful cashiers... every time I go in he greets everyone and is so pleasant and helpful! He should be recognized for his amazing customer service! I myself am in customer service and he deserves an A plus read more

Phoned in refills for two meds. Went to get them the next day. Only one was there:no call, no message. Went the NEXT day and it was STILL not ready. Waited 45 minutes. Do not go to this pharmacy. read more