Do not automatically shame female customers. When you kept talking about how heavy my drycleaning…read morewas and whether or not I could carry it, and how I was getting home and where I lived, this was completely inappropriate. First of all, I carried the drycleaning in all by myself, obviously I can carry it out again. Second of all, I'm 20 years younger than you appear, easily 5 inches taller than you and easily 25 lbs heavier, with muscle from lifting weights, you were able to lift my drycleaning, why in the world you you assume that I couldn't?!! There was a man there who appeared in his 70s/80s, much smaller than myself and no one humiliated him, why humiliate me? Further, it's none of your business whether I get home on foot or by car, nor my address when I already said no, and you shouldn't have been asking me this at all, yet alone in front of other customers. Don't assume weakness where there is none !! Plus if a customer repeatedly advises you to stop, payed you promptly, and did nothing at all wrong, no drooling, no walker, no evident incapacity, then stop, there is nothing nice or kind or helpful about your false assumptions and it won't help your sales!!
Someone for example, offering a seat on a subway, has no obvious potential secondary gain. In business, the goal of undermining a customer's confidence is sales. For example making people feel insecure about their weight is done to convince them to buy diet products, or insecure about their appearance to get them to buy cosmetics. Pressuring someone who has said no to revealing their address and means of transportation (in this case in front of strangers at a business) can then be directed towards finding out if they live locally then talking them into being a repeat customer (and if the business has a delivery service doubly so, nevermind the snailmail spam to one's postal code). Undermining someone's confidence in their physical abilities is to create a bond with the in this case unneeded "helpful carer" so that the person feels less than the carer, in the debt of the carer, in need of "care", and thus becomes a repeat customer. This is only to the benefits of the business, not the targeted customer.
While these tactics may work on some, they don't work on me.
You lost my business!