I have been a patient at this facility for about a year now. I can't speak highly enough about the…read morestaff, Ally, Shani Gauvin, Betty Yu, Michelle. I have been in some form of therapy for 15 years and the level of care, I receive here is truly unmatched. Not just psychiatric care but the staff ACTUALLY cares. My short time that I have been fortunate enough to be a patient here has been absolutely life changing. I will under no circumstance go elsewhere for treatment. I don't dread seeing my doctor here, the staff is incredibly warm and welcoming. I have recommended this facility to several people I know and will continue to do so. Thank you guys for all you do!!!!!!

From the owner: Providing Comprehensive Behavioral Health and Substance Abuse Servicesread more

I have been going to Island Counseling for almost 7 years now and have never had a bad experience…read more What I read in these reviews sounds like a few people's rare bad experiences, but it is definitely not what I've witnessed or experienced there. The receptionists do seem pretty busy and always doing something, but I think they have a lot to stay on top of and are trying their best. I've seen some pretty interesting people in the office and the receptionists are always very kind and patient with these people. Moreover, I've recently been having issues with post-partum and have had to go in more often. If I can't wait till my next appointment and need to come in sooner, the receptionist takes my name down and calls me as soon as there is a cancellation - this is normally a matter of a day. I've never had that efficient of service in any other doctor's office. A few people commented that they think the staff just hands out pills and sends you on your way, which is a little misleading. There are some staff members who specifically deal in just medication management - not therapy. In fact, most psychiatrists are not therapists. Yes, they listen to see what is going on, but their role is not to counsel you like a therapist would. However, I have found this staff to go above and beyond when need be. II have been seeing Pat Senior since I began and for years I really only needed medication management; what I was doing worked, and we only needed to check in every few months to make sure it was still working. This could easily be done in a 15 minute appointment. However, since having my baby nine months ago, I have struggled a lot to get back on course. Pat meets with me every other week and goes far beyond just throwing pills at me. Yes, she tries to adjust my medication to find something that will work but that's what her job is. Even though her role is not to be a talk therapist, she still listens to me and gives me other ways to handle my issues without resorting to medicine. In terms of advertisements in a doctor's office, this office has no more ads than any other modern medical office. They all have signs and brochures for different products. They don't push any of these products on you; the information is just there for the taking. I'm also not sure what happened with the person who couldn't find seating. They give you papers or the tablet to fill out and you can sit on their numerous couches or chairs in the waiting room. I really think this is an excellent place to receive help. If you call and there is a wait to get in, it's because there are so many people who want to work with this staff.

Island Counseling is the Worst place EVER ! They double and triple book people for same doctor…read morestarting at 9am, then the doctor ( Tobacco ) will stroll in at 11am if you are lucky ! So at this point for an 11am appointment you already have 6 to 9 people waiting in front of you. Those people have been waiting for hours for a doctor that isn't even in the office hahaha. Needless to say you are stuck in that hell for hours !! You take time from work to go to a doctor's appointment and you return to work 4 hours later if ya lucky! This place does not give two flying F***** about you or your time! To make matters worse, once you are called ( hours later ) Tobacco will do one of two things, if he is really backed up ( usually always ) he will call you and a few other off to the side and say, I sent ya meds to the pharmacy-make ya next apt bub-bye... Or he will take you in his office and talk politics with you. With NO regard for the others waiting out in the waiting room for hours and sit there to tell you how much he loves the president for a good 30 to 45 min!!!Nothing about you, all about politics! Never in my years have I seen such a blatant disregard for people that need proper counseling and their time! Stay far away from this place, BAD BUSINESS !!!

This is horrible service. My daughter has tried multiple times to request a refill and NO ONE has…read morereturned her call. I decided to intervene only to find out that they didn't even have a record of this specific medication in her records! She's been seeing this person for years?? This medication is incredibly important and she cannot get a refill and it's next to impossible to get anyone on the phone. Where is her doctor? Did he drop off the face of the earth?? To say I am frustrated is beyond how I'm feeling right now.

Agonizing phone customer service, and I'm suspect if this is even a legitimate practice. Besides…read moretrying to sort through the heavy Indian accent and the fast-paced relentless speech, they have yet to answer any questions, they've gotten my information incorrect, they talk over me when I'm trying to ask for specifics. This is the most frustrating and horrific telephone service. I don't even know if they have scheduled my appointment or not. My patience is shot. I have been understanding of the language barrier I have asked them to slowly repeat things, I have tried to explain to them my questions. This doesn't help the process of getting psychiatric help at all. And now I'm afraid that I'm going to have to try to find a different business to get help from.

Kimberly has changed my life! I'm so glad I was recommended by a friend to go to her practice. She…read morewas kind, patient, and genuinely cares!! You can tell that she has a true passion for her work. I always look forward to my next appointment!!

From the owner: Kimberley Arcara is a Psychiatric Nurse Practitioner specializing in the treatment of…read moredepression, anxiety, PTSD, and other psychiatric illnesses.

Vision will not honor the discount program they are listed for. Suck you in to order glasses but…read morethen informs they don't honor the discount program

I received a mystery bill of $426.17 for services performed at St. Vincent's hospital by a Reliant…read moredoctor. there was literally nothing explaining what this payment was for. It indicated that it was for a surgical procedure. But I never had surgery. If this procedure were performed at my local Reliant office, I would not have a $250.00 co-pay. AND THIS WAS NEVER EXPLAINED TO ME BEFORE THE VISIT. Otherwise, the visit would have been covered by my insurance. Or at least be much less than the $426 I was billed. I called to get more information and to ask for assistance as with winter being here, $426 could purchase nearly 100 gallons of heating oil. No such luck. I was forced into maxing out my card in order to pay $375 of the $426 I owed. Even though this means that I won't be able to adequately heat my home this season. They happily took what I have left in my account leaving $2.77 and offered nothing but to extend the payment period. If I don't have the money now, I won't have it later either. Now I need to call my oil supplier and have them stop automatic delivery as I have no way to pay for it. I think it ironic that a hospital named after a Christian saint is more interested in bill collection than those who must choose between a life necessity and keeping bill collectors at bay. I wonder if the hospital would allow me to sleep in their atrium.

This guy was literally the rudest most condescending person I've ever spoken to. I asked if they…read morehad openings for psychiatry and his response was "that depends on what your issue is, if you can pay and how we work together." I was horrified by this interaction. Does he not realize the difficulty it takes for someone to call about psychiatry or therapy? Being rude in the first 15 seconds of the phone call is certainly not helpful. If I could give zero stars I would. Clearly I will not be going there.

This place is nothing but a scam they are extremely rude and do not care about their patients. It…read moreis all about getting you stuck taking a daily medication that doesn't help so the can have financial gain.this place is a complete waste of ti.e and effort

Extremely negligent and careless staff and doctors , I scheduled an appointment and s spent all the…read moretime getting there and hour doing it all, and find out that the appointment was actually over the phone the whole time. no one told me and it was not an email and it was not anywhere and it was not in messages either , documenting things they are horrible at besides documenting a bunch of mental illnesses they love to do that . Waste my whole time . Ask $1,500 questions before you hang up the phone because then you'll be sure that everything is all set set and you won't have to completely waste your time maybe, all they care about is money and they just act like a good doctor like many psych doctors what a big b******* game.