If you'er looking for a hot tub, This is the place to go. Ask for Brady, he knows his stuff and…read morewon't use high pressue tacktics to "close a deal" he actually listened to my needs and helped find the best tub to suit my needs. It was a great expreiance. We need more people like this in the sale industry. Don't hesitate to deal with Pioneer pools and Brady..

From the day we purchased our above ground pool, we were mis-informed by the sales person. We…read morespecifically asked 3 questions prior to purchasing: 1. Do we need a permit. Answer: Although they get you to sign an agreement stating you need one, we were told legally we did not need one. WRONG!! It is illegal to have a pool without a fence permit, which could result in huge fines and the dismemberment of our pool. 2. Will they be bringing in machinary to dig due to our fencing situation. Answer: No. They will dig it all by hand. WRONG!! It wasn't until after the pool was paid for and delivered that we were informed that we would have to remove half our fence, including posts (which are 3 feet in the ground) otherwise pay $400 extra to dig by hand 3. Will they remove sod / dirt etc. Answer: Yes, we take care of all of this. WRONG!! We were also informed at the time of delivery that it would be an extra $350 to have the sod hauled away. Bottom line: They either do not train their sales staff properly, or they just dont give a damn about lying to their customers in order to get a sale. I would not recommend this company to purchase a pool from.

We've always used a different company in Stratford for our hot tub maintenance and supplies…read more However we weren't happy with their service any longer. We started buying our supplies from Bosco's a while ago, and liked the people who worked there. They help out the community. We called them up to have them come take a look at the hot tub. We told them the problem was with the LED panel on the front. They came over and pulled the front of the hot tub off to get the model number and told me they would price up the part, and a few other things we wanted and left. We ordered it and the part was in quite quickly. The guys came over to install it, and not too long after, there was a rap at the door. "Has this always been like this?" I told him that it was never great, and kept getting worse until we couldn't read it anymore. He told me... When he looked closely at it, something seemed off. So he carefully peeled back the sticker with the English control labels, and under it, he found the PROTECTIVE SHIELD on the LED screen. You know, the plastic film on electronics. So after a few months the water gradually seeped under in the plastic got more and more yellow in hard until we could go longer see through it. When the other company replaced it, about two years ago, they had left it on, and the sticker they applied covered the edges. We never would've known the difference. The guys from BOSCO give you faith in people again.

From the owner: There's nothing better then swimming in the morning to jump start your day or enjoying a nice swim…read morewith the family. Bosco Pool & Spa are your pool specialists serving Stratford and surrounding areas. We do everything from concrete repairs to pool liners to installing optic lighting. When you need a pool renovation or pool accessories, rely on Bosco Pool and Spa.

Very friendly and helpful staff! after sending pictures of jets and air diffusers that were…read moremissing/not functional on our used tub, they were able to figure out all the needed parts! they put them aside for me since I was driving from out of town to get them. The price point for chemicals and hardware is great! We also took advantage of having some things shipped to our home that wasn't in stock at the time and it arrived very quickly! Bravo Home & Leisure team!

I am from the Petrolia area, and they were worth the drive!…read moreWe were getting jerked around with local (london area) vendors, and could not find a tub that was both well made and affordable. I called on a lark and was quickly put in touch with Kevin, who later even called me back outside of store hours to answer my questions. We got a great deal on an amazing hot tub from Kevin, and the support they gave us was unbeatable. 10/10, definitely worth checking them out regardless where you live.

Great customer service and such a fantastic product! Super easy to deal with and they respond…read morequickly with answers to questions. They walked us through the purchase, delivery and set up instructions with great detail. They sent us upfront and a detailed quote before ever spending a dime. When it came time to receive our spa they coordinated directly with our contractor for easy delivery. Can't say enough good things about this company. If you're looking for unique and high end spas, this is your best option in my opinion. I will note that while located in Canada they do deliver to the USA without a problem. You will have to pay the import duty tax which they lay out in the cost. If purchasing in the US, they only accept a cash transfer from your bank. If you haven't done that before it can be a stressful process. Again, Immerspa makes it easy.

I have mixed reviews for this product. they do not provide enough information for clients to know…read moreexactly what they are getting and how it works. The main disappointment was the box where the machinery sits: very heavy and inoperable piece that caused an injury to the hand in a friend handling it. Also covers do not always adapt to the size/shape of every spa; they glued the clips to the stone to use with the ties; the glue is yellow and it looks like puke right on top of the stone. They do not inform well how to control the remote settings, and have low skilled subcontractors installing their spas. I would not order again. You are on your own resolving many issues around it.

I will continue to use only The Pool Shoppe for all of my pool & spa needs. They are very…read moreresponsive & also have web orders completed very quickly. I have had email responses and phone calls returned within 10-60min. I have ordered items online and had the order ready in 10-60 min that same day. I have not had service like this elsewhere since the pandemic, and they are just as great during the grey lockdown. We have also purchased a pool table from The Pool Shoppe many years ago. I recommend them. 2 thumbs up!

From the owner: At The Pool Shoppe, we take pride in the fact that through our family owned and operated business,…read morewe have been providing quality products and services to Hamilton residents for over 40 years. We are especially proud that some of our original customers have continued to do business with us through all these years. Find out why -- call us!

How about fixing your hours of operation on google maps, and (2), your phone menu is overly…read morecomplicated.

I wish we had read these review ahead of time. We had…read morehired Splash Works to put a new liner in our pool. They had just left the job and we noticed a hole in the liner (which i understand things happen - they had got it caught on something). We called, sent pics. They gave us two options (1) they come and take the liner out and leave us with nothing (as you know in the fall this is hard to get someone else or a nice day to do or (2) they would give us the liner for half price. We had just wanted a job done with no holes in the liner. They have the worst customer service I have ever witnessed. Asked to speak to the owner with no avail. Do your self a favour and never deal with this company.

I wish I could have bought my spa anywhere but here. I love the product but the service is…read moreterrible! They don't return phone calls, they basically don't know how to fix things. They have to call Coast Spa all the time to ask questions, that I have done myself. If you are looking for a Coast Spa, go anywhere but Splash Works. On a side note they are happy to sell me chemicals and ignore everything else I ask them to help me with. Once my warranty ends I'm going somewhere else. Avoid this place!