if I could give zero stars, I absolutely would. This company is an absolute joke and is not capable of providing services which they claim to be able to provide. Our kitchen countertops, backsplash & bathroom countertops are complete hack jobs and unfortunately, we are going to end up completely replacing everything that we just paid to have put in. There were red flags from the beginning. We paid the company over $10,000 for depott which they cashed however they never purchased the slabs that we picked out. They tried to blame it on MSI for selling the slabs however after I personally spoke with them it was made clear that they have a very bad reputation with this sort of thing and actually never purchased them! In result, We were supposed to have our install on Monday, they call us the Friday before telling us that we are going to have to select new countertops-- they tried to make me select something different over emailed pictures!!!! I ended up going to picked some thing that was in stock, about $3,000 more than our original budget but wanted to keep our same timeline. The slab Company shipped them immediately. I get a call Monday of them rescheduling to the next week. Then get called in the next week to "Approve the cuts", get there for them to pretty much just deliver bad news that they in fact did not calculate things correctly and we needed four slabs to do the job correctly, not three! At this point, I was defeated and just told them to do what they needed to do to get the job done, they proceeded. I get rescheduled again to the next week for install. Finally, they start installing them, I gave the workers their space while they were installing, but watching them pretty closely. They leave That day and I realize that they broke a whole corner off of one of my countertops and attempted to glue it back together. It looked absolutely horrible. Nothing was ever said to me, so I am immediately called the company. if that wasn't bad enough of the seems that they have done are absolutely horrible. They have either completely overfilled to where I have epoxy all over my countertop. There is literally a physical line where the two pieces go together. Whoever is doing their fabrication cutting is also doing an absolute hack job. I voiced my concerns to the company and their excuse. Was they not familiar with working with this type of stone. I would never ever ever recommend this company to anybody. I cannot believe that we followed through with using them when the red flags were there at the beginning-- it's just simply because we were in a time crunch. We will, unfortunately also be taking legal action to see that we are able to get at least some type of compensation since we will be ripping these all out. WE WERE OFFERED NOTHING BACK & THEY HAD THE AUDACITY TO REQUEST 800 MORE DOLLARS FOR THE BRACKETS THAT THEY USED ON OUR ISLAND!!! read more

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We were scheduled for the 27th but they managed to get it done a little earlier which was very appreciative. Customer service is excellent and the staff is professional and communicates well. If I had remembered that they also do kitchen design and cabinets I would have made it a one stop shop. read more

Custom Stone Products - Cabinetry Near Me - Terre Haute, Indiana

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We needed a total kitchen makeover. Custom Stone spent hours with me in my decision making process. I don't make fast decisions and they were very patient with me. I selected white cabinets, a light quartz countertop with a silver shimmer in it and a beige tile. It is stunning. The countertop is perfect. The tile was beautifully laid. I'm so happy with it. The quality of their products and their customer service were awesome. Debbie read more

We've had Custom Stone do all our countertops in our house. They are professional installers. They come out and measure, gave us a variety of items to choose from and came out exactly as scheduled. The countertops are beautiful and we couldn't be happier. We would highly recommend this company. read more

Installers and installation: perfection. Owner and support provided: "if you can't say anything nice, don't say anything at all"

Custom Stone just installed our new granite in our kitchen and our half bath. We could not be happier with the quality of the stone or the professionalism of our installer! Even though we were difficult customers in making our selection, never did they show any frustration with us. We will see them again for our next update to our home. read more

When customer service catches up to the excellent level of the installation crew, this will be an unstoppable business. Until then, customer service has a lot of areas of opportunity including responding to the customer in a timely fashion, keeping promises and meeting deadlines. My countertops are gorgeous but it was a bumpy ride getting there. read more

We can't say enough about how we are pleased with the service, quality and installation of our granite countertops. We recommend Custom stone to anyone. read more

I went to Custom Stone Products when I was renovating my kitchen. They had a nice selection of granite and cabinets. The owner and employees were helpful and professional. I am very pleased with the end result. read more

Originally went to CSP only to purchase granite countertops for our kitchen remodel as we had planned on purchasing cabinets elsewhere. Salesperson asked for the opportunity to give us a quote on what she said was better quality cabinets at a comparable price. Her quote beat our price and she assured us the semi-custom Diamond brand cabinets by MasterBrand Cabinets in Jasper, IN, were nothing less-than-the-best. Once the down payment was made and cabinets were ordered, the good customer service quickly disappeared. CSP's customer service is horrible, at best. Please do your research before ever purchasing Diamond brand cabinets from MasterBrand Cabinets in Jasper, IN. We completed the the customer satisfaction survey/review they sent to us. I have no idea where to find it online, but I suppose they aren't going to post it. I wouldn't blame them. The cabinets arrived damaged. Aside from the damage, the finish was deplorable. The quality, well...the cheapest cabinets from any big box store would surpass the quality of these cheap, flimsy cabinets. We have never regretted a purchase this much in our lives. Trying to work with CSP to get the problems corrected was a pure, total nightmare. We were not the least bit satisfied with the outcome, but realized we were fighting a losing battle and that cutting our ties and chalking the losses up to a costly, stressful lesson learned was all we could do. I invite anyone to contact us prior to using this business or purchasing cabinets from this manufacturer. The pictures don't do justice to showing the terrible quality and the enormous amount of trouble we had. read more

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This company has very poor customer service. When calling they put customers on hold forever! They added a stainless steel sink to my contract without my knowledge. They took longer for the countertops to arrive than promised. When asking questions the receptionist never has the answer. They do not make good on their mistakes. I will NEVER use this company again. Please do your research before using this company. read more

I had granite countertops installed in my kitchen and bathrooms. I was happy with the selection of granite that was available to choose from. Granite countertops look great and really add a high end finishing touch to any build or remodel. I was also happy with the service and installation. The installation process was hassle free and I wasn't left with a mess to clean up after. I was simply contacted to set up a date and time and the job was finished within an hour or two. I would recommend this company to anyone. read more