I needed to replace an element in my oven that had burst into flame while baking something, so I…read morefirst tried calling Greg's, whom we have used in the past. Unfortunately they are no longer taking service calls because the owner is having health issues. So then I tried Best Buy. The computer on the phone shunted me over to the geek team, where I waited for fifteen minutes listening to dead air. I get fed up and hung up, and then I tried Crise. I have to confess I was a little nervous about doing so because there was only one review here, and it was extremely negative. However, I called anyway, and am glad I did.
I called yesterday and the phone was answered by a human, a definite good start. She asked me some very relevant questions about the oven and element and said she would call back within half an hour. Just about 25 minutes later she called back and said they could have the element shipped up from Des Moines and could be at my house the next day (today). She gave me two time windows in the morning (8:30 to 10:30 or 10:30 to 12:30; I picked the earlier). She then gave me an estimate, breaking down the total cost into the service call fee, the time and labor, and the cost of the replacement element. I agreed, and she said they would be offer between 8:30 and 10:30, and the repairman would call first.
This morning, at around 8:10, I got a call from the repairman who said he could be at my house within ten minutes. I said that was great and he arrived right on schedule. He did the work promptly, and at the moment the oven now seems to be working fine. Of course, things may change in the next few days, and if so I will amend this review, but right now everything is great-- my oven is even preheating faster than usual, probably because the element is new. The total cost was even about 20 dollars below the telephone estimate.
I was very impressed with every aspect of my interaction with Crise. Both the woman on the phone and the repairman were very professional. True, they are not cheap, but there was no bait and switch here: the price was thoroughly explained to me in advance (and, as noted, turned out to be a bit cheaper than the price that was quoted).
I have only one mild suggestion: although just about everybody acts these days like Covid is over, it is not, and some of us senior citizens are at high risk for the disease. It would be nice if the serviceman carried a mask in his pocket and asked the homeowners if they would like him to use it. (To be fair, I could have asked if he had one, but did not.) But apart from this, I highly recommend this company; my experience with them was nothing like the first reviewer wrote about.
