Our three kids love this place! All the dentists we have seen, Dr. Reham, Dr. Scotty and Dr. Nancy…read moreare really good. My oldest daughter comes here for orthodontics as well as for her dentist and her braces plan is progressing well. My son comes here for dentist only for now and has seen Dr. Reham. She is amazing. Super skilled at what she does and super gentle with the kids. You definitely feel like you can trust her. My son had cavities that had to be filled, with laughing gas and it went very well. Finally, my youngest daughter had the most dental work done here after she experienced cavities and tooth decay due to drinking milk in bed as a baby and not brushing afterwards. She had to do the repair under general anesthesia at 3, which is super nerve-wrecking as a parent but under the care of Dr Nancy it went very well. We appreciate that everything is super kid friendly, from the coin kids get to retrieve a prize at the end of each visit, the tee shirt and picture with the dentist they get on their first visit, etc. We will keep coming here and also a special shoutout to all the dental assistants! We appreciate you.

We are newly moved in town and in need of a new dentists for my 8 yrs old…read more We were ask to get x ray done as soon as we walked in. I thought that was strange, my 8 yrs old never had cavity always have his regular check ups and last xray was done at previous dental office 6 months ago. Now coming to this new dental office, he didn't start with seeing the dentist to see maybe there is something questionable that needed xray to confirm but ordered xray to be done by the door as if it was getting a temperature?! Of course I denied it and was asked to sign a no xray waiver. I can't help questioning this clinic protocol on pediatric radiation protection, and I will speak to the floor manager over this issue.

Stress-free dentistry was previously a "foreign concept" until this pediatric dental office came…read morealong. From the phone call, where the receptionist attentively answers all scheduling logistics questions, to the dedicated dental assistants and doctors who go out of their way to make every family feel totally at home- this office covers all the bases. Their warm receptionists are well-versed in checking insurance eligibility and the treatment coordinator is great about calculating accurate co-pay amounts. There are never any hidden fees or surprises for the bill, which is a welcome reprieve from all the red tape that can come with large, DSO-owned offices. It's comforting to come to a private, single proprietor owned practice, with personal accountability. It's reassuring that their financial coordinator bills out-of-network dental insurances as a courtesy to us, and the small difference in co-pay is certainly worth it, for high quality, personalized care. Their spacious waiting room has all of the necessary amenities: plenty of comfortable seating, a wide array of tea and coffee, and educational toys for the kids to play with, while waiting. The kids adore the rustic rocking horse, while they sit and watch their favorite Disney movie that's streaming on the large, flat screen TV. To our pleasant surprise, all of the children, even for filling appointments, happily follow the caring dental assistants back into the clinical room. No child looks anxious,which is rare, given that this is a dental setting.This is such a huge relief for parents, who can totally relax and have confidence when allowing their children to follow the RDA into the clinical area. The assistants and dental associates are all calibrated to deliver the same, high quality dental care that Dr. Cindy prides her team in. Dr. Omid is so gentle and soft-spoken. Dr. Ivan Lee places stunning cosmetic restorations on baby and adult teeth. He is an absolute perfectionist. Dr. Andrew Huang has this soothing and calming effect on even the most nervous kids. He's very thorough with exams, and clearly explains every finding. All of their dentists do excellent treatment, such that even the most fearful children have no reservations about moving forward and returning. I have no reservation about recommending this practice for kids and young adults alike. Everyone leaves with a beautiful, healthy smile here!

Our baby did the first dentist appointment today and the process is very good and the doctor Yee…read moreand her team are so nice to the clients. Our baby love this place so much and enjoy the day here. She did her first teeth brush so well. We recommend this place for sure and will come back in the future.

I've been taking my 4 and 6 year old here for 3 years for checkups and no problems. One time they…read moremessed up my appointment and forgot to tell me they cancelled my appointment and that was my only issue. Yesterday my little one knocked his tooth back in gymnastics class and it was after 5pm and I tired to call to see if they were still there and got Vm and I hung up. Immediately I got an auto text saying were you trying to reach us? You can text us with your question and we'll reply. So I explained the issue, and about five mins later I got a text from the dentist asking for more info and pictures. I text those back and he called me and gave me his recommendations on what I should do and what to expect and scheduled to see him the next morning at 8:30am. I was freaking out because my son was so upset and this made me feel so much better and I appreciated it so much. Today I went and he got an xray and got seen by the dentist and we were advised of follow up procedures and what to expect in the coming weeks. The office is clean and inviting for the kids. The front desk staff and the hygienists and the dentists are all very kind and caring. After my experience in the past 24 hours, I'm even more impressed with them. Thank you for taking care of my son and setting my mind at ease.

My daughter is very sensitive to tastes/textures so putting anything unfamiliar in her mouth like…read morefluoride or a buzzy water pik or even a different toothpaste makes her what some might call a difficult patient. But I am so happy I found BAKD just across the hall from my own "adult" dentist's office. Dr. Ayman Metwally and his staff really do try their best to make their patients comfortable and will not pressure you into procedures or rush you thru an appointment. I'm also grateful for their flexibility to accommodate last minute changes. We've had a couple of incidents where we had to reschedule because my daughter was feeling more anxious than usual. I can't recommend BAKD enough if you're looking for a pediatric dentist!

Dr. Angela Lee is fantastic! She is caring and took time to explain every step with patience,…read moreturning a stressful morning with a crying 20 month old into a much more manageable and gentle experience. She is also great with my 5 year old son using kid friendly words to describe the tools and made it fun while scaling his teeth. I wish she was my dentist! The dental assistants and everyone at the front desk are friendly at the Sunnyvale location. We are very happy here.

Misrepresentation/Deceptive Billing - Filed Insurance Claim but Hid an "Internal" Cash Charge…read more Be extremely cautious if you are an out-of-network patient here!!! During my visit, I was charged a fee that the front desk explicitly told me was my "Out-of-Network Copay." However, after checking my insurance statement (EOB), I discovered that while the clinic did file a claim with my insurance, they completely omitted this charge from the claim and kept it as a separate, undocumented transaction. When I questioned them, they changed their story, claiming it was just an "internal code" charged to all out-of-network patients. Masking a private, arbitrary office fee as an "insurance copay" while deliberately keeping it off the official claim submitted to insurance is unethical and deceptive. Patients deserve full transparency, not mislabeled fees and unbundled billing. I strongly advise checking your EOBs and asking the purpose of payment carefully if you visit this practice.

We had a very positive experience with this dental office. What I appreciated most was the…read moretreatment approach for my child. It felt thoughtful, conservative, and appropriate for his needs. As a parent, I was looking for a treatment plan that would address the cavities effectively without doing more than necessary. I also wanted to keep the treatment as manageable as possible for my child, because longer or more extensive dental procedures can become much more stressful and overwhelming for children. The treatment has been done step by step, but I never felt like we were simply postponing things. Each visit had a clear purpose and we were making real progress each time. That gave me a lot more confidence and peace of mind. English is not my first language, so communication can sometimes be challenging for me. Everyone here has been kind and patient, but more importantly, I felt that they genuinely cared about doing what was right for my child. They did not make a big show of it, but I could feel their sense of responsibility through the way they approached his treatment. I also really appreciated that the plan matched what I had hoped to find: gentle, effective, and not unnecessarily aggressive. As a parent, that made me feel less anxious and much more comfortable working together with the dental team. We are very grateful for the care our child has received and are happy that we found this office.

Taking your child to the dentist is normally something any parent would dread, but somehow this…read moreteam makes the entire experience professional, warm, easy, and dare I say fun Everyone from front desk to assistant to doctor was incredibly kind and wonderful with kids. Dr. Elizabeth Ng is our absolute favorite. She has such a special way of making children feel comfortable while also giving parents complete confidence that they're in excellent hands. Especially helpful was some key tips on how to get toddler daily brushings to be less traumatic for everyone This practice is truly exceptional. Highest possible recommendation!

To say that Dr. Amiri is wonderful is an understatement! She and her staff are so nice, caring, and…read moreunderstanding. Dr. Amiri is so considerate and personable and absolutely great with kids. My kid is older and she is just as patient and kind as I see her interact with the little kids that come in. I have never felt rushed or like I'm inconveniencing her with questions. And I love that she takes what I call a minimalist approach and has a great way of explaining treatment plans. The other really nice thing about her office is her other patients, they always seem to be just as friendly and it makes for a really nice atmosphere. And even though there are usually other families, they run a tight ship and always seem to be on time. We've had many dentist appointments in the last year and I can't think of a single time we had to wait, even though it would be completely normal if we did. She takes our insurance, but would 100% be worth the out of pocket costs if she didn't. Every experience has been positive and I have never left with a bad feeling or unanswered questions. I truly can not think of a single negative thing about Dr. Amiri or her office, she is hands down one of the easiest going, friendliest people and I recommend her wholeheartedly. My only regret is that we didn't find her sooner, she is an amazing pediatric dentist!

Amazing team! My…read moredaughter actually gets excited for her appointments and constantly asks me when her next one will be. Highly recommend.

Great staff! Very friendly and warm environment. They truly care for their patients. I highly…read morerecommend. Love the team!

I feel sad updating this after being a long time BAKD family. When we joined in 2019, we had an…read moreamazing experience. Staff was warm and kind and our kids always looked forward to going. Over the past two years, we have noticed significant change in how the BAKD Santa Clara office was run. On more than one occasion, the dental staff were reprimanded by the lead dentist (Dr. Radwan) in front of us, making us feel super uncomfortable, even when our hygienists had done a good job. We also had Dr. Radwan suggest a cavity filling and sealant for one of our kids. We took the day off of work and our daughter missed school to get to the appointment, only to be told that day that actually she didn't have a cavity that needed to be filled, and that they needed to look at the X rays again. On top of everything else, BAKD no longer accepted Delta Dental, and it became the patients responsibility to pay upfront and then get reimbursed and manage the go betweens of insurance and the dental office. We have since left BAKD and continue to get automated appointment reminders and billing requests, even when we have not been enrolled in over a year. When we call, it goes to voicemail and no one returns our call.

My son has been going to BAKD for about 6 years and have seen both Dr. Phen and Dr. Su for regular…read morecheck ups, cleanings and treatment. They are both great and really care for my son's dental health and what works best with our lifestyle. Everyone in the office is great! The front staff greeted me when we walked in and you have to check in on an iPad where you update some information. Today, my son saw Brittany for his cleaning and she was wonderful! She was very gentle, patient and she made my son feel comfortable.

I took my kids to the Saratoga location as they were in network and every time we went, the staff…read moresaid we only have to pay the copay. Then this May I started receiving a bill online. The "bill" never provided an explanation as to what exactly they were for. I asked for an itemized bill, in which they could not produce for months. It wasn't until August that someone called me back to tell me verbally what the charges were (x rays that I didn't know my child took), but still nothing on paper and I received a notification every month about my outstanding mysterious balance. In early Nov, they finally produced an itemized bill that I have attached. I'm still not sure why under 3 years old oral evaluation isn't covered by my insurance, but that's what I was told. I paid the statement balance and today, 12/5, I receive yet another notice that I owe $7. There was no explanation, but comparing the two statements, which I have included here, it seems they randomly changed some charges and even added a charge. This is fraud because the last six months they have sent me a different bill this whole time and now all of a sudden after I paid they decided to change the charges with no explanation? It is also harassment to continue to email someone without providing any explanation for the charges. It's their responsibility to make sure the charges are correct and it seems they're just arbitrary at this point. Stay away from this incompetent business.

Hands down, the BEST dental office for kids! We've been bringing our children here for over 10…read moreyears, and not once have we had a complaint. The entire team is caring, patient, and truly amazing at what they do. They make every visit a positive experience, so going to the dentist is never stressful or intimidating for my kids. Their professionalism and genuine kindness keep us coming back year after year. We highly recommend this dental office to any family looking for exceptional pediatric dental care!

Okay what a cute office !! We were greeted by the receptionist soon as we entered , super sweet…read morehanded my son a movie menu for him to pick his favorite movie while they did his cleaning and he also got to vote for the best pumpkin 10/10 !! We got to meet another lady who was very informative and transparent when it came to the insurance and billing (We love the honesty ) 10/10 !! The lady that did his cleaning was an absolute Gem she was super sweet and very patient with my son , she even let him help with his cleaning 10/10 !! My son has Autism and everyone has been amazing for it being our first time here .. The Dentist was super cool too he went over the work that my son needs and he was very straightforward about the plan ..This place can't get any better def recommended

Growing up, I am always prone to get cavities, so I am used to getting work done. When I was first…read morecame to come see Dr. Thai from a recommendation, I was honestly confused by her conservative approach, but that's because I was used to the typical dentists who usually push for procedures. Dr. Thai is a kind & caring dentist who genuinely wants to take care of my teeth. I have never had a dentist who would want to "get to know my teeth" or recommend ways to improve before she drills. I had a couple accidents since coming to Dr. Thai at the beginning of this year; she would squeeze me in her busy days or even let me come for an emergency appointment on her day off. Most recently, she got me a tooth crown that matches the color of my teeth perfectly. I still can't find it right away if I don't look closely, and she picked the crown color by only looking at my teeth! It was sweet how passionate she was. I had no doubt when she told me that tooth crowns are her specialty. There were so many times I would look at my teeth and feel bothered by previous procedures. When I look at my teeth now, especially the tooth crown, I feel taken cared of by Dr. Thai. I don't think I can trust another dentist as much as I trust her. I have since recommended Dr. Thai to many friends and would 200% continue to do so!

Me n my family received exceptional care!, More than hospitable treatment a coordinated plan of…read moreaction moving forward! We also got a shocking surprise having to remove 6/8 baby teeth for my young one.. Wow bursting the bank here but Doc and company are so great we worked out a strong partnership plan to get right! Thank you Premier Care of Cupertino!! My family's Dentist.. Prepping for Braces and dentures soon!! Yaaayyy can't wait ..