Spoke to the women at the desk and made a good game plan for my hair ( going from brown to blonde ) half hour later when it was turn to go a guy called me up and was so rude! Did not understand what I wanted to do and would not listen to the women who I probably spoke to.. he started given me attitude, so I walked it and we never go back there agian read more

Rosie is amazing. She takes her time and always makes sure that I am totally satisfied before leaving her chair!!

Employees do not know what they are doing. Too old school for newer styles. Was highly insulted by the "hair stylist" if you really want to go there, just ask for Danielle because I'm pretty sure she is the only one who really knows that she is doing. As far as the others, opt out. read more

Good Afternoon I am not the type of person to complain or even waste my time, my type of thinking is not everything goes right and everyone has bad days. However, after the visit I endorsed at your Eastbrook mall location in Mansfield CT I feel so disappointed, disrespected and will not be returning. And this is a place where both my husband, I and 4 kids her hair cut a good amount. I walked in for a kids cut this morning at about 9:30, on 2 hairdresser's were on and each had a client not one person was waiting g. I signed in was told 20 mins or less, by a younger hairdresser. No problem, I'll walk the mall and grab any last minute back to school items for the kids. Did just that. Returned back about 20 minutes later, to an older hairdresser ( Sherry ) firmly asking if I signed in. I nicely told her yup, all set about 20 mins ago and was told a short wait of 20 mins as we were sitting down with no problem to wait longer if needed. Her response was " well I'm only human and I'm dealing with people you will have to wait".. At first I thought I was hearing things, I said excuse me? And she rebeat the same thing. At this point I was very taken back, and I'm not one for confrontation at all. If I didnt have my toddler son, who I even wasnt going to make finding another salon before morning nap I would of left right there on the spot with the amount of disrespect I was given from Sherry unproved ! At this point there is still not line or anyone else wait. The younger hairdresser was finishing up so I hope she would just take my son for his cut. That didn't happen. Sherry, finish the client she was with and cleaned up. Now I'm biting my tongue, saying to myself just be the bigger person and forget about it. Sherry , called my son to her chair. Cut his hair quickly with no issue. As I'm paying her, she goes " for my tip will you being doing cash or adding it on your card? " I looked right at her and said, thank you for cutting my son's hair, however due to your rudeness from the moment I walked in and your unnecessary comments I will absolutely not be tipping you. ( keep in mind this is the first time I have never not tip anyone, but she was just wrong) she replied why, I'm confused?!. I very respectful told her behavior toward me as I walked in was uncalled for and her comments were very disrespectful. Sherry followed with all I said was have a seat we will be right with you". At thing point I knew the type of person I was dealing with, I nicely replied "no you didnt and you know what you said. Thank you for cutting my son's hair, your name is Sherry correct ? ( knowing that I would be calling the manager ASAP) paid for only cut and walked out. My famil and I will not be returning to your company and I feel so awful to be treated like this, I am a kind and nice person. Salon was called manger not in today, I will be calli g back tomorrow and posting this same review on Google and your Facebook. Thank you for your time read more

Terrible experience!! I brought in my 6 yr old daughter to get a hair cut and asked the woman to cut a little bit more just when she had started but said "NO" because she had already parted her hair and couldn't start again. Worst experience ever. She's the blonde older woman. NEVER GO TO HER!! Terribly rood and opinionated read more

CHRISTOPHER IS AMAZING. He fixed me and my sisters hair after coming back from cost cutters. He did exactly what i asked and made my hair perfect. He listens and is so nice. Definitely going back to him!!! read more

Normally I really like this place, but I went there recently and was extremely insulted by one of the employees. I don't think I will go there again. read more

Probably the worst experience I have ever had! I went there for a simple hair style for my daughter and I for her 5th birthday. I could tell immediately that the woman who took her did not want to be bothered with either of us. She was very rude to my daughter actually hitting her in the head when she was waving her hands around. She never even apologized! I asked her to do a simple french braid on my daughter and she said "Im terrible at that actually". She demanded my daughter out of the chair and another woman took her. I sat in the chair and she said "lets go wash your hair", and I said "no thank you,ive already washed it and Id just like to style it" She began to argue with me and I just said I really dont want to wash it again. I have ethnic hair and I know exactly what works for me and what does not. Then I told her Id like her to blow out my hair straight and before I could even finish she said "NO! WHY WOULD I DO THAT?!" I kept trying to explain Ive done this a million times and it could be done, she continued to argue with me! I had just had enough of this horrible woman, who never even introduced herself, so I warned her that I was about to walk out, she continued to argue so I got out of the chair and got my daughter out of the other chair and walked out. I threw some money down for the other woman because she was nice and did not deserve to lose out. I went to another salon and they did exactly what I asked in no time at all and could not understand why this woman argued with me over it. read more