Our family of five adults booked a half day custom tour a few weeks in advance for the 2016 holiday season (Christmas & New Year's Eve). Never one to put all my eggs in one basket, I also booked two other tours with competing tour guides in Florence. If I had the chance to do it all over again, I would 100% use Florence Custom Tours for everything: food tour, museums, artisan shops, etc.. Scheduling the tour via email was easy and they even helped me modify one of their classic tours so my family and I could explore the city on our own terms. Our guide (Chiara) met us near our rented apartment and within a few feet started teaching us about hidden gems in the neighborhood that we had walked past dozens of times unnoticed. She was extremely knowledgable, courteous, patient, and also a "foodie" (Chiara helped mix in some delicious eats between our visits to the Uffizi and Galleria dell'Accademia). I would highly recommend Florence Custom Tours to anyone visiting this wonderful city and I will definitely be using them again upon my return. read more