The worst! I drop off my paper script inside at 2pm I was told to come back between 4:30 and 5. I came at 5:20 just to be told it wasn't filled cause someone forgot and circle around. The know with the gold and black dreads gets an attitude and says " I wasn't here and I didn't take your script" they ask Me circle around a 2nd time. I said no! She asked if I wanted my script back and said yes. And she happily gave it to me. I drove around the corner to Hope Health and it is 5:50 and my script will be filled in 20 mins! read more

If I could give a 0 I would. Have been without medications for 2 weeks. One stated on their website I had to call pharmacy to have it filled. Called 5 times on 6 days with a MINIMUM hold time of 35 minutes. Finally got an answer- I was rather ticked off- and tech that answered blames corporate for no help. Did not help at all. I got corporate number and have called and emailed them. Still no medicine. Doubt I'll get it now with their crap service. read more

If I could give them 0 stars I would. The most unprofessional, rude and ignorant people work here. They want you to use the automated system then when you get in there they say it's not ready "why did you listen to the automated system?" So I talked to someone gave them the actual prescription number they said everything was good to go and then 5 hours later when we got there to pick up the meds they couldn't find them and one ended up not being in stock. Why didn't they call? Moved my prescriptions that day. They need someone to come and show them how to run a pharmacy because they do not get it. read more

Terrible service. The pharmacy is behind 24/7 and when you call about your medicine they have no idea what there talking about.

The absolute WORST CVS in the history of CVS!! More than once, they have "dropped the ball" on filling my prescription!! My doctor faxes it over to them and they claim they haven't received it. It's a medication that I desperately need and have gone without for almost a week! Not the first time! Geeez!! I'll be moving my profile to another pharmacy. The location on West Palmetto is a nightmare! Stay away. read more

Ordered meds on Wednesday, it is now Friday and the staff needs 25 more minutes to get them ready. To be fair, Thursday was Thanksgiving Day. But, they were promised Wednesday afternoon. Ordered additional meds at 8AM Friday (today) for immediate pick up (1 hour wait promise) and five hours later those will take 30 minutes. I found no sense in these times. Also, these employees are panicking and rushing around but nothing is being done cordially, nothing efficiently nor effectively. These skills need to be a part of employee training. They opened at 2. At 2:19, there are ten of us waiting 30 minutes. There are a couple who have decided to call for a new prescription at a different pharmacy. Seems CVS needs to evaluate their pharmacy management model because both the employees and customers are frustrated. I'm leaving this review then I'm searching for a hometown pharmacy. Can't be sick and tired, then sick and tired again at the pharmacy, Did I mention that five are waiting for drop off? Now, I will say this is the rural south so the staff is displaying that customary courteous conversation which is often attributed to the south. That's a smoke screen when the business is... read more

Rude, inefficient, and unprofessional. First, I had a prescription sent in from my doctor that I needed for nausea and not only did they not fill the RX, but I waited two days for the medicine. I called to see why it wasn't ready and they informed me they were out of the medicine and had to order it. I asked why they didn't call me to tell me they didn't have the medicine, and after the lady huffed at me on the phone she said we don't call people, the calls are automated. I asked if she could tell me the number they "automated the call to" so she gave me the last four digits. I explained these were not the digits of my phone number and she said "oh well". All this disgusting attitude after holding for over 30 minutes to talk to an individual. This is not the only incident with CVS, but one of the most recent. They are always slow, rude, condescending, and act as if you're bothering them. My husband tried to drop off a RX with them and they were rude noting it wasn't time to refill the medicine and they couldn't hold the RX. I believe it is worth mentioning that they filled the RX incorrectly in the first place and not as the doctor ordered it. However it does no good to point it out or complain as they would never admit to being wrong nor take the time to listen or verify any information. I could go on and on with other questionable transactions and incidents here, but I won't. All these instances shows horrible or no management and terrible employees. Stay away from this place at all cost and transfer your RX to any location but this place. They've received the last dollar from me for vitamins and bandages as well as the last dollar from my insurance company. I've switched mine elsewhere as of now. read more

I like that the store is clean and the products are usually in stock. The pharmacy on the other hand is chaos. Techs acting so busy they can't even look up. They NEVER answer the phone, there is always a wait, even if you're the only one in line because they are so busy at their computers. Hire people with customer service experience or train them on it. This CVS needs an overhaul. read more

Extremely rude services from the pharmacist and employees. I came in asking for pickup but the front desk told me to wait for it. After an hour, yes and an hour. No body spoke to me or tell me what's going on. I have to step in and ask the front desk one more time, and they told me the prescription didn't come through. Like wtf, if you can't find it then tell me right away. Don't waste my time. read more

Bad bad the pharmacy at the cash register ringing up about 30 I been here for about a hour I have seen sick babies old people just so many people and she tell everyone she the only one the can fill their meds all I want I'd my blood pressure meds and I been waiting from yesterday to now at 5:11ph really @west palmetto read more

This pharmacy is the worst!!!! The rudeness is real!!! The pharmacist was very rude when asking for an ID when dropping off a prescription to be filled. It was unbecoming of a professional pharmacist. I reported the incident to the CVS store manager, but he showed no immediate action to resolve the problem on the rude pharmacist. I felt very disrespected & uncomfortable about giving my business to this CVS Pharmacy. I rather travel to the CVS across town. Something needs to be done about the attitude of the rude pharmacist. Wish I've writing down her name so everybody would know who she is. I will go back there get her name to let everybody know who she is. read more

This is the worst pharmacy I have ever experienced, if the staff were dressed in orange uniform and carrying a ball and chain, squaring up to other prisoners, ready to battle it out for the last fried pork chop, then I might understand why they are so totally unprofessional, aggressive and monumentally rude, They behave more like animals with their monosyllabic grunts, no eye contact, no greeting, no please and no thank you, In short there is nothing but total contempt for the customer, I've even had them take personal phone calls in the middle of serving me, once you can get served you will likely be wanting to lay down on the floor and take a nap it is so slow. bring a pillow and a duvet. Also their prices for everyday things are ridiculous. setting fire to a wheelbarrow full of cash, ranks a close second, in terms of a return on your investment, to spending your hard earned green in this place. The main reason to avoid it though is for safety. They even managed to make a complete mess of my prescription, giving me a drug that was anti psychotic medication, instead of sleep aid, thank God I checked back with my doctor and never took it. read more

Always takes forever to get scrips. The workers in the pharmacy are always arguing with each other and seem unhappy. I witness two verbally arguing. So unprofessional! Taking my business to Target! read more

West Palmetto CVS.... don't do it unless your desperate. When they send me an email, call me, or I call them in regards to scripts being ready for pickup, inevitably when I get to CVS to pick them up they are NOT ready! EVER!!! Even if I tick off each script by name w/ a pharmacy employee by phone and they tell me yes it's ready. It's not! Then I have to wait half hour or more for the scripts to be ready. And oh, days like today I get some snot nosed girl who has the nerve to roll her eyes at me for CVS not having the script ready when I was just told last night by the pharmacist she would have it ready for me LAST NIGHT!!!! Seriously? I'm just done, done, done! And what's up w/ the loose leaf paper taped to the brick outside wall at the drive through that nobody can read??? The ink was washed off it w/ the last rain perhaps and wind ripped through it. Yet we're supposed to know which lane is for drop off only because of this unreadable (unprofessional) loose leaf paper handwritten sign. I think this pharmacy is run by junior high schoolers. Good by CVS and hello WAGS!!! read more

I simply cannot recall there EVER being a time that I was not FORCED to wait in excess of at LEAST 10 minutes. JUST to get to the front of the line, to even ASK for my prescription. I get ALL of my prescriptions filled here. NOT because I had wanted to, per say; but because I THOUGHT that I had to. Now that I know different, I will be transferring ALL 20 of my monthly scripts to either Target or Walgreens, as soon as businesses open tomorrow. I had MAJOR orthopedic surgery less than a week ago. The day before surgery, I filled my post-surgical pain medicine. Because I didn't need it until the following day, I agreed to allow them to fill it when they had a chance. I have no complaint about the length of time that it took for them to fill it; my issue is with the fact that it took them well over an hour to even put the dang prescription into their system. This is a problem because until they did so, it looked like I had NEVER dropped anything off. When what you are having filled is an impossible to replace prescription for opioid pain medicine, it would have been really courteous for them to at least type it in, so that I wouldn't have a heart attack worrying that perhaps it had been misplaced, or worse, stolen. For all of the shite that they give to their customers regarding controlled substances, they sure don't follow that up with any common freaking courtesy. The day after my surgery, I was in SO much pain that I felt it necessary to call my surgeon, to discuss my uncontrolled pain. He changed the frequency of my dosage, from every 6 hours to every 4 hours. I had him repeat his instructions, and even clarified with him, that I was changing from 2 tablets 4/day to 2 tablets 6/day. Following his verbal instructions to a "T", I ran out right on schedule, late Sunday/early Monday. I called the surgeons office Monday morning to request a refill. Unfortunately, he was out of the office, in surgery the entire day. I had no other choice but go to the ER, and advised his nurse as such. At the ER, I received a prescription, for 4 tablets/day for 3 days. Today, my surgeons' office called back. They had my prescription from my surgeon ready to be picked up. My husband did so before 5 and dropped it off at THIS CVS by 6:30. I called about a half hour before they closed to find out exactly when the script could be picked up. I didn't think that it would be until tomorrow (Wednesday) or Thursday but figured I better make sure exactly which day it would be. I spoke with "Rhonda", who was of absolutely NO help except to advise JUST how many pills I have had thus far this month. Funny thing is, even AFTER my surgery, I am getting fewer tablets this month than in previous months. Simply because my surgeon is handling my pain management. Not my pain management handling my surgery.... First of all, it really isn't ANY of "Rhonda's" concern just how many tablets I have had prescribed this month. If I am not mistaken, it is ONLY the concern of my doctors, myself, and the pharmacist. For her to "spell out" EXACTLY how many tablets I have been prescribed this month is just plain condescending, rude, and completely unnecessary. As is her claim that she has NO way of knowing which day my prescription can be legally filled. Her claim that she has no way of knowing until she puts it into the system is a straight up lie. Okay. So exactly WHAT was stopping her from figuring it out? Or at the very least, advising on how many days the first prescription was supposed to last. I am a bit confused, as my doctor amended his original orders. I daresay that If she wasn't spending so much energy judging me, then she JUST might be able to do it! At the end of the day, if you want REALLY crappy customer service over a painfully LONG amount of time; only to pay prices MUCH higher than their competition; then by all means. THIS is the pharmacy for you. If you would like to be treated like a human being, get any sort of quick service, and receive your prescriptions at a reasonable price, then follow me to Walgreens. read more

I love this pharmacy. Every time I come which is often I get the best service. Today when I picked up my prescription Kalie was super awesome. Thanks CVS for hiring great employees that make my day. read more

I have held off writing a review on this pharmacy in hopes that everyone was just having a bad day a couple times, but this is by far one of the worsreplaces for customer service I have ever seen. The entire staff is rude and slow. my husbands prescripion and my Mothers was messed up again this month. Terrible service all the way around. read more