Almost always bad service (though lately getting much better), drive through, inside, whatever. High prices, confusing rewards program, cvs corp customer service is a mess, store manager was bad but they upgraded. On the plus side the store is usually pretty clean. read more

DO NOT PURCHASE MERCHANDISE ON CVS.com. Purchased item on online but picked up item in store same day on item that was already in store. Absolute nightmare trying to return any item via their "online platform". Provide inconvenience with the idea of "convenience" should be their motto. read more

Seriously understaffed. Standing in a pharmacy line 15 people deep with a broke. Pharmacy drive thru. Do better cvs.

When it comes to ordering an Rx that they don't have in stock = they are the worst. You never hear from them again after they say they will order it for you. And, it is impossible to reach anyone via phone. read more

Wish I could do no stars. Waited at the pharmacy for 30min while they ran my insurance. Had to ask me 3 times to clarify shit I've never had to clarify. After waiting 40min they told me the price, I said I couldn't pay that, then they were very rude and demeaning towards me and made a snarky about me waiting around all day for nothing. Fuck cvs and the pharmacists read more

Absolutely the worse experience of any pharmacy. I have been getting my scripts (the same exact ones) for the last 7 years at CVS and will NO LONGER! I was unable to get to the pharmacy so I decided to utilize their online mail order. I paid my deductible and waited for it to arrive. 2 weeks passed and I still hadn't seen or heard anything about my medication. I looked on CVS.com only to find that my script had been "delivered to the mailbox". Checked my mailbox, to find nothing. I call and find out CVS mailed it to an address I haven't been at in 5 years. YES, I did change my address SEVERAL times on CVS.com as well as in person at their location. Not to mention, I verified the CORRECT address at checkout. As I was trying to speak with the rep who answered the phone, she insisted on talking over me and telling me I have to call the Post Office as this isn't their fault because they sent it to the address CVS had listed for it to be delivered to. I advised there is nothing the Post Office can do since the mistake was not made by them. She then said this was my fault and not theirs to correct. I continued to try to help her understand this was the mistake of CVS in which she reiterated this wasn't their mistake or problem to resolve. I contact the Corp Office and was told they will submit a request to my Dr. to have this refilled, but if my insurance won't cover the replacement script; I will have to pay the full price of the script. I asked why I have to pay AGAIN and end up paying FULL PRICE for something CVS mistakenly caused?! I understand mistakes happen, but it is utterly ridiculous that your customers have to pay for a mistake made by the company. This is absolutely unacceptable and I personally will NEVER use CVS for anything again. read more

I just moved into town recently and chose this CVS as my pharmacy. I don't recommend going here. Definitely go somewhere else. Every time I visit they are extremely rude. I always have problems, like is something wrong with there system. I have never experienced such terrible customer service. read more

Im a travel nurse going all over the states. I used to like doing business with CVS.... But this one in High Springs really is one of the worse I've seen .... Unprofessional staff at pharmacy.... Barely acknowledging us.... No good morning or good after.... Just: how can i help you???? Than im told now for 2 weeks that a certain meds of mine is " on the truck" .... But for 2 weeks.... Still did not get it.... Where is the damn truck, i want to ask.... China???? No " I'm sorry" or anything from staff.... That's what happens nowadays when businesses takes customers for granted.... I will b going somewhere else.... Would have given then 1/2 of star if I could have.... Sad society! read more

Unacceptable service, rather no service. The daily operations at the CVS start at the top of the CVS Corporation with the CEO. There are three young women scrambling around and one pharmacist filling all the orders. Boxes strewn everywhere. Not enough help. Consistent unnecessary waiting. read more

Cvs in High Springs is almost the only game in town. The good: They are not Winn Dickme Pharmacy, and they have a fairly complete selection of pharmaceutical goods on hand (usually). The bad: check your prescription. They are nice folks but more than a few times I have gotten the wrong prescription from them. Correct label wrong meds. Working in health care I see this as a very big no-no. The ugly: Normally they get you a med (maybe not yours) on time and when they say they will. But today.... I dropped off my script and they said it would be ready in 20 minutes. I thought, seriously this is almost too good to be true.... It was. They called (at least they called) 20 minutes later to say it was on the truck and it would be ready in 5 hours. Okay dokie. Well, being the guy I am... I showed up in 8 hours to find out it was not only - not ready, but not there and would not be there. I thought about yelling, but instead I told the very nice lady behind the glass. I would not kill the messenger. Maybe it will come tomorrow. The general jest. I will shop there again. Because as I said earlier. They are not Winn Dickme pharmacy, and 6 maybe 7 out of 10 times they get it all right. read more

The phone system is impossible to use. It keeps sending me to different menues. Getting to an actual person didn't help. Nobody at that store has a clue how it functions. I won't ever go back there again. I'll drive right past it on my way to another store. read more

Staff is very rude. Don't know the word thank you. I've heard a manager yelling at customers and telling them to leave the store. I've never had a good experience there. read more

Just moved here in March and have had a great experience with CVS in High Springs. not sure why so many people are not happy with them. I treat them with respect and get great service in return. In today's world dealing with the public can be a challenge. It doesn't cost anything to be kind. We never know what the person we encounter is going through. Please try to remember that. read more

The pharmacy staff at this store is great. I've been a customer here for seven years and the pharmacy staff has been very helpful in working with my insurance company which can be very difficult at times. Any phone in prescriptions and refills are always completed promptly. If there is a problem with a refill or script, I always get a phone call stating the problem and what we need to do to resolve it. Occasionally they can run out of a particular medicine but can always get it the next day. The store is always clean and usually well stocked. The sales people and general employees have always been kind and helpful. My only complaint is that there is no bike rack. read more

The closest pharmacy to me, I've used them regularly for years. I called this morning to inquire about transferring my prescriptions away from CVS, and when I politely explained why the pharmacist hung up on me mid-sentence. There's really no excuse for her rudeness, and it makes my decision much, much easier. read more

Changed over to CVS for medicine, worst mistake I've ever made. Service was terrible, my recommendation is too hire a new head tech. She is very unprofessional! read more

We have used this CVS, since moving to the area, 17 years ago, but now the attitude of the pharmacist, and the manager of this store, has cost them our business. There was a change in the way our Dr. originally wrote the prescription, but my wife, a former pharmacy tech, stood by, while the Dr. got things straight with the tech on the phone, and then while the tech got it straight with the pharmacist. We were told it would be ready in an hour. An hour later, we were told it would be another 1/2 hour, then a 1/2 hour later, told, that half of the order was ready, but the other half would be ready in another hour and a half. By then, at 7 pm, we called, the pharmacist, Mr. Greenburg, got on the phone with my wife, and got extremely rude, saying that the Dr. had screwed everything up, and it still wasn't ready. My wife pointed out that she had witnessed the call to the Dr. and the tech OK-ing everything with him, the pharmacist. He did not like that she had called his bluff, and got really pissy, and yelled, "it will be ready in 30 to 45 minutes, we'll call you!" and hung up on her. I showed up at the store 45 minutes later, the script was sitting there ready, but we had received no call. The package was marked, "promised at 8:55", 5 minutes before closing, and 40 minutes after we were told it would be ready. We never received a call, and had we waited, the store would have closed, before we could get there. Today I called the store, asking for the direct manager of Mr. Greenburg, and I got Chris, the manager, and he was just as rude. He offered no apologizes, no "we don't want to lose your business", nothing. In fact, he blamed corporate office, for cutting his staff, and told me to complain to them. I asked if he was blaming his pharmacist's bad attitude on the corporate office, and he said yes. If you go to the Florida corporate office web site, there are 17 reviews, 14 of which are only 1 star, siting "bad attitude". What a way to run a business. We will not be back. read more

CVS photo system should include a back button or an option to change the print option when the system goes down so the customer does not lose the entire order and waste their time. read more

Like all other CVS. Parking is a bit congested. Prices same as others. Pharmacy can get very busy so plan to wait. Drive through for pharmacy is convenient but only if you are just picking up not dropping off and waiting. Use it due to location. read more

Great CVS! Love the staff and there's a lot to choose from. Prices are great and it's nicely built. There's a RedBox movie rental box on the side, and an area to grab ice bags. There's also milk, ice cream, and other yummy snacks and candies there. Very clean place too! read more