They will NEVER see me again. There were about 6 homeless people standing in front of the door, felt so unsafe. The lady in pharmacy was so rude. She made me wait when no one was around. She never looked me in my face nor did she smile. I never heard anything back about the prescription I ordered in person. I ended up going to the CVS in the local Target to switch it over. They were so helpful, so nice and pleasant. I went back today and the Target CVS was super nice. read more

Get a new recording system!! Because you you call store hours, and the recording keep asking for RX number not good.

Closed the gate in my face for their "lunch break". Staff couldn't be bothered to take 30 seconds to grab my one prescription that was ready for pickup. As a major chain, I don't really understand why they can't staff enough people to avoid closing mid day. read more

the male pharmacist is just rude and sarcastic . I am just trying to ask a question pertaining to my meds I don't feel the need to be greeted with sarcasm. save the sarcasm for your friends and family not the customers. read more

Basically the shittiest customer service I have ever experienced at ANY pharmacy. About a year ago, they instituted a *new policy* to both shorten their pharmacy hours and also to close mid-day for lunch--without notifying anyone or even updating this on their CVS website. Hard to say how anyone with a normal day job will be able to pick up their prescriptions here! I stopped by this location today to pick to two new prescriptions and they were sure to announce every two minutes that "if you aren't up at the counter by our lunchtime, you will have to come back". Just the craziest lack of customer service I have seem in years. Also, if you have a drug company discount card, they are NOT willing to call the company's pharmacist line to clear up ANY registration or pricing details. Finally, my spouse also got a new prescription today and there was ABSOLUTELY NO consultation or guidance on this potentially harmful drug--because THEY WANTED TO GO ON THEIR LUNCH BREAK! Deplorable. Everyone here needs to be fired. read more

Few markets in East Point. This CVS is a lifesaver. I usually travel to Grant Park for food and this CVS provides a stop gap service. The pharmacy staff is always welcoming and professional when I pick up prescriptions. read more

This is a brand new store replacing the location at Washington and Stone Roads. I like the set up of the store and it is much larger. Dropped in here on a Sunday before church to get some candy and ran into customers scooping up Scott Paper Towels. That was indication there was a sale with coupons in store and manufacturer. Love the fact that they take both sets of coupons. Love a deal. Also love the coupon machine. You never know what might pop out. The employees were very friendly at this location as well. read more

Unbelievably inept and uncaring staff in the pharmacy of this location. I actually had already moved my prescriptions to Walgreens ( even though the location of this CVS is MUCH more convenient ) when I get a notice from my PREVIOUS insurance company that the pharmacy at this location billed them for a medication I had filled in April. Now my previous insurance wants reimbursed the $284.14 they paid CVS. Guess what ?!! CVS is SO sorry, but there's nothing they can do about it since it happened in April. Aka. We got out money and screw you ! Pitiful pitiful pitiful customer service and horribly inept staff ! read more

CVS Pharmacy - Drugstores Near Me - East Point, Georgia

Say what you want about the place , but they gone come thru every time. I pick up my meds here and I may even buy a few snacks or some essentials. Folks on here just doing their job and seems like since the pandemic began, customers want to give these folks a hard time. All I can say is keep your nasty attitudes at home. Nobody wants to come to work to be disrespected. 9 times out of 10 if an employee claps back, the customer more than likely started by feeling entitled. read more

Shame for a pharmacy not to offer a public restroom. I was in physical pain and couldn't get relief at the pharmacy.

This location is always full of homeless people in the parking lot. Also the people in the pharmacy are terribly slow. Not sure if they need more people or more training. Something please. 30 minute wait in the drive through for 3 cars. read more

Tyler in the pharmacy needs some coaching with customer service. 2 months ago my wife is having the worst pregnancy nausea and a migraine. After scrambling around town I finally get a prescription and am supposed to pick it up from cvs. Not knowing that the pharmacy had shorter hours that day, I walk into the pharmacy as the gate is being closed on my face. I ask Tyler if there is any way I can pay up front as I know the prescription has been filled. Tyler says sorry come back tomorrow. It's literally 1 minute past posted hours. I ask Tyler if there is any way I can pay up front at their cash registers or have it filled at a cvs that is 24/7. Tyler tells me he has no idea, it's not his problem, come back tomorrow, read the posted hours. Today I was looking in the aisles for some sleep aids for my wife and I see Tyler being very rude to an older man, who claims to have paid a month ago for something he never picked up, and that Tyler confirmed that he would keep the payment in the system. The man is old, he's talking all confused, but it's very clear to anyone with clear sense what he's communicating, but Tyler just sits there and becomes hostile and agitated, raising his voice at an elderly man that the man can't just get free medicine. The old man is totally calm but trying to communicate clearly, but Tyler just keeps making an easily manageable situation a confrontation. This guy has no sense of customer service, and no respect for the clientele. He has a smug, rude tone with every interaction I've seen him have with customers. read more

I was diagnosed with the flu Friday. My doctor sent my prescription to CVS in East Point on Main St. I was hesitant about letting her send it to that particular location because I have had negative experiences at this pharmacy. It's the closest pharmacy that was open when I left urgent care. Of course when I arrived they didn't have Tamiflu in. The pharmacy tech advised me to have my prescription transferred to another pharmacy. I called around until I found a pharmacy that had Tamiflu. However, CVS want answer the phone so that the pharmacist can confirm the transfer and fill the prescription. I've been calling the urgent care to see if they can just send the prescription to Walgreens and they aren't answering. I just have to sit here and suffer when there are meds that will help me feel better! I will absolutely never go to this CVS again. read more

I have been using a CVS in RI for 25 or so years. That store is well stocked, clean, have few things locked up? And I have always been treated with respect and friendliness. I cannot say the same about the CVS in East Point. Many of, but not all, the employees lack common curtesy. I am amazed at how rudely I was treated on two occasions, even had the phone hung up on me. The store seems dirty. Prescriptions take forever to fill. I don't think you can wait and have one filled. And finally, the shelves seem quite bear. I couldn't even find rubbing alcohol. Unfortunately, East Point seems to be lacking in general, if CVS would step it up, maybe others would follow. Kik Williams read more

The worst CVS pharmacy ever !!!! I went in there Monday to drop off a prescription and I'm back here on Friday and they have lost my prescription, this is ridiculous how is there a team of pharmacist that lose a prescription that is supposed to be dropped off. The wait time in the line is ridiculous and just wait there for nothing wasting my time is Robert guy said at the fact that American had told me that they lost my prescription that they're gonna call my doctor at the at the emergency department for a new prescription when I dropped off a paper prescription. Then they are positive that I did not drop off anything asked me when did I drop it off I dropped her off on Monday but still why is it not in your system who is not doing their job correctly they all need to be fight and get a new staff they are all incompetent at this point. DISGUSTING read more

I'm surprised at the low rating score of this CVS Pharmacy. Every time I visit, primarily for prescriptions, I have only been greeted with prompt, efficient and professionalism. This has to be one of the highest volume pharmacies in the Atlanta area. I'm more than satisfied with the friendly and professional staff, and high level of customer service they deliver each and every time I visit. read more

Terrible service at drive thru pharmacy. My mom had to wait 30 minutes behind a car because they were filing the ladies prescriptions as she sat there in line! My mom elderly and can't go inside. The store manager did nothing about it. read more

Is there a way to score this CVS lower than a one star. The pharmacy is the worst. They send you 800 emails and text until you pick up the prescription but make you get in two different lines for prescriptions called in by the doctor to use Good Rx for cheaper price. I was already thinking about changing drugstores and now I am moving all my drugs. The parking lot has homeless beggars and the store is nasty. Done just done with this location read more

I have visited The location on Main St in East Point countless times as I live in the neighborhood. Unfortunately I will not return. The elderly Caucasian cashier is unbelievably rude each time we interact. She finds any excuse to not accept my coupons. I was there today and she refused to accept my coupon claiming the item was already discounted. I left the store and went to the location in the West End and they accepted my coupon without a hassle. I returned to the store and notified the manager. He apologized but I felt like he blew me off. Very disappointing. read more

Usually, people at this CVS are very nice, but today, July 25, 2022, at 10 a.m., I tried to refill a prescription over the phone, and the person was extremely rude. Apparently, the prescription was not due to be refilled until July 30, but I had no medication left. I was trying to ask how much the cash price would be for enough pills to last until the 30th, and this person quoted me $190. I said that this price seemed a little steep for so few pills, and the person replied sarcastically, "Oh, okay, so I hear you're asking for enough to last you until the 30th, even though you didn't SPECIFICALLY say that." I replied that that was what I was asking. She then quoted a lower price, and HUNG UP ON ME without another word! Wow, CVS, maybe invest in some customer service training! read more

Can I give this CVS PHARMACY location a NEGATIVE star? They don't deserve One star. I read all previous reviews of the location and saw how horrible an experience others had (clear warning) but YET I decided to give them a try. Why? Why? I'm still smacking myself. Firstly, I dropped off prescriptions for 3 different people around 9:30/10AM this morning and checked back around 3pm to be told "It's not ready"....okay, I can come back. I'm a health care provider and I get it that things happen. I received a text that prescription is ready and I returned an hour later at 4pm only to find out just 1 prescription is ready and at this point, I'm told "come back and we will have the rest of your prescription ready for you". Ooookay, come back when??? "Maybe in the next 10 minutes". Alright so I went and got my hair done and called around 8pm for the representative to say, "It's not ready but we'll work on it now and by the time you get here it will be"... WHAT ARE THEY DOING AT THIS LOCATION???? Now, I'm getting a little agitated. I then said, "well I'm coming to pick up my prescriptions to have them filled somewhere else" and the representative says, "It's up to you!" WOW!!!! Really! Poorest of customer service. Needless to say, my daughter went without her medication and I will transfer my entire household and all of my family members out of CVS to where we don't have to suffer pain as my young daughter who didn't get her meds because of these idiots they hired at this location. I've filed a complaint! read more

By far the WORST experience I have ever had at a CVS pharmacy. I've been using various CVS pharmacy locations for years and have never had an experience like today. As a college student, my mother usually sends me with a picture of her credit card to pay for prescriptions, seeing as how they are expensive and the CVS in Milledgeville never had any issues accepting that form of payment. I come here and all they tell me is "we can't take that". I ask why. No explanation, just "we won't do that." So here I am trying to get my flu medicine and they refuse to provide me with any type of alternative or fix to the problem, just "no" and "we can't do it" which makes no sense to me seeing as how my mom pays like this ALL THE TIME. The gist of the matter is, the women and men behind the counter at this location have no cares about you or the oath they took to help people. Stay away and go to Walgreens, which is what me and my family will be doing from now on. read more

I have been trying to reach the pharmacy for 5 days no one ever answered the phone I need my prenatal medication this is ridiculous this store is horrible I dont have a car im on the bus so I can't just go up to the store if I dont know if my medication is ready or the price read more

Most disgusting bathroom I've ever used. Stuff splattered on the walls, filthy floors, splattered toilet and the smell was indescribable.

Nice new store, just ran in to get a prescription. But, the pharmacist was anything but friendly though, no eye contact, no smile, nothing resembling pleasant. Never let me know that my prescription would be the generic brand, which I didn't want, and the scrip did not call for generic as okay. I want to have a good rapport/trust in my pharmacist, so customer service is an important step to getting there. I have great insurance, so I would have easily gone somewhere else had I known. Which I will do going forward, because as a new customer I was really disappointed in my experience and won't be going back. read more