I really hate posting negative reviews! But my cousin and I…read morewent here today, on 11-10-23 Around 3pm. There were only 2 customers eating. I was shocked! Only 6 flavors and one machine with 2 was not working! I was so disappointed! I haven't gone here in probably several years. Was looking forward to it because years ago when they first opened all the machines were working and you had so many different flavors to choose from and of course the price was way cheaper but today we both had one cup and we had to settle on what was there to choose from which was very little and then we go to check out and our order is 22.40. Unreal. Anyways, it's our last time going there. Not to mention the 2 young ladies pretty much stayed quiet, one stayed sitting down and both had serious ugly attitude's. Their expressions on their face looked ugly. Like they DID NOT want to be there. And just a gloomy look. No smile , not pleasant at all. Again, sad. Not a good experience. Wished I did not have to add 1 star to be honest. I hope the owner does something FAST. Or this business will shut down soon. I do not recommend going here long as it was like todays visit.

Workers look so unhappy with their lives, then the credit card machine asks for a tip... also asked…read moreif we can use card instead of cash because she already counted her register @ 7:40 when they close at 8:00, more customers walked in after so we weren't even the last ones there for the day

Service was quick. Ice cream is delicious and the overall is comfortable and welcoming!!! I highly…read morereccomend this place.

The remodel looks absolutely amazing! I've been here a couple times and every employee has been…read morenothing short of nice and helpful, even when they were about to close one time. You can tell the owner really cares about them as well as everyone who walks through the doors. Amazing options, as well!

The wait was tremendous and paying for "extra" ANYTHING is no use . Not worth it. The servings are…read morealways different and they rush the order.

Every time we travel through a city or town outside of New Orleans, we always use Yelp to check out…read morethe local sno-ball scene. On 06-24-2018, we were in Thibodaux, LA and had just finished visiting the Bayou Country Children's Museum. We yelped local sno-ball stands in the area and were actually directed to another stand. However, while driving to our destination, we came across Brooke's Sno World and found out that it was not on Yelp. We busted a quick u-turn and decided to try it out, as the facility looked very new. We noticed on Yelp that there was a Brooke's Sno World in Houma, LA, and the owners (Errol & Tammy Malbrough) confirmed that this was a new location. The name was a little deceptive, as not only do they serve sno-balls and ice cream (to include sundaes, shakes, malts, blasts & dole whip, they also serve burgers, po-boys, sandwiches, nachos and hot dogs. However, we were here for a sno-balls and ice cream. The building was obviously new or newly renovated and the inside was impeccably clean; however, it's all about the product. My wife and son opted for ice cream. It should be noted that Brooke's proudly serves Schwan's premium ice cream. To be honest, I had never heard of this brand before, but after tasting my wife's hot fudge sundae and my son's vanilla cone, I can attest that this ice cream is deserving of the premium name. It is a pleasantly rich ice cream that almost has the a gelato like texture that I truly love. But I was here for a sno-ball, and I ALWAYS get a nectar or nectar cream. By always getting the same (my favorite) flavor, it's easy for me to compare to other offerings in the area. Kudos for Brooke's putting a LOT of syrup, as there's nothing worse that having a dry snow-ball once you reach the bottom of the cup. However, there was enough syrup for my son to take several sips and there was still lots of syrup once I reached the bottom. I cannot say that this nectar cream was my all-time favorite; however, I pretty much gave up sugar in January 2017, and occasional treats like this are overly sweet to me. So while I thought this nectar cream tasted a little artificial, it very well may have been my taste buds being shocked with a rare sugary treat. Regardless, although not my all-time favorite sno-ball, Brooke's has a super friendly staff, the owners were on-site and very open to questions and comments, the business was impeccably clean, there's something for everyone and they use tons of syrup. That my friends, makes me a fan!

Got told I couldn't have two chocolate sprinkle waffle cones because they only keep one on hand and…read moreanother one takes "too long to make."

I went in not knowing what flavors to try and they were super friendly/patient with me. I walked…read moreout with something that was very delicious and it took not even 4 minutes. I'm soooo coming back here again! n_n

Used the drive through tonight. Ordered a staple Double cheese burger with tots …read more Again not a single napkin in the bag - not sure what it is but seems you've gotta ask for napkins . No ketchup either . Ok I can live with those but the burger and tots were room temperature at best - disgusting ! I mean come on , I even tipped going through drive through .

the food is good but the service is horrible and the ambiance is very annoying and the people are…read moreso rude and they dont care about how you want your drink or food or however anything is or how i order it and i heard some things where they like catch attitudes when they not talking to the customers on the headsets and i heard that they make fun of customers and that they don't care about doing things right and that it is dirty inside and there is rats and they dont clean that much at all and there is mold in the roofs and they are fake.

Good was very good . Soda would be better on ice. Mild shake was delicious! Service was quick and…read morepeople were pleasant

It's going to be a long hot summer and we will be here as much as possible! Great nice size…read moresnowballs for the price. They have a lot of options to choose from. Cute set up outside of their establishment my son enjoy going there.

Best snowballs!! The ice is very fine and they are full of juice! They are many flavors to choose…read morefrom.

I just ordered the chocolate gladiator and it tastes fine but it's not mixed at all. More than half…read moreof this smoothie is rock hard and can't even be drank because it's so hard. It cost me $10 for something I had to throw away. Thanks a lot smoothie king.

Very small location without a drive thru. Workers are very nice, but their smoothies are very…read moreinconsistent. Today mine was so thick I could barely use a straw. It's the only location, so it will have to do. But the plus is it's $6 for meal replacement smoothies on Fridays, and I was able to redeem a coupon using the app.