I was recently released from the hospital and needed a new med filled. The woman I spoke to was rude, short on patience and overall very unhelpful. I will never use CVS again! When I was in need of pharmaceutical help, all I got was Attitude! CVS will never get so much as a dime from me. I'm through! read more

rudest pharmacy associates. hours close at 8pm, in the drive thru at 7:40 with 2 cars in front of us. Got to window at 7:47 and associate closed the window and said that it closes at 7:45. No hours to support this anywhere in store or at drive thru. This is a second time these associates have closed up on us while at this location Other time shutting location for lunch at an unlisted time frame for their lunch break. The smirk on the associates face is the reason for the review. If your gonna close your drive thru earlier post it and don't be so rude about it. read more

Pharmacist is very rude and unprofessional. I went to pick up my prescription which is a controlled medicine and I was told it was $109. I asked him if I could use Good RX Gold where it would cost me $52 and he refused to. He told me that he had to use my insurance and he couldn't use a coupon. So I decided to leave and have Dr send it to the Benson location where they had been using a coupon they have and not my insurance since April when I started on the insurance I have which is CVS Aetna. I called the Benson location that evening to pick it up and they said I would have to pick it up in Erwin. I then call Erwin and ask them is it ready since I had already canceled it at Erwin and my Dr called it in. I speak with the Pharmacist again and ask the questions about the price and he still will not use a coupon and now he tells me my cost is now $119. He tells me that he has to legally use my insurance that is the way the government is regulating who is getting a controlled medication by insurance. Then he rudely hangs up on me. I was totally confused because I have been on this medication for a long time and I use to pay cash for it at another large grocery chain pharmacy with no problem. After I stated this he rudely humg up on me. I have always had to show my DL when I would get this medication and I believe that is how the government is regulating who is getting a controlled substance. I am definitely going to get all of my prescriptions sent back to them as soon as I can change this government CVS Aetna insurance I have. I would like to add that I was never able to get to speak with the pharmacist unless I left a detailed message and was told someone within the pharmacy will call you back within an hr. Also I need to say that this prescription was sent in by my Dr on the 19th amd I was told that it was backordered and they were not sure when it would be in. 7 days later I received a message that it was ready and how much it would cost. And that is when this all started. So now it has been about two weeks without medication and I am not going to pay whatever the Pharmacist wants to charge me. Another thing I would like to add is that when any of my Doctors ask me what pharmacy I use I always hear that you should go somewhere else that CVS is the worst pharmacy. Lastly I have learned that the Pharmacist is the one who can decide if they will use my Good RX Gold card or a coupon they may have. REALLY! read more

Either you are compliance, first class stupid, or just back wooded that sunlight never shines in the hills. I will stress the fact no sensible customer WILL wait for two hours that grows into two days for a pharmacy to fill a prescription. Just hope like he** you are not on the verge of your death bed. I was first told it would take four hours to fill one. Normally, I can be back on the ski slopes in the Mile High City of Colorado from RDU skiing in 3.5 hours from RDU. I dropped off a prescription to be filled at the CVS, Erwin, NC location on Saturday at 13:15 p.m. I was told it would be ready in four hours and gave my cell phone number for notification for the pick-up. It gets BETTER! I never received a notification and decided to go back at 17:40 p.m. for the pick-up. The technician said I would have to come back on Sunday because they were running short on staff. Okay, I gave them the benefit of doubt and decided to purchase the item over the counter. I returned Sunday and was told "YOU HAVE TO WAIT 15 MINUTES." Being the only one at the counter one would think why still wait from Saturday? The technician retrieves the item and takes it over to the pharmacy for release. Now this tells the real deal. He is dressed in a skin tight short sleeve short showing his belly button talking on the phone and COMPLETELY ignores her. He turns his back to her since I am a different race and makes her wait as he conducts his personal phone call about an issue with his wife. The conversation could be heard openly at the front desk for the public. So when you enter the CVS and see Pillsbury Doughboy in a short sleeve summer short exposing his belly button and rubbing his stomach expect to be disrespected, ignored, and be prepared to exit the door instead of waiting. Especially if the name says GRUIS, S. https://photos.app.goo.gl/94EfW278h9mALZwz6 read more

The best store ever employees were sooooooo nice and it was really clean I'm definitely coming back here this place is awesome

Very slow on filling prescriptions, opening late, and they won't answer the phone or they will pick up and put you back on hold.