Hello again Mr Baldlock CEO of CURRYS and Dixons Carrphone warehouse, I wrote you that after 10 months i finally managed to collect my PC. I brought it in in June 2023 and paid £79.50 for transport and a diagnostic with repair through MIKE at the desk in your Solihull branch. I later learned the actual displayed cost was £75 but due my concern and autism i trusted your staff. The diagnostic was argued over but as one staff member offered it, it was agreed. I was within the 3 year warranty by HP but seemed a simple repair and purchased at this store expected to be done quickly.
I was then told a new motherboard was installed at £230 though later learned as new for half that price. There should have been no charge as under warranty but later said my fault for taking it back to you. The £75 charge fore transporr has been removed from display so seems illegal. A new motherboard was said from HP as my PC only a year old when actually two and a half years old. i was coerced into paying the £230 said policy with a promise of return of my property my original motherboard or refund. My motherboard was later said thrown away and was not returned as promised but no refund.
i complained but told i misinformed you as the two items were in the store by then. There had been a charge of £75 if i wanted my motherboard back but as i refused delivery of my PC without it they said they retrieved it from the trash and sent it to the store. A £50 refund was offered but never occurred, the diagnostic which was said done but i refused the result was then said given me early on. Long covid kept me from making the journey to collect till now. The assistant looked but said as i had not collected within 30 days it was thrown away despite my messages.
i was in the store over a hour and another assistant went to look for it. As he went she said look on the top shelf i can't reach there. He brought my PC and my motherboard which seemed posted to the store saving the £75 charge i refused to pay. I was still asked for the receipt of that £75. I gave all my receipts to the girl but having to carry the PC and motherboard and time lost i didn't realise she did not return them. I returned next day but was offered copies from your records so lost my receipts which included the PC the laptop the TV webcam the charges for repair and transport.
I got home and needed to rest but when i looked at my PC the VGA connection was gone, that is the connection used to join my monitor to my PC. The problem with my PC was a BIOS update that had failed leaving a black screen though said simple fix not even requiring the PC be opened up. This was is an overpriced said brand new motherboard despite refusal to prove it by many i spoke to at Currys. Why is there no VGA connection if it is an original replacement surely this basic connector to the monitor should be there.
The fact that the monitor was not working seems to be the connector but if blocked as is the case an HDMI connector was available when i brought it in. Mike tested it said it didn't transmit to the monitor. Now using the HDMI it does transmit to monitor. My PC started up when he plugged it in but the diagnostic that was finally given stated nearly every part was broken which meant it would not start up. It appears you simply blocked the VGA used the HDMI and it worked again and overcharged me on transport and a motherboard I didn't need.
Then fished a motherboard from the trash claiming it to be mine and stole my receipts while trying to steal my PC using policy as a cover. You kept this abuseupfor 10 months causing me to lose use of my PC and contacts etc vital to my autism and many ills at 74 years old. Already admitting to training staff to sell insurance to the insured and fined over £40 million but making £144 million it seems you have no conscience and maintain your fraud. i suspect the £50 you offered has been shared among your staff for a job well done but i want an explanation and full refund read more
