Friendly and Knowledgeable Staff. Two locations on Oahu, International Mkt. Place and Pearlridge Mall. Great Service read more

It was so easy and they were so helpful. I ordered it on line and within an hour or less I was notified it was ready. When I got there and mentioned I needed to split it evenly he realized I needed to adjust the denominations. He did it willingly and it really helped me out. I will be going here instead of a bank from now on. read more

Updating my rating from 3 to 4 stars. 1. They have moved their machine out from the window so you can use your debit card without a fee again - Hurray! 2. Person who helped me, I think his name was Wiley was very courteous. But he did forget to ask me if I wanted to add their currency protection plan (CPP) (which was in the email notifying me my currency was in). I meant to ask about it but forgot. The other teller asked the customer he was helping and then I remembered...but had just paid due my currency... Probably won't t since I didn't get that much currency but I was curious to know about the service. Overall service by Wiley was good. The other teller wasn't as friendly to his customer. I had him previously and he's just not very friendly, and is rather curt and brusque. Even though he wasn't servicing me, it isn't pleasant hearing him interact with customers. But I love the convenience of this location for picking up, the ease in ordering online, and the speed in which the order is ready. Will continue to use this location! read more

Currency Exchange International - Doesn't say there's a fee to use debit cards now - Currency Exchange Near Me - Aiea, Hawaii

I've exchanged money here before with no problems. I guess I'm being alittle petty about $5 but $5 is $5. LOL I went in to exchange Korean won to Japanese yen. The gal told me she can't do that but then I would need to exchange the won to US dollars and then US dollars to yen. Ok, fine. The $5 exchange fee was charged for the first transaction and she said she would waive the $5 exchange fee for the second transaction. Ok, sounds good to me. I didn't look at the receipt until a couple of days later and found that the $5 exchange fee was charged to me on both transactions. I called them and the guy who answered told me they don't waive fees and doesn't know why the gal who helped me said that. Hmmm.. I don't know why either. Lesson learned, check receipts as soon as you can. read more

We're getting ready to travel abroad (New Zealand and Australia) in March, so while we've been watching the fluctuating exchange rates, we pulled the trigger and went online with CXI to reserve our AUD and NZD. At the same time, we also noticed that CXI Pearlridge Center had moved from its Wai Makai (formerly Downtown) kiosk to a more secure brick-and-mortar storefront at Uptown (formerly Mauka), Level 1, in between JHL Jewelry and Macy's, near Pieology. After we placed our order, we were notified within 2 days to pick it up. We were instructed to bring our passports, SSN, and government-issued ID, and, if we wanted, we could complete our purchase using a debit card, a personal check, or cash to avoid the 3% additional credit card transaction fee. Also, because we weren't exceeding $2,999.99 USD, we weren't concerned with CXI's maximum credit card purchase policy. The cashier was as friendly and professional as we remembered, and we also congratulated her on having a newer, more secure location for her business. We're looking forward to our upcoming travels and feel confident knowing we have the right currencies for each country for "just because" purchases or tips. read more

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Honestly some of the best rates on this side of the island! They used to have a small kiosk on the makai side but now they're in Mauka Pearlridge. If you park by Macy's and enter through there, once you walk through it'll be on your right side. You can reserve currency online and they will let you know when to pick up. Or if you'd like to chance it, go in and pick up the currency you need you may be lucky to get some. They do have the list of currencies they do keep on hand on the screen with exchange rates. But in the off chance the currency you need isn't up on the board, feel free to ask. They may have what you're looking for. read more

I recently ordered yen from my bank and was told that it would take 3 to 4 weeks. That would be cutting it close for my next trip so I decided to try Currency Exchange In terminational in Pearlidge Mall. When I passed there recently there was signage in the entry stating that they have run out of yen. I guess I got lucky on my visit because I walked in and 5 minutes later I walked out with my needed yen. I think I got about 166 yen to the dollar. read more

Currency Exchange International - Right next to Macy's on the ground floor - Currency Exchange Near Me - Aiea, Hawaii

Convenient place to get foreign currency at pretty good rates and not have to drive into town or Waikiki! It's located in Pearlridge Downtown on the 2nd floor in a kiosk. I went online, placed my order, and by the same afternoon, I got a confirmation email that the currency I had ordered was reserved and they would hold it for 3 days. You establish an account online (it probably took 3 minutes), order the amount you want and it converts it to $USD at the prevailing conversion rate at that time (the actual amount paid may change at the time of pickup based on the exchange rate fluctuations), and you can choose your payment method. So I went down on a Thursday around lunchtime to pick up my currency, and luckily there was no line and my wait minimal. The worker was prompt, courteous and gave good explanations. I suppose this might depend on each person and how they feel, but since this kiosk is in the middle of a mall with a lot of foot traffic going around, it did feel a bit uncertain of getting a large amount of cash or currency in an open, highly visible place. (As compared to a bank environment.) But all in all, to me, the transaction and experience was A-okay. read more

Currency Exchange International - Nice, sometimes colorful currency at great rates here! (better than other places I've gone to on the island.) - Currency Exchange Near Me - Aiea, Hawaii

Easy to get yen. Suggest you make a reservation, but if not, call the local site. The national site told me they didn't have any yen but when we called locally, we were told they had enough. Mixed review because it depended on who you talk to. read more

Service in terms of ease of use is great, but the employees look absolutely miserable and seem like they just hate their jobs. Don't like customer service job? Get a different job then. This is not isolated. Ever since they moved to this new location, the attitude of the employees have completely sucked. At least the previous location, the employees I had were at least more tolerable. They need customer service retraining. read more

Love this location and the idea of easy currency exchange. Quick to use if you meet the criteria: Must be exchanging a currency that the have on-hand (Yuan, Yen, Pesos, Yen, Australian Dollar); youʻre agreeable to the processing fees; and you donʻt have any coins needing exchange, just while bills. Customer service was subpar. Not friendly. Strictly business. read more

Good service, easy to process money exchange order. Went online, requested dollar to pesos exchange. They notify you by email when your order is ready to pick up. Personnel nice and friendly. read more

Very convenient location for currency exchange. I visit this location to exchange dollars for yen. They do tend to run out so definitely a good idea to call ahead. They usually have a decently competitive rate compared to other places, but the convenience is what wins my business. The only issue I've had recently is that I must bring cash vice using my debit card. Their new card reader (according to my bank) processes the debit transaction as "cash movement" similar to an atm withdrawal. This lead to me being unable to purchase more than $500 per day. Since every transaction carries a fee, definitely a good idea to get as much as possible at one time. The old card reader worked perfectly fine for me, but whatever new system they got doesn't charge right. Besides that, no other complaint. Fast and friendly service every visit. Pro tip: Go the the specific branch's website and print their coupon for half off your transaction fee! read more

Free 1 hour parking! The kiosk is located right outside the elevator from the parking lot! Friendly, quick service. read more

"Turning Japanese" - The Vapors I hate dealing with money. I am bad at math. I don't know if I am getting ripped off, but I trusted this place, and they are apparently honest. I will take everyone's word on it. I jumped on the Yen bandwagon when Yen rates were rock-bottom. At one point it was 161 yen to the dollar, so I went online and got $400 of Yen at their rate of 155 plus a $5 service fee. The yens were ready in two days and they texted and called me too. They have a grace period of one week, but they were already calling me after two days and telling me I needed to pick up my money pronto. PROS: - in Aiea, you don't have to drive to Waikiki or town. - an actual human answers the phone CONS: - use cash, or you'll get a credit card fee. Everyone and their mom are going to Japan lately, except me. But one day I will, and I will have some yen with me when I travel. Yay. read more

The cashier was so helpful and friendly! She explained to me the exchange and the transaction was quick!

I got my yen quickly and Happily with different denominations. They were extremely polite and explained the process to be sure I understood. read more

Placed order online. You pick a date and approx time to pick-up. Order was filled same day within an hour. Very convenient and friendly service. Highly recommended. We live in Kapole,i so did not have to travel to town for pickup. read more

This business is located in Pearlridge downtown area of the mall. Plenty of mall parking and easy to find. I go here whenever need to change currency for my trips abroad. Service is fast, friendly and easy. Daily exchange rates vary so you will have to check to be up to date. It's a great place to visit before your trip abroad. Thanks for the convenience. read more

Great place to pick up foreign currency before leaving to travel outside of the United States. Prices are better than the banks and or the airports. read more

We've been there twice last year and one this year and both times they did not have any yen. We didn't want to buy as much so we decided to avoid the bank. They said that you have to get on the wait list and when they have they will call you to pick it up so if that's the case why are you even there? read more

They have currency my bank doesn't. Fees are reasonable, currency is easy to order online and is ready quickly. Rates are good. This time it was Turkish Lira. Even got some Euros when I picked up the Lira since they had it in stock. Convenient location at Pearlridge in a kiosk so no parking hassles like the other place in Waikiki. read more

Stopped by CXI located in Pearlridge mall on 03-28-26, shortly after they opened their door for business. I was helped by a young female. As I rumbled thru my phone to check my notes, she waited very patiently. This was my first purchased of Japanese Yen from this business. All due to this young lady that was very patient with me, I would rate my experience Today and give this a 5 STAR read more

I like using them because it's so fast and efficient. My son went to a Waikiki exchange and we compared the rate for yen...it was the same. He was surprised and impressed. I ordered online and was notified my order was ready in a few hours. Picked it up the next day. It feels safer to get my order there at Pearlridge than in Waikiki. read more

Great location and the convenience of ordering online is easy, just plan on ordering at least a week before you need it & they will send you an email when it is ready for pickup. Staff was very friendly and professional. read more

Every time I visit, Marilyn always gives me 100% of her attention and I come out feeling great!

Make sure the currency you are exchanging is all the same type. I had Scottish and British pounds, they spend the same in Scotland, but CXI charges €5 service charge per type of currency to convert to another type. Therefore, if you only have a small amount, it is not worth exchanging. read more

I was able to reserve a currency pick up for Japanese yen and receive it on the same day, all in a matter of hours. This particular location is at Pearlridge Mall in Aiea, HI so parking is not an issue. Highly recommend that you place your order via their website; payment can either be completed then or when you pick it up. Also recommend that you retain your receipt after you return from your trip to take advantage of their Special Buy Back Rate. read more

I bought Vietnamese dong from CXI Pearlridge and for my US dollars I got significantly less in dong then the current market rate. I bought $550 worth of dong and only got $330 dollars worth. The exchange market has Vietnamese dong at 26000 dong per US dollar I got 16000 per dollar. I was told the reason for the significant difference can be due to higher rent for their space, the less need for Vietnamese dong etc. SHOP around but this place is a rip off. I did not expect to get exactly the market rate but what I got was significantly lower than what I should have gotten. Definitely look around but I would not look at this one. read more

Visit Currency Exchange here and at their other location. The bottom line? Rates are competitive (i.e. better than the banks) and money is generally available. If you're looking for yen, there's only one other place with a better rate and they require an appointment several weeks in advance (and may run out if yen). Personally, it just wasn't worth my time when this place was much more convenient (trust me, there were other local folx that felt the same). If they don't have your currency (for example, we needed AUD), they can order it and have it pretty quick. We ordered on a weekend and got it in Monday. Overall, a good experience. read more

High rate, although it's convenient in the mall the rate was double other places. Nice people just not nice rate. read more

(6/28/23) I researched multiple currency exchange places and banks and this company is one of the most competitive in pricing. So far my five star review is thanks to the prompt responses by Sieri K. I appreciate the fact that they have a quick response time here on the messaging feature of Yelp. It was very helpful and Sieri answered my questions in a timely manner and was very knowledgeable, helpful, and friendly. Customer service gets five stars. The process seems pretty simple too: order online, arrange for pick up at their convenient locations (give them 2-4 business days) or mailed to your home. They send you an email confirmation with your total. Very simple form to fill out, too! When you go to pick up or have it mailed to you, there are some minor fees depending on how large your order (ranging from $3-$10). And if you can't make it in time to pick up your order, there's no penalty fee! I will update my review with the remainder of the process once it's complete. But as of right now my review is for the online customer service I received via the Yelp messaging platform they used to answer all of my questions. Mahalo CXI and Sieri K! Update (6/30/23): Picked up my currency today, Friday, June 30th from Nikki! My order was placed online on Wednesday, June 28th. Sieri was kind enough to address my concerns with my last minute time frame and estimated a late Friday afternoon ready time. The timing was PERFECT! I managed to get there after work too just in time and Nikki was really sweet, extremely friendly, and helpful! Hands down The Best currency exchange company I have ever encountered! Conveniently located, great customer service, and easy process. Mahalo CXI, Sieri, and Nikki! For those who are still confused where they are located due to things having changed within the mall, they are on the FORMER SEARS side near Jeans Warehouse, PacSun, and TILT 2. read more

Currency Exchange International - Located near TILT 2, Jeans Warehouse, and PacSun - Currency Exchange Near Me - Aiea, Hawaii

Picked up yen twice in the past couple of months for my trip coming up. Thank you Siri & Nicole for your assistance! Pearlridge has been my pick up spot for the last couple trips! read more

I waited for 2 weeks for my order, but later found out that they cancelled my order without notifying me.

Very good customer service ... ask for Siri at the pearlridge (downtown) kiosk - She was very accommodating with my complicated order ! read more

I have to write about my exceptional experience at this location given I've been getting crappy service lately at various places (drive thru, grocery stores etc). Yesterday I went to check on my reservation because I didn't receive any email for pick up. The young local guy working told me I needed to wait for the email which is understandable. I asked him to cancel my reservation for I don't currently live on island and was flying out in the afternoon and not able to pick up after today. He then checked if the requested currency was on hand, there was some, and he proceeded to assist me. Kudos to the local guy with arm tattoos for being so nice. I'm very appreciative he took the time to check for he saved me from major anxiety trying to figure out where to go (the currency I requested is not common). I usually pick up currency from here due to convenience, competitive fees and good customer service but this time it was a major home run. read more

We were cruising around Pearlridge when we noticed this exchange station. We had a few Mexican pesos on us and we weren't going to Mexico again anytime soon. We decided to exchange it quickly instead of losing or forgetting about the pesos. Regin (i think was her name) was very kind, and courteous. She also spread aloha by taking care of us as kama'aina, which I really appreciated. It was a great experience and would come here again when we need to exchange currency. read more

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POOR SERVICE! RUDE EMPLOYEE! It's been stormy for a few days with warning signs to travel unnecessarily and take precaution measures. However, after receiving messages that our orders were ready and it was a special day, we decided to make the inconvenient travel to Pearlridge from deep Leeward side to pick up our yen. Before leaving, we checked emails with information that they will be closing at 5:30 pm due to the stormy weather. We made it to CEIFX at 5:20 pm but the CLOSED sign was already up. The Asian lady working sorry we're closed. I mentioned the email and all she could say we got word to close. I said kindly "I understand but it is not 5:30pm and I am here to pick up my order. I drove from far in the Leeward side in the storm to pick it up." She rudely and said with a cocky attitude that they had shut the machine down. I told her nicely (again) but it's not 5:30 and the longer you sit here being argumentative the closer it gets to closing time. I also told her that she had shut the machine. She then raised her voice and repeated it. I told her again calmly and nicely that that's not right. She continued to raise her voice. By this time I was getting upset, my husband said "never-mind we won't buy here anymore let's go". I said "you know it's not even about the yen anymore it's about them complying to their email." I asked for her name which she abruptly refused to give and asked for her supervisor # which she was trying to find yelling at me by this time. We ended up leaving upset. I called the supervisor left a message of the incident 2 days ago and have not heard from them. This is so disappointing. We did find out our bank and other banks were able to provide us a better service and it was cheaper. We won't be providing any services to CEIFX anymore. Poor service!! read more

requested money exchange online. the next day I received notice for pick up. the process was fast and easy. cheaper than going to my bank! I'd use CEI again for sure. read more

going to Japan and needed to exchange money. Alexa was great! very nice and helpful. check them out at Pearl ridge downtown.