This review may be lengthy, but will be worth the read. I'm a registered ER nurse of 21yrs. I…read morehave traveled and have worked at some of the best facilities in the nation. I've meet and worked with all doctors from pediatrics to geriatrics, ortho, plastic ect, you name it, I've seen it.
I'm visiting my family in PC traveling from California when I broke a tooth, and my pain was a 9/10. A dentist referred me to an oral surgeon and prescribed me Tylenol and ibuprofen. Here's where nursing comes into play. Tylenol is weight based and maxed out at 20mg per Kg. And Ibuprofen is maxed at 10mg per Kg. I weigh 275 lbs.
So I'm 125kg. My dose of Tylenol is 2,500mg and Ibuprofen is 1,250mg, but here's the problem. Maximum on Tylenol is only 1,000mg per dose which is only 40%, so I'm under dosed by 60%, I max out with Ibuprofen at 800mg per dose which is 65% and 35% under dosing. How is this supposed to help? They would NOT prescribe me any thing stronger and I was in horrible pain. I called the oral surgeon and they were booking into late July and August, but this was an emergency and the surgeon's office didn't care at all to try to fit me in asap. I called the dentist back to get help finding another surgeon and they told me to just call around and offered no help whatsoever. I sought out another dentist with the exact same results, no pain control, only under dosing and a referral, with no follow up help.
Enter Dr. Ortiz: I called their office, explained my situation (this was Tuesday). he receptionist was so nice, as she is looking to book an appointment a girl in the background said that some had cancelled for Wednesday, which I don't think most places would have done that, they would have just book me with the next opening. So I went the next day, and met "the man" Dr. Ortiz. When I first saw him as I arrived in the office he was was escorting a patient out with a nurse so he could hold the door for him. What a gentleman...... When I met him I was even more impressed, he said I was his brothers age and thought of me as his brother. Folks, this is an amazing man. He went through about 5 different options that he had for me. He explained all options along with the pros and cons. He prescribed me pain meds on that visit which was actually appropriate for my weight and pain level, and he gave me his cell number to call at anytime 24/7 if I had any problems. We decided on a procedure but the next big question was how long before he could do this? Ladies and gentlemen, the was on a Wednesday, I was out of the office the next day by 9:30 am, procedure complete, done, no more pain!!!!! His staff before during and after my procedure were top notch, nothing but professional, I was incredibly impressed which isn't often. I received a call later that day by the nurse who had genuine concern and care about me, and then a text from Dr Ortiz himself following up.
This is the best medical experience I've ever encountered in my life. Dr. Ortiz and his entire staff deserve a standing ovation for the job they do individually that makes the whole office sparkle with enthusiasm and professionalism.. God bless you
Dustin B.
