Wow, from the moment a walked in, service is a 10. Found this place on Yelp, and I'm glad I did…read more They walked me through the options and were able to meet my timeframe for delivery. On delivery day, the service was a 10 as well. Start to finish very professional and courteous. Oh, and the furniture is beautiful. Very good quality. Exactly what I was looking for and more!

Our experience at Palm Casual was fantastic when we bought a patio set. Kyle impressed us with his…read morein-depth understanding of the sets, warranties, manufacturing process, and the company itself. He guided us through the decision-making process without being too assertive. The 30-day exchange or refund policy they offer took us by surprise - the option to switch out the set if we didn't like the color was a pleasant surprise. We are thrilled with our purchase and excited to enjoy the patio set for many years ahead.

Great selection. Found an outdoor rug from a catalog and had it shipped to our home. Pleased.read more

Very well built vibrant high quality outdoor furniture! Friendly staff! Great service! Wonderful…read morefamily-owned business been in town locally for many years. Love shopping here!

Very nice location a lot of selection but nothing in stock. Most of the stuff is several weeks out…read moreand then you have to schedule your delivery which is somewhat pricey. The sales staff was very nice, but was forced to work with several people at the same time, so there was no real Interaction. Most of the items were somewhat of a low to medium quality though none of the prices were low to medium. The wall art is very cool.

The only thing worse than the furniture is the bogus insurance they sell. Furniture fell apart and…read morethe insurance policy refused to correct the matter. STAY AWAY!

The store does a lot of false advertising with the signs they place around the store stating…read morediscounts. This is the second trip that I've had this happen where I spend a lot of time selecting merchandise that appears to be on sale, only to get to the register and told that it's not. Today it was all outdoor and garden items 75% off. I had about eight things. When I got to the register, none of them were included in the sale even though that's what the sign stated I am done with the store. I will never be back again. I would recommend no one else waste their time.

This At Home location is much better than the one in Lutz. Excellent selection of home decor and…read morefor holidays it's perfect. The isles were very organized and they had an excellent selection for just about anything you would need for the home. However, it put a bad taste in my mouth when they only had 2 registers open and their was a line of people waiting to get checked out. We waited over 10 minutes to get to the front of the line. This location also has two exits; an elderly couple wanted to get checked out on the other side of the store where the exit was, but the staff told them they needed to go to the other side of the store to get checked out, even though they had a register on this side but nobody to staff it. When I used to work retail we would go out of our way to help customers that were elderly because it was not a short walk. To see At Home not even care and have the minimum amount of staff working at the location was really disappointing. With Home Goods and other retail stores being in the area, I'll likely not be back.

Way overpriced and salespeople were more interested in helping others than us. We went to Palm…read moreCasual and got very good deals and customer service.

Changed the price on Woodard patio set when it arrived. Payed half down and balance increased when…read morearrived.

Purchased a patio dining set and powder coating peeling off in chunks down to metal frame. The set…read morereceived minimal use (retiree couple), well maintained, located on a covered balcony with NW exposure, not on the ocean. Storm shutters closed nightly in inclement weather -- never gets wet. The set was expensive and truly feel the paint/powder coating was defective. Suncoast does not stand behind their products. Customer service is not responsive. Had to follow-up numerous times to get a response.

As I drive around my condo community, it's amazing how many units have their furniture and I'm one…read moreof them! I think there are several reasons. 1. The quality is extremely high. The fit and finish of everything is superb. 2. The selection is enormous! So many styles and colors and fabrics to please just about everyone. 3. The durability is legendary! This beautiful furniture really stands the test of time. 4. Its American Made and the company is Florida based in Fort Myers. How cool is that! I've been an incredibly happy owner for many years and wouldn't hesitate to recommend them to anyone that appreciates a quality product.

I originally wrote a positive review back in July of 2025 as it related to our experience with the…read moreinstallation of a light package by this company after replacing our lanai cage. During the process, Zach Steele, mentioned a maintenance package that not only covered the lanai lights but lights on our property as well which we agreed to. During the recent/first maintenance visit, the timer was not re-set correctly and the lights were on all night. This resulted in phone calls to the company but the piece' de resistance was a return phone call to my husband from owner, Jeff Steele. In all of my years, I have not overheard such rude and unprofessional comments from an owner basically belittling innuendoes accusing us of taking advantage of a situation, being dishonest, etc. I have years of experience in dealing with many businesses and "best practices" as Executive Director of the Chamber of Commerce. Not only was the owner way out of line but reneged on the maintenance agreement saying that they do not service lights that they didn't install, all this after the fact. In looking at some of the other reviews, I am in agreement with Han Smelker, who echoed the same sentiments indicating that the owner called him a liar as well. Behavior like this does not behoove one's business and will ultimately be reflective of such.

More than we expected! Lights look amazing! Easy to work with, professional, quick and clean…read more Highly recommend Lanai Lights!

Shannon from Scan Design made the buying process of our new TV stand simple and smooth. He was a…read morepleasure to work with, was very detailed in his communications, and set clear expectations on delivery timelines. The delivery team for Scan Design was also extremely polite and did a fabulous job on the 'white glove' delivery. 10/10 would purchase furniture from Scan Design again!

We spent weeks looking at different furniture options at many different retailers, including the…read moreFort Myers ScanDesign store. Our sales person, Michael Laut could not have been nicer or more professional. He never once pressured us and was always helpful with anything we asked. We ended buying a BDI entertainment cabinet for about $2300, but then needed it quickly. Michael explained their trucks were already scheduled but he would find a way to get our cabinet to us by the end of the following week...and he did! The delivery guys were incredibly polite and extremely careful. The cabinet looks beautiful and the whole experience was VERY positive. We will be shopping their again and highly recommend this store and especially Michael Laut.