I read some of the reviews for siding and windows and must say my experience with Empire has been…read morenothing but positive-from the initial sales meeting to final install. I was asked if there would be a significant other attending sales pitch meeting and I politely indicated I'm a single mom and will make the final decision myself. Yet, I understood the reason behind the inquiry and had no problems with it. The sales guy was straight to the point didn't really try to sell me the product just provided information regarding the product and answered questions I had accordingly. Which I was grateful for! He let me know that there would be about an 8-week fabrication Lead time which I was fine with. The windows did end up ready for installation within that time frame. Empire graciously set the installation date according to my schedule. And I can't rave enough about the three person team who came out and completed the install. Dave and his crew were on time, addressed my concern about placing down floor protection- which they had already anticipated. They were knowledgeable with the product and how to install the windows and the back patio door. Hard consistent workers, there was no downtime during the install. the framework after the bay window was removed was done very professionally and looks amazing. They answered my questions professionally and didn't make me feel stupid for asking very simple questions at times. I cant say enough about this crew, I hope they see this review and see how appreciative this single mom is. They cut no corners and provided exceptional install service that gives this mom a peace of mind! Plus they graciously accepted to take a photo in front of my new front windows!! Thanks Empire for the new windows and patio door!

Had windows replaced in 2020. Would never buy again from them. One window is fogged up and was told…read moreI had to pick the window up which would be a 50 minute drive. Numerous window coil springs/balances break everytime I try to tilt them out to clean the windows. The part that breaks is cheaply made. And You have to silicone the frames so they open smoothly.

Quick professional and quality work from local family business! Had them replace large single hung…read morewindows and glass block. They answered all of our questions, were clear about pricing, and were prompt to send out Mike who was super helpful and patient when we had an issue/question a few months later. Highly recommend!

Thanks to the crew at Supreme. You came to our rescue in an emergency and really helped us out…read more Thank you again

We had a football go into a front window and break 1 of the double panes. Our experience with…read moreLakewood Glass was fantastic. Service, quality, communication and price.

Lakeland came out and provided a free estimate. (much less than their local competitors) Very…read moreknowledgeable and very professional. Job completed on schedule without any issues. Installer was polite, professional, careful, and efficient. He did an awesome job!

approximately 25-30 years ago Euclid Glass installed custom mirrored panels in my residence....back…read morethen their service, value and quality were spot on. We decided that in our current home we needed 2 large mirrored panels installed. The only company we contacted was Euclid Glass. Although they have grown considerable...they still handled my project with the same service, quality and value!!!! Thank You Crew!!!

Great Company that pays attention to detail. They can handle any project, large or small. Their…read moretechs take pride in their work!

AMAZING! If I could give more than five stars I would. I've never been more satisfied with a…read morecompany from start to finish than I am with Windows Universe. Eli did a fantastic job, not only teaching me about the options I had but making me feel comfortable that the decision I made was entirely my own. Absolutely no high pressured sales or gimmicks, just straightforward pricing and honest information. *Chefs kiss!* Once I committed, WU literally sent me an email every single week keeping me posted about the status of my windows as they were manufactured. Even after the windows were made, I still received a weekly email until they were ready to schedule us. The installers, Lou, Jon, and Calvin, were nothing short of professional and kind people. Not only did they do a fantastic job of removing the old windows and installing the new ones, but they cleaned up absolutely every speck of dirt that accumulated from the install. My home was even cleaner than when they arrived!! I absolutely love my new windows and loved the entire process. I cannot recommend them enough!! 10 out of 10!

Excellent professional replacement window company. Great experience with no pressure sales in the…read morebeginning to the actual installation! The install team worked hard and efficiently and cleaned up afterward! The installers are not subleased employees and company employees. Our installers Lou, Mike, Benny and Donovan are top notch installers! We love our new windows! We especially love the window security factor that the windows have on them to prevent theft. We will be using this company in a few weeks for our front door and sliding glass door! **Update to this last post** 8/21 we had our front door and sliding glass door replaced and the team that was sent out Calvin, Zack, Drew and Will also did a great job! Very professional and found some water damage to the floor near the old sliding door. They replaced the floor at no extra charge! love our new front door and sliding glass door! I highly recommend window universe!

Bruce Buchanan master glass artisan recommends this place for making replacement glass for our…read moreBiedermeier side table.

They came out and we're unable to install the glass due to a rotten sill, worked with me , and came…read moreback a second time to install the glass great service, very professional and a great price.

Bob from Hudson Glass did such a great job installing a glass wall in the master shower. He…read morediscussed how it would be done and then listened to my feedback. The guys worked "clean", efficiently and professionally. Thanks Bob!

You will find it on Old Rt8 south of 82, about a mile out of Northfield, Ohio. We needed…read morereplacement storm inserts for Pella windows in our home built in the 1970s. The window cleaners broke the glass, trying to remove them to clean the inside. Ace hardware passed on trying to repair due to the type of glue and used in construction. Ordering replacements would cost over $700/Each. Hudson restored three windows for under $400.00!!! They fit perfectly.

I followed the instructions to text pictures of the damage to my siding, I forgot to provide my…read moreaddress on accident and the owner had me call him. He was extremely rude over the phone. He provided me a quote, which I wasn't sure if it was just for him to come out and give a quote or for the actual repairs and his reaction to that was extremely unpleasant, he told me that he would charge me double to come out twice and then told me to hang up the phone when I apologized if I had offended him in any way. Will definitely just take my business elsewhere, the customer service experience was just so poor. This is the first home I've ever owned, and the first time I've experienced damage to the exterior of my home - I was really hoping for a different experience and someone a bit more understanding.

I talked with Mike and explained our problem about a hole in the siding from a rock hitting it. He…read morewas able to come out after the holiday and got everything fixed like nothing had happened! My customer was happy it got fixed so fast. I appreciate Mike coming out for this small repair and taking his time to talk with my customer and explain how he was going to fix it. I highly recommend Mike and his company! Tom L.