Hello, for anyone reading this review who may have also seen the reviews left by my family, I am…read morethe person who was charged the $149. First, I want to thank my family and everyone helping spread awareness about what happened at this Miracle Leaf location. I'm going to explain everything exactly as it happened.
On Saturday, May 9th, 2026, I stopped at the dispensary to pick up an order and was told my prescription had expired and needed to be renewed. I first called the Pembroke Pines location because it was closest to me. Jessika, the receptionist there, was extremely professional and helpful. If you need to renew your card or prescription, go there, not here. The only issue was that the doctor was not there that day, which I understood, so she helped me look for another location with a doctor available.
Pembroke Pines was running a Mother's Day promotion that would have made my renewal $50 cheaper, but I chose to pay the extra $50 at the Davie location because I believed I could get a same-day appointment. When I called Davie, however, I was met with the rudest receptionist I have ever spoken to. From the moment she answered, she sounded annoyed that I even called (as it turns out, she was annoyed because she only had 10 minutes left on her shift). She told me the doctor had already left and the earliest appointment would be Tuesday, May 12th. I reluctantly scheduled it as a backup plan.
At no point was I informed I would immediately be charged $149. I believed I was simply saving my card for a future charge if I attended. The entire reason I chose Davie and paid extra was for a same-day appointment. Had I known I would be charged that day for a Tuesday appointment, I would never have agreed. I only realized after receiving a Square receipt and checking my bank account.
Within 2-3 minutes, I called back because I already knew I did not want the appointment. I was able to cancel it immediately, but I was told I would have to wait until Tuesday, May 12th, when the owner was in, to receive my refund.
On Tuesday, I called 10 times during business hours. My mother called 3 times, and my partner called once--14 total unanswered calls on the day I was told to call back. After no response, I went to the Davie location and found the doors locked during business hours while the "open for business" sign was still up.
At that point, I sent a detailed email explaining everything. Despite being charged without clear consent, having $149 tied up for days, and dealing with rude interactions, I remained calm and professional.
Shortly after, the receptionist called me back furious because I mentioned she was rude in the email. She began yelling at me and my partner, interrupting, speaking over us, and eventually hung up. She did process the refund, but only after all of this. During the call, she said things like, "It's illegal to make false accusations," and "When you gave your card info, that was consent to charge you, so this isn't my fault."
The situation left me extremely distressed. I have a medical prescription for anxiety and depression, and this only worsened it. After seeing my condition, my mother called to ask why we were being treated this way. Before she even identified herself, the receptionist answered rudely again. (This could have been any patient calling for help renewing their prescription, yet the attitude remained the same.) Once my mother introduced herself, she was also yelled at and told, "You guys are being so extra right now, I already refunded him," before being hung up on.
Ironically, the receptionist did not realize she was speaking to someone working within the court system. Because of the unprofessional and hostile behavior, we will be escalating this to corporate, the attorney general, and pursuing legal options. No medical patient should be treated this way.
To be clear, this is not about Miracle Leaf as a whole. I've had positive experiences at other locations, especially Pembroke Pines. This issue is specifically with the Davie location.
(Edit: They claim I was informed of the charge and requested a price match. I dispute both. I only asked if they had the same promotion, not for a match. My issue is that I was never clearly informed I would be immediately charged $149 for a future appointment. Everything stated here was already in my original review, and I have nothing to hide unlike this "establishment." Their response will be below.)
