They did an absolutely amazing job. It was like watching an artist at work. I would've never…read moredreamed. They could've gotten the dent out of my hood as they did. Highly recommend.

I had some minor scratches on my car from a parking incident. Denny buffed them out quickly and the…read morecar looked as good as new again. I highly recommend PDR.

I have had 2 different situations that needed auto body work. It is hard to trust something…read moreexpensive to just anyone. I searched and read reviews. Why Dee Gainey's? Time in business. Family owed which means they depend on good, honest work and word of mouth to stay in business. Reviews were good. I am so thankful I decided to go with them. The first work was done on the front end. Turned out great. And this time was even better. For me, they worked with two different insurance companies, they have a relationship with a rental car company that makes it easy on you. They went above and beyond to help me out on a problem that had nothing to do with their work. They truly cared that I left pleased with the work that they had done as well as me having a fully operational vehicle. I don't want to have to need them again, but if I need auto body work done, I will return to them without a doubt. Pleasant and kind.

These folks did a great job. Family run business. Everyone…read morewas super friendly and helpful. Quality of work was fantastic. Will use them in future.

This was the first shop I went to in order to receive a quote for the repair of a scratch and dent…read morein my car. I was quoted over half of what ALL other shops and my insurance quoted the damage. They told me they were going to replace parts that don't need to be replaced at all, as well as they might even have to total my car. My car is currently valued at over 30k with about 6k worth of damages. Totaling my car is an absolute scam, and although they do have good reviews, there are also lots of reviews saying basically the same thing I'm saying here, but thank GOD I got out before working with them or signing anything. What really drove me away though was the fact that the person who did my "estimate" wasn't even a tech, and was extremely inconsiderate and rude. My car is fairly new so of course I was upset about the damage, and was just looking to get an idea of what a repair would look like. The woman kept reiterating "wow, this is a new car" over and over again after I told her multiple times that I was very upset regarding damage to a new car and nicely explaining that "yes, I understand it is a newer car." It felt as though she was belittling me the entire time, and then quoted me almost 20k worth of damage. When I expressed that I felt that was high, she insisted that if I went anywhere else that I would be making a mistake and accused me of trying to "cheap out" on a repair. She kept trying to tell me that I should go with them because they are "Honda certified" but there are plenty of other Honda certified repair shops that didn't quote me near this much or treat me with such inconsideration. Fortunately or unfortunately, I've had cars repaired before and I'm not naive to the process but this was hands down THE most unprofessional experience I've ever had.

From start to finish, Body Works Plus exceeded my expectations. The customer service was…read moreoutstanding -- friendly, professional, and genuinely caring. I loved the text updates that kept me informed of every stage of the repair process. I never once had to call for an update because they were always one step ahead. Since my insurance covered a rental, they even arranged for Enterprise to pick me up right from the shop, which made everything so convenient. When I got my car back, it looked brand new -- you would never know it had been damaged. The office staff were warm, knowledgeable, and focused on making sure I was completely happy before leaving. They truly deserve 10 out of 10 across the board! One note for anyone planning repairs: depending on the extent of your damage and your insurance company's process, repairs can take around 3-6 weeks. I dropped my car off on September 25 and picked it up Thursday, November 6. While I wasn't expecting to be without my car that long, the quality of the work and service made it absolutely worth the wait. Highly recommend Body Works Plus -- they set the standard for excellent service and craftsmanship!

The best of the best !! If you simply need a detail inside and out this is by far the best place…read morefor all your car needs. By far the best quality products and customer service in all of the Charlotte area. They are in South Carolina (just 4 minutes ) from the North Carolina line . Jimmy hooked my brand new Tesla up with FULL PPF/ paint protection film, tinted my two front windows and also my windshield . I also received exterior AND interior ceramic coating . They take such great care of your vehicle in every way! I highly recommend Charlotte Auto Spa! Best in the business !! By far ! Without any hesitation.

Replied quickly with professional responses, hard to distinguish between the scams and real…read moreprofessionals. No questions on the professional services here. Great job!

Unfortunately my car was involved in an accident in Charlotte and we were referred to Caliber…read moreCollision . The repairs were done on time and kept us informed throughout the experience via text. Glen was our point person and he provided detiled updates. They worked directly with our insurance and also the rental car agency. Overall , a great experience .

They did an awesome job on my car and customer service is really phenomenal. Kept me up to date…read morethrough the entire process

Super friendly and informative. I received a quick text every day, informing me of the progress on…read moremy car.

I am writing this formal complaint and public notice to document a series of severe issues…read moreconcerning the repair of my vehicle at Caliber Collision under the management of Branch Manager Dawn and repair lead Josue. What should have been a standard auto body repair taking approximately one week turned into an unacceptable multi month ordeal defined by repeated damage to replacement parts, a total lack of quality control, unexplained mileage and fuel depletion, and unresolved unauthorized charges billed directly to my personal credit card. Throughout the repair timeline, Caliber Collision contacted me on several separate occasions to inform me that my vehicle was fully repaired and ready for pickup (this occurred over 4 times). Upon my arrival each time, I discovered new, glaring damages inflicted on the vehicle while under your shop's care. These damages included dented, scratched, and mispainted replacement components. Notably, brand new bumper assemblies ordered specifically for my vehicle were damaged during the repainting and installation process itself. Furthermore, the physical fitment of the components was severely compromised. Following one of the supposed completions, the bumper fitment was misaligned to the point where I could place my entire hand into the gap between the bumper and the body panel. Additionally, the front grill was scratched, and paint was left with visible, dried drip marks across the surface. Releasing a vehicle with such obvious misalignment and cosmetic defects poses serious safety concerns regarding panel detachment and demonstrates that no pre delivery quality control inspection was ever performed by Josue or the repair staff. To compound these concerns, I was informed that despite ordering and billing for brand new replacement parts, certain original parts were retained and reinstalled on the vehicle on a precious repair. It also took over a month for Caliber Collision to perform the mandatory camera safety system calibrations, unnecessarily prolonging the entire repair timeline. Furthermore, when I surrendered my vehicle to Caliber Collision, the gas tank was over half full, reflecting more than 150 miles of driving range. When the vehicle was finally returned to me, the gas tank was completely empty. Although I was informed the car was taken to a local Nissan dealership for camera calibration, that facility is located merely five miles away. The substantial increase in odometer mileage and total depletion of my fuel reserves suggest unauthorized personal usage or severe negligence while my vehicle was in Caliber's custody. They did put the gas back to half a tank, upon pick final pick up. Because Caliber Collision failed to properly execute the repairs on the initial attempts, my auto insurance policy's maximum 30 day rental car coverage was exhausted. Branch Manager Dawn explicitly assured me both verbally and in writing that Caliber Collision would assume full financial responsibility for all rental charges extending beyond the 30 day insurance threshold due to the shop's delays. Despite Manager Dawn's explicit guarantees, Enterprise Rent-A-Car continuously billed my personal credit card. While a temporary refund was initially issued after Enterprise confirmed Caliber's financial obligation in their system notes, those identical unauthorized charges were re-applied to my credit card as of July 27, 2026. Repeated attempts to contact Manager Dawn regarding this matter have gone completely unanswered. I initially refrained from escalating this matter publicly because I believed Manager Dawn acted with integrity to resolve these misfortunes. However, the recurring financial harm to my personal account and subsequent lack of communication necessitate formal action. Caliber Collision must immediately contact Enterprise Rent-A-Car to settle the outstanding split balance and ensure all unauthorized charges billed to my credit card are permanently reversed. Additionally, I require written confirmation of a zero balance from both organizations, a detailed explanation regarding the vehicle's excess mileage, and full documentation verifying the origin and warranty of all installed parts. If these matters are not fully resolved within five business days, I will submit this formal record alongside my receipts and financial statements to the State Attorney General's Consumer Protection Division, the State Bureau of Automotive Repair, and my auto insurance carrier for investigation into improper billing practices and quality failures

Great service and professional. The work is impeccable and I always take my vehicle to Moores if I…read moreneed body work done

Had my car worked on in September of 2018 but wanted to wait to see how the work held up through…read morethe seasons. After a year the repairs look great. When I brought my car in to get my fender replaced I was ready to get a wallet pounding and the runaround. The team here were very caring of my needs, timeframe, and budget. They did everything in their power to make sure that my bad experience with my accident wasn't compounded by a terrible repair experience. I was going out of town for a week for work and left my car with them. By the time I got back the repairs were done and ready for me to go back to work that following Monday. Couldn't even tell that there was damage in the first place.