might be a good product ... but I would recommend that you shop around!…read more Thank you for the response. I apologize that you feel ripped off, that is definitely not how we want you to feel. The order has shipped, however, if you would like to cancel the order you can refuse the shipment and we can issue a refund when we receive the smoker back. You could then place the order with the other website offering the discount and free shipping. I am certain you will be satisfied and love the smoker once you receive it and I want you to be happy when it arrives. Please let me know if you would like to refuse the shipment and receive the credit. Again, I apologize for the confusion and please let me know if I can be of any additional assistance. Regards, Lynn Burris Inside Sales Assistant Sales Team

Great smokers but the customer service is even better. Think really hard and try to think of how…read moremany things you own (besides Apple) that if you have a technical problem you can call and very quickly get a knowledgeable person on the phone who will gladly diagnose and tell you how to fix your problem. There aren't too many any more unfortunately. Cookshack does it every time and I love it.