Customer service was absolutely terrible. I have purchased many photo orders from this cvs and I have never had an issue. I placed a decent size order last week and picked it up. When I opened the items upon returning home every item had an issue. The photos were not lined up with the magnet backing, the poster was creased, and the last product was not lined up. The photo was handing over the edge of the mount. I called and a very kind woman told me to bring the items in and they would reprint them. I went into CVS to have them reprinted and the young man at the counter needed assistance and then the woman that was helping him needed help (no problem, I'm patient when people are learning). The woman that came up to help, possibly a manager, stated there was nothing wrong and she put the order together herself. I showed her the problem and she said they were good enough. I stated they were gifts and I didn't feel comfortable paying for something that wasn't put together correctly. She became very rude. I asked her not to give me attitude and she became even more rude and raised her voice to me. I ended up just getting a refund and will have to get my items printed elsewhere. The woman was waiting in the parking lot and made several comments. I truly hope she was having a bad day and doesn't treat other customers the same way. She should not be working with people. I wish I could give this place negative reviews or review one employee because the others were very kind and helpful. Sadly, I will be going out of my way to avoid this cvs. read more

CVS Pharmacy - One of the messed up magnets. - Drugstores Near Me - Carbondale, Pennsylvania

For emergencies its a useless place to shop, its too expensive and has shit employees

Unfortunately I don't believe things will ever change here. Waited and waited at the drive in to pickup prescription, no one ever came so I drove away. Waited inside a long while before someone actually came to the counter. Customer service is horrible. read more

I was told my prescription would be ready in 2 hours.I could not wait that long so I said I would be back the following afternoon. I stopped by at 1:00pm the following day. The girl at the drive up window said It wasn't ready yet and said I could pick it up in a half hour. I came by EXACTLY 1 half hour later and the pharmacy was closed. I waited yet another half hour for it to open. I complained that I was told to pick up my prescription at what was now 1:30 pm. The girl that was at the window was called over and asked what she said. She said she definitely said to come back at 2:00 and then insinuated that I was lying. The girl waiting on me said she believed her coworker. She acted rudely when I raised my voice in protest. Is this the way CVS treats their senior citizens? My dash cam picked up the conversation. It proves me right. After many years I have switched to another pharmacy. This one I clean. read more

I moved back to the area after being gone for 10 years. I always loved CVS and now? The Carbondale store pharmacy is awful!! I don't usually take my frustrations out on staff as they are doing their job but I swear you have to have a degree in *itch to work here. I have never been treated so badly in my life! they treated me like scum. I can't believe the pharmacist allows them to treat people that way but wait! what pharmacist? I've never seen one speak to a customer. I will be transferring every prescription I have to Rite Aid. no one deserves to be treated like scum for an accident your insurance company made! also if I stop the med I need, I can have seizures, the tech said well I'm sorry BUT you don't have the right card. well help me get it!! get off your behind and do your job. read more

This store used to be in a different area of this strip mall but moved to the far end of the mall for a larger place. The aisles are wide and the signage is excellent. It's really a typical CVS outlet with things pretty much laid out as many others. Prices can vary wildly with competitors, so it's best to read the circulars before you shop. read more

CVS Pharmacy - Drugstores Near Me - Carbondale, Pennsylvania

They are not very cordial. Lack a good bedside manner. Went to get a booster shot. But could not get it bc we were not informed of certain things read more

Don't recommend this pharmacy. Rude, disrespectful. Take forever. They need to train their employees better.

Being I lost my job as a pharmacy tech, underwent a total knee replacement revision and am not able to drive yet, had to get a new insurance and call to get everything changed being this cvs is close to home and delivers, talk about rude customer service and making a patient feel like an a$$ and like they're dumb and looked down upon. Working in a pharmacy for almost 7 yrs we NEVER LOOKED DOWN ON ANYONE that came into the pharmacy nor judged them for any reason. NO pharmacy should do that to their patients. If it happens again I will find another pharmacy to give my business to read more

I just had an encounter with the Drug Dept at the Carbondale CVS. She was very snotty and condescending and talked over me, then she accused me of yelling at her and threatened to hang up. I worked in CS for 30 years and I was taught the customer is always right this kind of treatment would never happen, where I worked. This employee is not a good representative of your Co and will drive customers away, and with the Covid-19 problem you stand to loose customers, one will be me, I will no longer get my prescriptions thru your store, I will deal with the online pharmacy, nor will I frequent your store. This is not the first time I've been unhappy with the service there. Barbara Stackhouse read more

1 out of the 6 Pharmacy workers had a mask on... a few had them on as chin diapers not over their mouth or nose. Super disturbing for people who give shots, and handle medicine for the elderly and immunocompromised. Downright dangerous. read more

Absolutely hate having to use this CVS, the staff is never helpful at all...needed to get a script filled for my daughter, gave it to me in the regular bottle that was provided by the drug manufacturer, and provided a syringe to get it out! The bottle was only half full, the amount I was apparently supposed to get, but how on earth is it convenient to use a syringe to get it out of that type of bottle??!! Needless to say called my regular CVS pharmacy that has an amazing pharmacist and staff and they are giving the normal bottle with the stopper!! So unfortunate the staff in the Carbondale store is so lazy.... read more

The pharmacy staff are among the rudest people I have ever met. Every single one of them has a horrible attitude, and I switched pharmacies for that reason alone. I needed to go there instead of my normal pharmacy because mine had my medication on backorder. The lady I spoke to on the phone had a wicked attitude, so wicked that I almost hung up the phone and called a customer complaint line. I will never recommend this pharmacy to ANYONE. It's a shame that people has to be so rude and nasty, I think it's time for all of them to find other jobs if they're going to act that way. read more

I went to pick up my prescription with my new insurance card. Well the card didn't work they made me feel like I was trying to pull a fast one over on them. They never told me that the card did not go through they brought my prescriptions to the counter as if everything was OK until they told me the price which I asked with the insurance that's when they had to say the card didn't go through. They were going to let me pay over $100 for my prescriptions if I Didn't ask with the insurance card? Then the pharmacist seemed annoyed when asked to find out what the issue was she gave me a Number that I had to call for a case manager never heard of such a thing. So when I got home I called the insurance company and explain what the pharmacist said they were appalled that I was told I needed a case manager they Didn't even know what The pharmacist was talking about. To say the least I left the drugstore without my prescriptions. Not a happy customer after many many years which CVS the people they have at the pharmacy in Carbondale pa.. are uncompassionate non-caring and not happy employees. They seem to have a very bad attitude and look down on the customers I will be transferring my prescriptions very soon to a nearby pharmacy.. Marlene K. read more

I have been a customer of CVS for years but for the last couple months things have been going down hill for you guys service sucks the wait is to long and when you bring your medication to get filled they alway's say let me see if we have it your a frigging drug store you should have it .The other day took the cake my wife and I went in to ask for a price on a medication because she has new insurance and the manager in the pharmacy MR TOM J MICKNICK gave my wife a problem so I am going to take my business else where. Mr Frank Gullone read more