I do DD as a side job, it was a Friday night at 7:47 pm, the store had a long line at the cashier. I needed assistance to get a product because it is locked and an associate needed to unlocked it for me. I waited for more than 20 mins and I pushed the button for assistance more than 5 times and nobody went to assist me. I went to the cashier and I was told that I needed to make the line and once it was my turn they will unlock it...... AFTER 20 MINS!!! Please, It needs to be improved.!!!! Thank you. 4.24.2026 read more

I usually use the drive-thru at this CVS, and the staff--especially Leydis--has always been courteous, helpful, and professional. She's a standout employee who makes the experience smooth and pleasant. Unfortunately, the current pharmacist, Jessica, is the complete opposite. Her rude and dismissive attitude toward non-Spanish-speaking customers is unacceptable. She seems more interested in exerting authority than providing care. She arbitrarily applies policies and even made up a new requirement, insisting I couldn't pick up my prescription through the drive-thru. She instructed the teller to tell me it wasn't ready and that I had to come inside to request a refill--despite no line at the drive-thru. After I waited inside, it turned out the prescription was ready. Still, I was made to wait an additional 15 minutes while Jessica walked back and forth, appearing to avoid assisting me, even though my medication was clearly available. If I could give this location zero stars, I would. Based on my experience and the consistently low reviews, it's clear CVS corporate needs to take a serious look at what's going wrong here. When will CVS start holding its pharmacies accountable? read more

Trash! Long lines all the time. Better off going to Walmart it's cheaper and you'll be waiting just as long. read more

CVS Pharmacy y más - Drugstores Near Me - HIALEAH, Florida

Pharmacy provides an unrealistic time frame for pickup. They say it will be ready in an hour. It was not ready after 2 hours and 45 minutes. Don't waste my time if it's not ready or provide a real-time option. read more

CVS Pharmacy y más - Drugstores Near Me - HIALEAH, Florida

I come to this pharmacy often to pick up my mothers medicine who is a senior citizen. This pharmacy used to have much better service. I don't know if the management has changed but there appears to be much less employees behind the counter. The lines are long and the wait takes forever. I feel sorry for the employees that are running around performing multiple tasks. It's impossible to give good service when you only have one person taking orders and giving the prescriptions. Something needs to change it's very frustrating coming to pick up medication and having to wait over an hour. read more

I don't like the checkout line when I was waiting holding two paper towels in my hand waiting in line for the cashier stepped away so I waited for her so as this man just come walked up and Skip me in the line she came back to her register and served him that was so rude and just disrespectful. read more

I waited 40 minutes for a prescription that was "ready for pick up" (I received 2 emails and 1 text) and the lady suddenly said "I can't find your items.. sorry. You'll have to come back later. We can call you if you'd like" Are you kidding me?! This is so disrespectful. Having me there waiting so much to even ask my date of birth and then after providing it taking double the time and then just telling me "come back later.. we can't find it?" I can imagine THE MESS that's inside that pharmacy. Wow. Completely unacceptable. read more

Horrible!!!!! Bathroom is so disgusting, it seems like nobody has EVER cleaned it. It also had roaches, just plain gross.

Terrible, en la farmacia son pocos y muy lentos. Una cola de horas y no avanza. Deberían poner mas personal.

I don't like giving these types of reviews but it leaves me no choice. I had a request from my elderly aunt to inquire about a message left by the the pharmacist regarding her husband's medication. I was on hold for 42 minutes and no one picked up the phone. That is terrible customer service. I really hope that someone from management reads this and corrects this type of situation. If there is no one to answer the phone, then it's a management type problem. read more

CVS Pharmacy y más - This is my phone when I decided to hang up. - Drugstores Near Me - HIALEAH, Florida

This is temptingly close to a one or two line Yelp review.. It's a CVS, right at the entrance of thd City of Progress just Okeechobee Road. It's decently stocked with staples such as body wash and shaving razors. As Rebekah T mentioned, if you have their discount / loyalty card, you can take advantage of a few specials. There's a decent stuffed animal selection which is useful for either a last minute gift or the entertainment of watching someone press the demo button in every. Single. One. So as to create a cacophonous concert. I think it sounded like the song "Chongalicious" (go ahead I dare you to look it up ;) A lot of the err family planning items are behind lock and key meaning a pharmacist has to open them and you may get a lecture. Likewise for some of the stronger decongestants and cold meds. Of course if the Dayquil and Theraflu I bought get me better by the weekend, Ill bump this CVS to 5 stars! read more

My go to pharmacy. Not to mention, it's apart of my insurance prescription plan. Yes there are other locations but this one is convenient to everything that I do on a daily basis. I typically go through the drive thru and the staff there is always nice. I have never had any issues with my prescriptions or getting them filled. I like this location and will continue to come back. read more

To say if i could give them ZERO STARS I would. The CVS PHARMACY DRIVE THRU IS THE WORST. Their full service lane #1 I must say they didn't want to work today. Pick and choose customer from the lane instead of handing their customer properly in the drive thru. MIGUEL RODRIGUEZ, has one of the worst customer services ever! Who hire this gentlemen.? Wow! He wouldn't process my medication. This insanity, i just received surgery this men refuses to process my pain killers. Don't go to this location it DOES NOT OFFER FUKL SERVICE. read more

Well let me the first to review and tell you that there is a CVS store in Hialeah. It's there, I went. They have lots of things just as any CVS store does and you know you need stuff. Luckily that card you signed up for wherever you are original from, works at any CVS. I had to stock up on bottles bigger than 3oz., because I like to use a lot of products and perfume and not checking in bags is a pain. They even have my favorite brand of Aussie SPF 8 in a spray can, so I can work on my poolside bronzing like it was my job. We went through two cans, but we saved money by shopping at CVS. read more

This CVS is the closest one to me so I frequent it often. The staff at this location is friendly and approachable. The store itself is clean and organized every time I've gone. The pharmacy lines are usually long, so be prepared to wait for a while if you're picking up a prescription. I do appreciate the auto refill feature they have and that they alert me through text message when a prescription is ready. Another reason I like to shop at CVS is their rewards program. Their extra rewards program is awesome. It's essentially free money you earn to spend. I've earned $20 extra bucks a couple of times which makes for a good discount. They also have other good offers on the receipts; coupons that can be used for a specific item or brand. read more

The worst ever!! Don't even!!! ‍‍‍they never answered the phone ! Not in English or Spanish! The answer machine is only for Covid info only! Get lucky ...if you get someone from the front who would do their best to help you (Odalys Ramos for your recent help ). Btw if trying to get meds delivered , still complicated! Unfortunately I have to pick up meds for my mother who lives in Hialeah. I have to travel 15miles and come in person to find out if there are meds or to resolve same. So sad ! Moving account out of CVS TO WALGREENS read more

Our family has used this CVS near our home for many years and the staff there is terrific. I have severely disabling neurological and psychiatric illnesses and wrote a prior review of this location stating that the service was poor - and I would like to retract that. Even after I complained vociferously about perceived slights, the CVS staff at this location continued to treat me exceptionally well and this speaks to their character. Specifically, the pharmacist, Mr. Robert Bernal, went far out of his way to help me and I am very grateful to him. I highly recommend this CVS location. read more

DO NOT get your prescriptions here! My doctor placed a prescription that my daughter needed every two hours. It's been more than 4 hours and two trips and the prescription is not ready still. And they also do not speak ANY English. And forget about calling; they never ever pick up the phone. They're a bunch of incompetents. No compren sus medicinas aquí! Vayan a otro lado por favor. No pierdan su tiempo. read more

Terrible customer services , I try to return an allergic pills that I got the wrong brand , I lost my receipt , I asked for store credit because I understood that I did not have my receipt , I had the credit card I used to paid ,, well the manager came in and told Me that because it was a very expensive pills. ($20) she can not do a refund that it was at her Discretion to take or not and she won't take Back ,,, never never never will buy again ! Shame there is Walgreens right across the street , she may think that it does not matter. I will never buy again at CVS read more

First of all, terrible customer service. Second of all, hire more competent employees. Third of all, retrain the "managers" , "supervisors" Let me just say that I'm a huge couponer. I know the cvs policies pertaining to using coupons but no one there seems to know anything nonetheless know any English. "Manager" Julio should take some time to review the coupon policy and refresh on how to provide good customer service. I just had to leave the store without making a purchase after spending some time shopping because he didn't want to accept my cvs manufacturer coupons because "if it's not on the register I can't apply it." As a loyal customer I feel as though he should've applied the coupons because it's on the cvs app. Anyway, I went to the cvs I frequent to make my purchase and guess what...the manager there said the cvs manufacturer coupons on the app never show on the register, that you have to enter it manually. Thank you for wasting my time Julio. And thank you to the competent manager that helped me with my transaction. As for the store, the shelves are empty and the promos are never up to date and there are never carriages/baskets. Word of advice, do better. read more

CVS Pharmacy y más - Had to go to a different cvs to make my purchase because this place wouldn't accept my coupons. - Drugstores Near Me - HIALEAH, Florida

It is incomprehensible how CVS continues to let this location manage business and customers this way. At any point in the day early morning, late evening, the pharmacy always has a line half a dozen people deep. There is always only 1 incompetent person working and rather than having a proper system in place they have to ask the pharmacist questions with each and every customer. Prescriptions are never ready even when the system says they are and the organization of the prescriptions itself is chaos. The staff are rude and I understand why, the way the pharmacy works makes customers mad and take it out on staff and then in return the staff respond with rudeness. CVS really needs to overhaul this location because they claim this is a high traffic location but treat it like a CVS in the backwoods. I've begun to move my prescriptions to a local pharmacy because dealing with this place on a regular basis is not good for my mental health. read more

My family and I only use this CVS to fill our prescriptions. Never had a problem here. There is a Publix and a post office nearby so it's super convenient too! read more

CVS Pharmacy y más - Drugstores Near Me - HIALEAH, Florida

By far the worst CVS pharmacy in the nation, the longest lines in the pharmacy and the front store, due to lack of employees. They take for ever to refill the prescription and if they don't have it they don't tell you right away. They wait to you go back to pick it up and get really frustrated. They never pick up the phone. If you want your medicine on time find another cvs. read more

Love coming to this particular Cvs because everyone is very helpful and polite. Specially the people from the night shift. If you live near by this is the cvs for you read more

The nighttime pharmacist, an Indian gentleman, is so rude and unhelpful. He can never tell you anything, he can never help you with anything and everything you ask him he says to ask the daytime people. He can't be bothered to ever do his job. God forbid you condescend to ask him to do his job; the attitude you get from him is horrendous. If he doesn't like working nights, he shouldn't take it out on customers. read more

This CVS is extremely frustrating. If it wasn't in such close proximity to my house, I would shop and get my prescriptions elsewhere. Everyone here moves like sloths, so when I come for 1 item, it becomes a 20-30 min ordeal. I've had issues with the pharmacy where a staff member lost my birth control prescription, and when I came to pick it up told me he misplaced it and to call for the doctor to send another one. Uh???? Very unprofessional. Thank god it wasn't a medicine I needed direly like an epipen or something like that. I continue to deal with this place because it is 5 min from my house, but steer clear from this CVS, take from my experience and opinion. read more

If I could give them negative zero stars I would. I make a quick run inside to purchase some cosmetics. First off the English is horrible, the receipt has a telephone number that's not in service, and we purchased a snack that was opened. No one is available but I'll call the corporate office to get my refund. It's confirmed I DO NOT want to live in Miami, Orlando or any other part of Florida. I can't understand anything these people are saying. Damn! read more

This has got to be the worst pharmacy in Florida. Every time I go there, there is a long line. Each customer takes unusually long to finish I have stage 4 colon cancer. Most times I go to CVS they do not have the pain meds I desperately need. I finally switched to Walgreen s. They do have faster service. But they also often do not have pain pills (narcotics) I need. read more

Very pleased with my experience at this CVS location! Magdalena was very polite and courteous. She knew her products, sales, and store; helped us get exactly what we were looking for at the best price. Would definitely recommend this CVS. read more

This is the worst CVS !!! First theres always a line ! Second the prescriptions are never right ! The pharmacist (skinny tall white guy) is nasty verbally and threw the prescription at the tech said they didn't have the medication ! Its always the same excuse and I have complained to the store manager and he's a couple bozo too! So i told him to fu*k off ! Went to another CVS (hialeah nw62 and Lejune ). I got my medication in 5 minutes ! read more

There are never any cashiers available in this place. Every time i want to pay i have to wait a while for someone to decide to come ring me up. Never come here if you want to grab something and quickly go because even if there is no line the cashiers are never there. read more

The slowest CVS I've ever been in. Every time I go the line is out to the door and the cashiers act like they don't want to be there. I prefer the on e on 12th but this is walking distance to my house. read more