Selection is good, but service is awful. Location is great, and hours are good. Store is very clean and well-organized. Many of the employees seem to be walking around in a soporific haze, and are lacking in alertness. One outstanding feature of this store is that it has a liquor store section of the main store, with it's own clerks, etc. And it's open the same hours as the CVS, so that means until 10 PM at night most nights. That's a plus. I've never used the pharmacy services here, so I can't include that in my review. read more

CVS Pharmacy - Front entrance - Drugstores Near Me - Grosse Pointe, Michigan

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Would give ZERO start if I could. The staff here refused to correct a mistake they had made in filling a prescription - or failing to fill that prescription. They hung up on our doctor's office as they tried to correct. They lied to us about the prescription being ready the next day at 11 "we just say that if a prescription is on hold," we were told. They blamed our doctor and our insurer for their mistake and put us through two days and hours of effort to correc their mistake. Only after we got CVS corporate involved, which can actually get a real person to answer the phone as opposed to only VM's that customers are offered and have a low percentage of calls returned, did the rude, stubborn staff do what all of us had been asking. The most frustrating service and poor treatment. Will do everything possible to avoid and always go to Notre Dame Pharmacy. Our doctor's office is also advising against having prescriptions filled here because of numerous bad experiences. read more

I was recently denied the ability to fill my prescribed medications due to my insurance not being accepted. While I understand that insurance limitations may impact billing, I explicitly offered to pay out of pocket for my prescriptions. Despite this, the pharmacist declined to dispense the medications. This is deeply concerning for several reasons: * These medications are medically necessary and prescribed by my provider. * I was willing to assume full financial responsibility. * This location is the only pharmacy in my community that reliably stocks these medications. Refusing to dispense a valid prescription--even when a patient is willing to pay out of pocket--creates a significant barrier to care and raises concerns about patient safety, access, and continuity of care. Access to prescribed medication should not be restricted in this manner. read more

They have a great selection of items for good pricing. Here, it is a clean and well organized store, I can always get in and out quickly, and the machines are functional for self checkout. read more

Cancelling my CVS Rewards Account due to the terrible Customer Service Changes at CVS Pharmacy. No longer any way to speak to someone on the phone and now only leave a voicemail that they say they will return within an hour and never do at all. Taking my money to another company and Pharmacy. Bye Bye!!!! read more

Just sharing my experience... I walk in 10am Sunday morning! I've never been to this location as I prefer Walton Blvd but no longer am in the area so I tried this one Upon walking in the CSR Liz was walking in my direction, I spoke- said GOOD MORNING and she smiled 1.5 seconds later there is a white mans path I crossed. She was very verbal when saying good morning to him. I was floored. Idk if this is normal here or not but it's definitely not okay. For newbies like me, there is both a front and rear entrance. I haven't learned about the parking fully. I'm not sure what days and hours have to be paid but there is paid parking (ikr). This is a decent area though, u can get a few things completed around here. Just try to be mindful of parking read more

The pharmacist is very rude! He does not have a courteous bone in his body. We are CUSTOMERS, and not just people getting medication! He has no manners, a bad attitude and is working in the wrong place to be lacking such basic characteristics. I'll be switching pharmacies for this reason. read more

Garbage store. Hateful employees. Pharmacy rude & stupid. Never anybody available to ring you up- they force complicated & dysfunctional self- checkout on everyone. Truly H8 this store. read more

Much respect to the place for consistently terrible reviews and not caring at all about it. For real the pharmacy is terrible though. Inhumanly rude people and horrific service. You can't call in prescriptions here either. You get messages saying it's being filled but when you go to pick it up they never got the request or started filling it until you show up in person and request it. read more

This is the worst place ever. If you need anything do not ever come here. We have made appointments For Covid testing. It's completely Disorganized, chaotic I don't know what they're doing, give us a little packets and let us do the test but no, we have them telling us even though we made an appointment, that they are hours behind And They don't know if they will ever get to Us, but we can come back anytime and wait because we made an appointment? There's a giant delivery truck blocking the drive-through and I don't want to go in there and sit in a store for two hours with a bunch of people who think they have Covid. They are completely Unprepared for whatever it is they're operating over there. Skip this place and go to the one on Mack Ave., East Warren if you want fast, friendly and efficient service. read more

It's simple. If you want your prescription filled you will have better luck crossing the bridge to Canada or even a nice vacation to Mexico. Not kidding. This is by far the worst pharmacy ever. Dead serious. They don't have a clue about rules and regulations. They lie to you and say their out of stock but if you complain about it they magically appear in stock. Just tell us the truth. And give us our medication so we can ( go to work,school, and many other reasons. If I were you it would be faster to get your meds from a different company ( any where is better than here). read more

Pharmacy is badly managed as prescriptions are not timely filled and customers are not contacted when scripts are ready. Be prepared to waste a lot of time standing in line, then stand in another line when they don't have your prescription ready when due. No pharmacist in site, all amateurs. read more

One star only because no stars isn't an option. We have yet to have a positive experience, and I don't understand why. I wouldn't mind throwing wait if the people were kind (civil at least), but to have rude people mess up every single time we go is another level of ridiculousness. read more

Vaccinations- don't go here; they do it wrong. You stretch the skin when you puncture the skin and sure as hell you don't JIGGLE the needle! She said her name was Daniella (?) read more

Good for general shopping and using self checkout. Pharmacy and staff have been unreliable and inconsistent. Never a short trip, in line or on hold for at least 15 min! Not quilting care or service! read more

The CVS pharmacy in Grosse Pointe is the worst pharmacy in America. They are beyond rude and shouldn't be open and able to help people because they can't handle it. read more

This place is absolutely awful. They lose prescriptions and when they actually receive the prescription it is never ready on time. Even when they call and say the prescription is ready you still have to wait an extremely long time to pick it up and still may have to clear up insurance issues that they don't mention until you get there. My wife takes tamoxifen prescribed by her oncologist. She has it on an auto renewal and it is supposed to be delivered every month. This month it never showed up and when she called the pharmacist he was extremely rude and told her they had run out of tamoxifen. This is an anti-cancer drug and she can't afford to miss a dose. We will never be back. read more

I arrived at the minute clinic at 5:00. The clinic was empty. I was told to sign in at the computer. The computer said there were too many people waiting and I could not sign in. The pharmacist said that the computer did not sign in anyone past 5 since they are closed at 5:30. This was a wasted trip that on line I learned that the last person to be treated needed to sign in by 5:30. Needless to say, I needed to take my earache elsewhere , read more

This is the worst CVS I have ever been to. Insane waits every time, not enough staff ever. Pharmacy workers are overwhelmed. Whoever manages this place needs to hire more staff. I am in line at the drive through and have been waiting for forty five minutes to get my prescriptions. read more

This store is fully-functional in every area except for the pharmacy. The pharmacy has HORRIBLE customer service and leaves me feeling frustrated every visit. You can rarely reach the pharmacy on the phone because most of the time they put you on hold for 10+ minutes. There's one specific pharmacy tech that is extremely rude and dismissive towards every customer that I've seen her interact with. She has gotten away with this behavior for many years and I'm shocked that she hasn't been fired for her disrespectful attitude. I am considering switching pharmacies because this specific employee is so unbearable. I give credit to the other staff for putting up with her because I would not be able to. read more

My wife recently had surgery and she had three prescriptions waiting for her at CVS. Based on the many negative experiences I had at this pharmacy prior to transferring my prescriptions to Rite Aid ; I dreaded the thought of visiting this location again. As usual the pickup line was long and slow due to the lack of cashiers. I paid the cashier and left. When I returned home my wife looked at the receipt and based on previous prescriptions I was overcharged by more that $100. She called the pharmacy and was told that Medicare was offline when the prescriptions were filled and I could return to the store for a refund. This just doesn't make sense. Why didn't they wait to fill the prescriptions until Medicare was back on line? Why didn't they inform me when I picked up the prescriptions that Medicare was back on line and offer to process the refund? Why couldn't the refund be processed without me going back to the store and waiting in line? I guess the answer is "incompetence". I wonder how many unsuspecting Medicare customers were overcharged. Something very wrong at this location. read more

Terrible f*cking service. Never had a problem with CVS in the matter of picking up a prescription, but this location damages CVS good reputation. My doctor had electronically sent in my script on wednesday (11/7) at 2:00 pm. 30 minutes later, I go to the CVS and arrive at 3:00 pm to confirm that they have received the electronic drop off, and I inquired on a pick up for sometime that day, or whenever it'd be ready. The lady on the computer was too incompetent to locate the electronic script my doctor had sent them, and tried to tell me that my doctor did not send it in to this location. I insisted that he did indeed send it to this exact location, so I called for another employee to assist the idiot that is sadly authorized to handle of the drop-off department of the pharmacy. Moments after a short discrepancy, they located my prescription and told me it will be an hour before it will be ready to pick up. I said "perfect, I will grab a bite to eat and be back in said time", then left. After giving them an hour and 30 minutes to prepare my prescription, I come back for them to only tell me that they DON'T have my medicine and another order will come in on monday (11/12). I gave a snark look of disdain at the drop-off clerk, and emphasized that they must give the number on file a call when it is ready... WHY would one waste another's time without any taking any type of consideration towards their schedule? Highly unprofessional and apathetic. Yesterday (11/10), I called back and asked for an update on my medication. A man answered, and told me that he can fill separate orders of 26 and 4 (30 units in my script). I never heard of that nonsense in my life! It alarmed a big red flag and sounded very odd! I ask him if the orders would be different/xor generic and he said yes. This uneducated f*cker tried to fleece and give me two entirely different brands of a generic version of my medication! After I caught on and told him I never picked up generic medicine, and I don't plan on picking up any in the future. He told me that "you will just have to wait then" and hung up on my face! Enough is enough. F*ck writing reviews on YELP. We can get these incompetent, arrogant f*ckers fired for the sake of our medicated needs! All of us need to call corporate and report this Pharmacy and have these rogues deal with the big red hammer! (1-800-746-7287) or file a complaint online https://m.cvs.com/help/email-customer-relations.jsp?callType=store !!! Customers come first, we're more important to CVS than these replaceable scoundrels!!! read more

What everyone is saying is true. Hire an entirely different staff in the pharmacy. Most unhelpful and rude pharmacy staff I've ever talked to. They also lied to me for a month about not having my medication in stock. Don't waste your time here. read more

Disagree..... This only get one star because it has to. The store is ok but it's just another drug store. If you need it they probably have it. The pharmacy is another thing. They always....and I mean ALWAYS got my prescription wrong. How did they do this for years you ask? My prescription is always for the name brand not the generic. The generic makes me feel worse. Anyway, this CVS and the CVS in Berkley always ignored the .....dispense as written..... instruction on the prescription and always gave me the generic because their computer always puts everything to generic....even on a refill. I guess nobody there is capable actually reading a prescription, making a note on a customers page in the computer, or remembering to get the prescription of a guy who complains every time right the next time. I finally gave up and went down the street to Notre Dame and haven't had a problem since. sure I may stop in to buy cough drops or something but I doubt it because the new Kroger kicks ass. read more

This CVS store is a dump. When one goes to the pharmacy counter, the only thing that is present is piles of dirt, plastic wrappers, and discarded tissue in every corner and under the counter. Even during the coronavirus, not one sanitizing wipe in the place. And no hand sanitizer!!! I've mentioned this several times to various managers and nothing ever gets changed. In addition, they have messed up on my prescriptions several times. The wrong name, etc. Rude, indifferent, horrendous. I now go to Rite Aid. read more

It's too bad because the place is huge and has great selection, but I'd give this place zero stars if I could. Literally the worst drug store I have ever been to. The worst staff, terrible service. Always crowded but never enough cashiers. The pharmacy is a disorganized mess and they've lost prescriptions of mine. Argued every year with one of the pharmacy techs who always incorrectly filled my epi-pen prescription which was the last straw not to mention dangerous. I ended up reporting her to the corporate office at my allergist's urging and moved all my scrips to Rite Aid; if I need a CVS I go to the one on Mack which doesn't have as large a selection but the staff is much better. read more

Honestly there's not a place that dispenses more scripts than this store. The medellin cartel has nothing on the CVS in the village. I love the pharmacy staff it's an interesting mix of people...... On a separate note I was there yesterday and picked up a pack of gum. Of course it generated reams of coupons!!! It's an inconvenience waiting for them to print. I don't like coupons and there's a lot of us out there. Would be nice to opt out when checking out. read more

OH! This CVS is GIGANTIC and I overload on things I don't need every time i go!! I mean who needs 10 cans of shaving cream? ahahhaa! This CVS is unique because of it's size and location with 2 entrances one on Kerchival and one in the back entering from the parking lot. SWEET!! The service here is always spot on and they ALWAYS have what you need. I have never gone in for something on sale and they are out of stock and you have to get one of those dang rain checks! Forget about it!! OMG the last time i was there on a toothpaste and q-tip run with my BF who also needed shaving cream ahaha! We received a $5 off a purchase of $25 or more coupon on the back of our receipt. SOOOOOO I turned around as i was about to walk out the door and bought myself that Zebra print Snuggie that I wanted the moment I saw it. Yeah yeah i know it's a snuggie but that dang thing is so warm and cozy I would arm wrestle ya for it on a cold night!! So yea I am loyal to this CVS as often as I can, although i do stay on occasion when I am not close to home! Thank you CVS for making me spend my money on things i don't really need!! ahahaha! read more

Persons working the Pharmacy are great. The Pharmacy's policies are questionable. After eye surgery, it took CVS over ten days to fill my eye drops prescribed. Furthermore. It company's policy to only fill 30 day supply prescriptions, not 90 day. read more

After making this our go-to pharmacy after having a baby, a few trips have shown how slow and inept a pharmacy can be. Waiting 10 minutes in the question line is unacceptable, but worse is the $50 cream we were prescribed containing everything but the active ingredient we were told we needed. I'd say move on to the next drug store, but it's tough finding a reliable one. read more

Do not use this pharmacy. The employees are rude and incompetent. They seem incapable of following up on requests for refills, having rx's ready when they promise them and just being polite in general. I have witnessed them acting in a belittling manner towards other customers too. I finally transferred all my scripts to a pharmacy in the area with better ratings , glad that I did. Today I needed to fill a one time script for a family member. I went there cause they have a drive up window. Never again. An unkept employee took my Rx and promised it wold be ready in four hrs. Six hrs later it's not ready and I just spent 10 minutes on hold with them. Never ever again. read more

This CVS is similar to others. I've been going there for over 20 and the staff has always been courteous to me. Some staff are better than others as in every place in the world. Too many whiners complaining here. How do YOU treat the staff. You get what you give. Too many Grosse Pointe wannabees. This a drugstore not the Grosse Pointe yacht club. read more

Agree the pharmacy staff is so rude. I hate going there. They are rude when you use the drive thru and when you wait in the store.

This cvs is the best in the area. I never have to wait in line for very long to check out . They always have what I need at the pharmacy. They have a bunch of stuff that I dont need but end up buying. Great store. read more

Always well stocked in all departments. Lines can be long but it's not from lack of effort on the part of the staff.

Was turned away from the minute clinic even though I was well over a half hour before close and there was no one waiting or in line to be seen. Tried to go again and was told to be there at 2:46 and wasn't seen until about 2 hours later because they weren't back from lunch until well over a half hour past what they were supposed to just to get turned away for my insurance even though I was there 2 weeks prior and my brother there just days prior. Highly recommend that you DONT go here you're going to have a way longer wait time than it says and absolute shitty service. read more

I've been to CVS for years but this particular one in Grosse Pointe is an atrocity. The staff is rude, arrogant, cold as ice, inconsiderate, slow, unprofessional, awful. How they can possibly get a job ? Learn some customer service skills and manners please ! Shame on you!!!! read more

Pharmacist was not helpful at all. Wouldn't take the time to see if a prescription was in stock over the phone so I could waste my time driving there to ask in person. read more

Still have to use this store and the problems have not gotten better.....check ur prescriptions people. Luckily after waiting forever I checked my pills and instead of my full amount I had about a three day amount, not a month, in the bottle. They did correct it but not even a sorry. Next time they refused to fill it since I had picked it up a few days after it was filled, so now I must wait those three days b4 they will refill again. What???? read more

The ONLY GOOD thing about this store is how big it is & the variety of things they carry. Other than that the staff are rude (with an exception of one or two) & the pharmacy staffs is lacking as well. U can wait in line forever & help never seems to arrive in time. I went earlier to grab ONE bottle of Monster Energy drink & patiently waited behind a customer's transaction wouldn't go through do to errors of her coupons & the cashier skipped over me & rung the guy up behind me. When I told her I was next in line she said another register will open up to help me. Luckily one JUST opened up but she was not apologetic or even tried to help me first. I work in the village for five years now & am a loyal customer to this CVS & but the service seems to be getting worst every year. Management needs to retrain all the staffs it just get new ones because the ones they have now are awful! Avoid this location if u can. It's not worth the headache! read more