Rapid Response Property Clearance Edinburgh are an Impressive Team And Cleared Our Flat From Old…read moreJunk & Furniture. I spoke to Kirsty late on Friday who arranged a quote within 30 mins of calling them which we were happy to accept and was fair, she then arranged the job for the Monday which we were delighted by also. The guys that came were on time, very fast and friendly and I fully recommend them for a genuine trouble free experience !

I used Rapid Response Property Clearance Edinburgh during lockdown and they were by far the…read morecheapest quote and very helpful when it came to removing our old junk and furniture. Right on time and will use them again when ever require.

Rapid Response house clearance Edinburgh were great, really friendly people and no messing around…read morewhen it came to clearing my uncles flat after he passed away. Cannot rate them highly enough and would encourage anyone to give them a try if a house clearance is required

Clear communication, arrived on time, super fast. I had a ton of recycling I need gone fast and…read morethey helped me out.

I have the displeasure of coming across Ally when I needed a team to lift my American style…read morefridge-freezer up three flies of stairs. After talking with Ally and agreeing a quote for a job, explaining dimensions, kg, width of our doors, that I need to have it rearranged to be delivered, that it comes delivered by AO, that when I will arrange it I will get a text in the morning of the delivery with a 4hrs time slot and then I will let him know when will the fridge be in. After confirming he is up for the job I have arranged next day delivery. I informed him and repeated that I will not know the time slot until the morning and then I will let him know. He replied: 'Ok I have lots of other jobs too So you know to tell them to leave it outside until we arrive I am going to juggle jobs around just for you But we are expert and can keep everyone happy'. Quite happy by that point, I can obviously understand they have other jobs so I can have the fridge waiting on the ground floor until they have a gap to come and lift it up the stair. The next day in the morning I had AO calling and confirming that the fridge will be delivered between 4pm and 7pm, so I rushed to inform Ally so he knows when to come around and knows what time it will be in etc. Suddenly, I get phone from him and he start to talk to me that it will cost him money, that he told me that whats the delivery drivers are like. (I specified clearly that I will get 4hrs window) He continued that he need to pay wages, that its after 5:30 pm so he has man who are paid 10 12 per/h and that it may cost more. I responded that he gave me a quote (he never mentioned that the cost may change depending on the time of the day) and that's not right to suddenly tell me it will depend how much it will cost. He started getting very rude and abrasive, while I talked he even said 'let me finish' in very rude tone of voice. I pointed this is not very professional as a business owner to act like that and he got to the stage of shouting, rising his voice to me etc. Long story short I ended the call politely and absolutely upset and shocked with the way I was talk to started looking for someone else. Found another contractor in 2hrs, after confirming the job etc I was writing txt to let Ally know. He called me before I send it to him (from different number so clearly thinking I may not pick up) I said I don't need his service anymore, he was trying to be falsely polite saying that he's happy for me. When I also said 'I don't appreciate the way you spoke to me today and find it very unprofessional' he again started shouting, I disconnected immediately, with me and my fiance hearing him shouting 'I don't care what you think!' We couldn't believe how someone can think they can run business like that, shocking. Advice: Get someone else! There is plenty of professional people out there who will stick to their word and a plus they will not abuse you! Save yourself some stress and time. To top that, straight after I have posted this review on his fb page he called me on my mobile! - blocked

Did an outside work hours removal for me at no extra cost, and actually reduced the quoted price on…read morethe day from £65 to £40 as the job was quicker than expected. Van fitted out with padding, straps etc. so it was good to move larger unstable items like bikes. Good service, and took my job at short notice

A disgustingly bad service…read more We moved in October 2020. The removal men did not have the correct allen key to take apart the dining table. Instead, they chose to take the dining table down a narrow back alley, which scraped the top of it. The company admitted it is damaged 'beyond repair.' The removal men also refused to take the sofa down the one-flight of stairs. Instead, they chose to move the sofa via the window of a one story flat. They did not have the equipment to do this, so 'balanced' our sofa on top of our extended hoover. This resulted with the sofa frame cracking and damage to the leather. They also refused to cover any of the large items of furniture in their van, resulting with further damage to the dining table and a trunk. We have photos of the awful removal service, including our sofa hanging out our window balanced on our extended hoover. The company admitted responsibility and said they would be 'retraining their staff in moving furniture.' However, they did not apologise and would not provide a refund or compensation for their damage, due to their neglect. The only action they would take was an insurance claim, which covers less than half of the value of the furniture. Avoid this company. They are disgustingly awful.

We found the Clockwork movers to be incredibly unprofessional and to be frighteningly rude. It was…read morecompletely unacceptable. I should not have to pay a cent for being terrorised by their staff while they intentionally destroyed my belongings. The day started off to a bad start and it set the tone for the day. While the younger gentleman was politer throughout the day, he immediately took a poo upon arrival and it stunk up the flat we were trying to clean and move out of. The older gentleman was in a very foul mood and seemed very angry and was cursing loudly the entire morning. Everything was fuck this, fuck that, for fuck sake... I had to work the next day and set aside a bag for an outfit to work in that he packed away and wasn't sure where he put it. I should have put the bag in my husband's car prior to their arrival, but didn't expect it to pack up quickly since it was a small bag in a back bedroom cupboard. When I asked where the bag was he violently ripped a box open, cursing loudly for fuck sake! He threw things that were in the box on the ground in a very aggressive manner. I became very frightened and said it's ok I will find it when we get to the new flat, don't worry. I left the room and from across the flat I could still hear him swearing and slamming my belonging. He continued to violently slam boxes and loudly curse until everything was packed into the truck. The real estate agent that we sold the flat with is based in rural Stirling and we had to drop off keys in Dunblane before we could go to pick up keys in Glasgow. The main road to Dunblane was closed and the alternative route was very congested. We received a phone call about midday saying they were at our new flat. We explained the situation and told them we were just outside Stirling and we wouldn't be at the new flat for at least another hour and suggested they relax and take a leisurely lunch. They seemed extremely irritated they would have to wait to enter the new property. We also called the office around 1pm to explain we were getting to the new flat as quickly as we could. We were told by our solicitor that the sale and purchase had gone through and the money had left bank and should be in the account of who we bought our new flat through. We explained this to the estate agent, but they could not get a hold of our seller's solicitor. They were in meetings and could not be reached and they wouldn't give us the keys without confirmation from their solicitor. My husband called the movers and explained the situation, they got extremely angry, screamed and cursed at him on the phone and hung up on my husband. At this point I spoke to the office and explained where why we didn't have the keys yet and were trying our best to get them. They were more polite when we eventually arrived at the new flat, but it felt forced and false. I was heartbroken to continue to see my boxes slammed and thrown about. The older gentlemen picked up small boxes labelled "glass fragile" a threw then violently with all of his might from one end of the truck to the other. We could hear glass breaking from inside our flat with the windows shut as he continued to throw every single box labelled "fragile" as violently as he could. We helped unload the truck as well just to get the move over with as quickly as possible and to try to prevent our belonging from being damaged further. I had small boxes labelled fragile glass and items wrapped in bubble wrap. I have only unpacked a few boxes but have found about a dozen broken things that were wrapped in bubble wrap and labelled fragile glass. We do not feel we should have to pay to be verbally abused, spend our moving day frightened by the staff and have our belongings purposely smashed to bits. I have moved dozens of times including seven international moves. The move with Clockwork Milngavie, was by far the single most stressful move of my life. I request a full refund, but was only given a partial refund after waiting 2 WEEKS for a manager to "investigate" the situation.