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    Custom LeisureScapes

    1.0 (2 reviews)
    Closed 10:00 am - 4:00 pm

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    Pioneer Family Pools - Pioneer Family Pools Brantford

    Pioneer Family Pools

    (3 reviews)

    If you'er looking for a hot tub, This is the place to go. Ask for Brady, he knows his stuff and…read morewon't use high pressue tacktics to "close a deal" he actually listened to my needs and helped find the best tub to suit my needs. It was a great expreiance. We need more people like this in the sale industry. Don't hesitate to deal with Pioneer pools and Brady..

    From the day we purchased our above ground pool, we were mis-informed by the sales person. We…read morespecifically asked 3 questions prior to purchasing: 1. Do we need a permit. Answer: Although they get you to sign an agreement stating you need one, we were told legally we did not need one. WRONG!! It is illegal to have a pool without a fence permit, which could result in huge fines and the dismemberment of our pool. 2. Will they be bringing in machinary to dig due to our fencing situation. Answer: No. They will dig it all by hand. WRONG!! It wasn't until after the pool was paid for and delivered that we were informed that we would have to remove half our fence, including posts (which are 3 feet in the ground) otherwise pay $400 extra to dig by hand 3. Will they remove sod / dirt etc. Answer: Yes, we take care of all of this. WRONG!! We were also informed at the time of delivery that it would be an extra $350 to have the sod hauled away. Bottom line: They either do not train their sales staff properly, or they just dont give a damn about lying to their customers in order to get a sale. I would not recommend this company to purchase a pool from.

    Bosco Pool & Spa

    Bosco Pool & Spa

    (1 review)

    We've always used a different company in Stratford for our hot tub maintenance and supplies…read more However we weren't happy with their service any longer. We started buying our supplies from Bosco's a while ago, and liked the people who worked there. They help out the community. We called them up to have them come take a look at the hot tub. We told them the problem was with the LED panel on the front. They came over and pulled the front of the hot tub off to get the model number and told me they would price up the part, and a few other things we wanted and left. We ordered it and the part was in quite quickly. The guys came over to install it, and not too long after, there was a rap at the door. "Has this always been like this?" I told him that it was never great, and kept getting worse until we couldn't read it anymore. He told me... When he looked closely at it, something seemed off. So he carefully peeled back the sticker with the English control labels, and under it, he found the PROTECTIVE SHIELD on the LED screen. You know, the plastic film on electronics. So after a few months the water gradually seeped under in the plastic got more and more yellow in hard until we could go longer see through it. When the other company replaced it, about two years ago, they had left it on, and the sticker they applied covered the edges. We never would've known the difference. The guys from BOSCO give you faith in people again.

    From the owner: There's nothing better then swimming in the morning to jump start your day or enjoying a nice swim…read morewith the family. Bosco Pool & Spa are your pool specialists serving Stratford and surrounding areas. We do everything from concrete repairs to pool liners to installing optic lighting. When you need a pool renovation or pool accessories, rely on Bosco Pool and Spa.

    ImmerSpa

    ImmerSpa

    (2 reviews)

    Great customer service and such a fantastic product! Super easy to deal with and they respond…read morequickly with answers to questions. They walked us through the purchase, delivery and set up instructions with great detail. They sent us upfront and a detailed quote before ever spending a dime. When it came time to receive our spa they coordinated directly with our contractor for easy delivery. Can't say enough good things about this company. If you're looking for unique and high end spas, this is your best option in my opinion. I will note that while located in Canada they do deliver to the USA without a problem. You will have to pay the import duty tax which they lay out in the cost. If purchasing in the US, they only accept a cash transfer from your bank. If you haven't done that before it can be a stressful process. Again, Immerspa makes it easy.

    I have mixed reviews for this product. they do not provide enough information for clients to know…read moreexactly what they are getting and how it works. The main disappointment was the box where the machinery sits: very heavy and inoperable piece that caused an injury to the hand in a friend handling it. Also covers do not always adapt to the size/shape of every spa; they glued the clips to the stone to use with the ties; the glue is yellow and it looks like puke right on top of the stone. They do not inform well how to control the remote settings, and have low skilled subcontractors installing their spas. I would not order again. You are on your own resolving many issues around it.

    Custom LeisureScapes - hottubandpool - Updated May 2026

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