ArtViva has really great ratings here and on that other travel review site, but our experience was…read moreunderwhelming. I found their pre-tour communication really unprofessional. I had reached out asking about a few different tours and inquiring whether we could bring our 4 year old. They responded promptly that we could, and offered us 10% off if we booked three or more tours. I responded yes, that sounds great, we want to book these three tours on such and such date. No response. I followed up, no response. Followed up again, no response. It was getting pretty close to our trip and I was nervous about things filling up, so I decided to just book online. It annoyed me that I couldn't get the discount they'd offered with an online booking, so I decided to only book two tours with ArtViva and get the third tour from someone else. So I booked the two tours online, choosing from their available dates and times, which seemed to track with reality (i.e., tours for museums weren't sold on Mondays when museums are closed). I almost immediately got an email that the date I had selected for our gelato making class wouldn't work and they would have to move it to some other date. Um, why did you sell us that date, then? I responded with some dates that worked and said we could also possibly do Monday if necessary. Of course they rescheduled us for Monday. Ok, fine, we moved some things around. Then right before we left for our trip they emailed us that actually it would have to be at 9 am on Monday. I was a little wary about that since it was our first full day and I thought we might be jetlagged and starting a tour that early wasn't a good plan. When I asked if we could keep the later time, they said they could keep our original date and time (Friday at 10 am). So much drama just to keep the times we had originally booked! I also asked them multiple times what the meeting point for the gelato class was, because I needed to know if we needed a stroller to get there. Our hotel was in central Florence, no more than a 15 minute walk from all major tourist attractions, so this was the only thing we would possibly need a stroller for. It was like pulling teeth to get a response. I think I had to email them three times before I finally got a response with the address, and it was indeed quite far from our hotel.
The tours themselves were ok. We did a tour of the David and a gelato making class with ArtViva. In hindsight, we did not need a tour of the David. The tour only lasted about 30 minutes and cost about four times what museum skip-the-line tickets did, and while the David is amazing, but it's also impossible to miss. (A tour is much more important at the Uffizi, which has a much larger collection.) But I don't know that I can really fault ArtViva for that, it was kind of poor planning on my part.
The gelato class was advertised by ArtViva as kid friendly and it is not. We did an actually kid friendly pasta making class at an agriturismo and the difference between them was like night and day. I knew it was not going to go well when we showed up and they told us they didn't have kid-sized aprons so my 4 year old just wouldn't get one (that went over like a lead balloon, as I'm sure anyone who has ever had a 4 year old can imagine). ArtViva had specifically requested our favorite gelato flavors in advance, and although we'd told them our favorite flavor was chocolate, the gelato chef had chosen to make a flavor that had wine, honey, mascarpone and orange extract as ingredients...not exactly kid-friendly. I'm also not sure what the purpose of asking your favorite flavor is if they totally ignore it? Fortunately they had some chocolate and caramel gelato in the freezer they kindly let us sample. The gelato chef was nice, and tried to roll with the situation, but it was clear she was not prepared for a kid and didn't have much if any experience cooking with kids. They really need to make it clearer this class is not set up for young kids.
I know things are weird with Covid now, and I'm trying to cut them some slack, but I feel like the communication issues are not really related to Covid. Also I was mostly communicating with the owner, who is British, so this is not a language barrier issue at all. I would not rule out booking with ArtViva again if they had a tour I couldn't get anywhere else, but I would definitely not seek them out.