Asked them to come out for an estimate to remodel a kitchen, bathrooms, floors, etc. Jessica and…read morean interior designer came out and discussed the project, walked through the house and took measurements. They seemed quite professional, however when I called them a couple weeks later to check on the proposal, Jessica said they were waiting for a few more prices and would email me the proposal soon. I waited another week and got nothing, I called again and asked to speak with Jessica, was told she was not available or busy. Left a message for her to call me back and no return call after many days. Called again and spoke with the receptionist and left another message for Jessica and still no call back. Tried a third time and got the receptionist again and she said she'd make sure Jessica got the message. As you can guess by now, I did not get a call back, this is after three messages in a week. I was starting to wonder if I needed to speak with someone more responsible, but then reading through their website, I found out that Jessica was the owner. Anyway, I'm glad the only time wasted was with this, though they did delay a time critical project. Hard to imagine a real company would behave like this.

I agree with the previous poster a year ago about the communication problems. Jessica was very…read morenice and helped us pick our flooring and there was a huge selection of flooring in the store. We spent a considerable amount of time in the store and were not rushed. The only issue was the communications. Many unanswered emails and phone calls. Took months to receive my bill despite emailing her my new email address and even reminding her I still needed to pay which she didn't reply to, then she sent the bill to the wrong email which I fortunately checked before it was disabled. Good product and prices but that was about it. Probably best to go to the store in person for followup if that's possible. I was out of state so it didn't work for me.