The counter person, Clinton, was great, very helpful and courteous. We ordered two single cheeseburgers, a pot roast sandwich, onion rings, cheese curds, and a chocolate malt. Everything was excellent and came out quickly. We go to every Culver's we run across and have never been disappointed. read more

Came here for a quick pit stop after visiting the international peace garden before we had to go to the airport. My husband loves Culver's from growing up in the east coast, and it was my first time, it didn't disappoint! I got the turtle sundae, and my husband got the mint chocolate custard, both $5-6 ish. I would say this place is like a step up from mcdonald's/dairy queen - cute for a quick friend pit stop but not nice enough for a date, also has fast food if you're hungry but we haven't tried it Our service was good even though the cashier was obviously new, the bathrooms were clean, and great place to fill up our waterbottles before we left town. Overall we were satisfied! read more

Culver's - turtle sundae and mint chocolate chip - Burgers Near Me - West Valley City, Utah

I usually love culvers for their cod, but when I was in Salt Lake City, this was the absolute worst Culvers I have ever been to in my life! I did take pictures and when you look at the pictures, you will see that I am wearing gloves because I do want you to see the detail in the photographs. now I understand that staff gets busy and overwhelmed but you do have to delegate and make sure everyone pulls their weight. because in my opinion, the owner is at fault in this establishment. OK well let's start at the beginning. I went to the drive-through to get some fish for dinner. I ordered a two piece entrée no sides. The guy was genuinely nice, or so he seemed.....the drive-thru line was entirely too long. The wait time was 27 minutes! Going back to the first part of my review, when I said, I ordered the fish, that reminds me, they also were out of tartar sauce. I just don't understand as your management team. Why would they allow you to be out of your most popular condiment? your owner management all let you down and they didn't care about the consumer either. read more

Culver's - Ice cream machine - Burgers Near Me - West Valley City, Utah

See all

Not a great experience! They don't have enough staff to even open the lobby! The drive through took forever and the food was ehhh. The Culver's in Bountiful is 100x better. This experience today has left a bad taste (literally) in my mouth for Culver's going forward. The owners should be on the job and working on getting good help asap! read more

Took 20 minutes to get one burger in the drive through! They weren't busy at all! I realize they make the food fresh but 20 minutes is rid

Actually came back after all this time. And it was a mistake. To be fair, the ice cream was at least better this time and a little less melted, but I also ordered a single chicken sandwich, and I had to wait in the drive through for 15 mins. read more

Nasty, dirty and disgusting. I hope i don't get sick. I can only imagine how gross the kitchen is. I will be reporting this place.

Okay, so I see the negative reviews. And by my very Karen-y email I sent to the manager of this location, they know I was ready to be amongst the negative reviews. Instead I come here with a mostly positive review after a negative experience. We don't have Culvers in the area I live, so when we go someplace that has it, I stock up to bring it home to my kids. Culvers chicken tenders reheat amazingly well! So, we ordered 2 8piece tenders to take home for our kids, and 1 4piece tender for me to eat for lunch that day (for a total of 20 pieces). I placed the order and paid using their website for convenience. We went in, grabbed our order and everything seemed in line. One bag with my 4 piece and my husbands burger, 1 bag filled with what appeared to be my 2 8 pieces of chicken tenders. The food we ate for lunch that day tasted great and we had zero issues. Used the restrooms in the restaurant, which were clean, and overall had no complaints. Now I'll own that I should have double checked the bag, but I was sick and we had a seven hour drive ahead of us and I just wanted to get home. Anyway, get home that night and go to transfer the food from our cooler to the fridge and that's when I realize we were given two four pieces instead of two eight pieces. Essentially, we were shorted an entire 8 piece order. I wrote to the company via their survey and waited a few days with no response. I then had my husband call and explain. We simply wanted a refund for the missing item, that was it. We were told by the person on the phone that they only would refund us in person. Regardless that we ordered online and we lived 7 hours away. This had me FUMING. I wrote a scathing email through the Culvers website, threatening a dispute and leaving negative reviews. I mean yeah, I went full Karen, I'm sorry to admit it. shockingly though (to me) not two hours later, I got a response from the manager via email. He admitted there must have been a misunderstanding and that they indeed would refund me my 8 piece since I paid online and didn't need to come back in person. I appreciated the response and was overall happy with the resolution. About two hours later I got my refund confirmation - he had refunded the ENTIRE order, not just the missing item. I admit after a rough week and being super bummed about losing out on my extra chicken (like I said guys, we live 7 hours to the closest Culvers and it's my favourite food), I cried at that act of niceness. especially given i wasn't exactly kind in my email to the restaurant. So, I wanted to spend some time today to give this place a bit of praise. Because at least for me, they went above and beyond to make the issue right and I really appreciate it. read more

I went to Culver's my first time at the location in Bountiful, UT in April 2024. I ordered a burger and discovered that you get no condiments unless you ask and pay more. The place must be very popular because the line at the drive-up was very long. I got my burger in a reasonable amount of time and thought the service was good. The burger not so much. The buns were soggy and completely saturated with fat and was quite expensive. It was disgusting and did not taste very good. Maybe other items taste better but I am afraid to go back. read more

Bitchiest service I've ever had and over half our food was missing. If you're going to be awful to your customer, at least get your food right. Would not recommend, go to chick fil a instead read more

The worst corn dog I have had in my life! I asked twice for mustard and ketchup. The guy who handed me the bag said there was ketchup and mustard, but there wasn't. The corn dog was awful. It was sweet and raw in the middle. I couldn't taste any meat. It was disgusting. I will never go there again. read more

when I got my shake it was melted and looked like water .shakes are supposed to be frozen am I right f culvers read more

We waited forty five minutes while the teenagers working complained about doing their jobs. The cashier left and went who knows where while about fifteen of us waited around with a pile of food prepared waiting to be served. Cashier came and cleared the order and began serving people that came after us, she finally mumbled to my wife and my wife approached and was asked what she ordered it had apparently been cleared, not served, and left in the back somewhere. It was a sandwich and an ice cream now served completely melted and soupy. Save your money and go elsewhere. Culver's won't be around in a couple years and their customer service is a prime example why they're slowly dying. read more

20 minutes for a five dollar cup of soup. I actually had to ask for it to go, because it took so long. They gave me straight up bad attitude. (Pretty sure it's the same employee that Amelia m wrote about on her review two weeks ago) All the orders were sitting there ready to be delivered, but the employee who was doing the delivering, couldn't figure out the number system. It appeared that no one in the restaurant was being served. Mist of the 10 customers were asking where their order was, or coming back with incorrect orders. I could not figure out which employee was the manager, because they all looked confused. As I was walking to my car I started to realize that if the service was that bad, how could the food be any better? Well I was right. Whoever made the pre made, frozen soup, added way too much water and it tasted just like water. Threw it away after one taste. Obviously no one has trained these employees. To bad for Culver's. The other locations seem to have it together. read more

First time there for dine in.. bad customers service and very rude! Not helpful at all for menú help and they got my wrong...?! Also lobby was very dirty.. will not recommend to friends or family.. read more

The indoor dining is absolutely disgusting, from the floors to the number placards to the condiments section, everything was gross. If I was the manager, I would legit be embarrassed by it. Come on Culver's, you're better then this. read more

Culver's - Burgers Near Me - West Valley City, Utah

I was skeptical at first. This butter burger thing sounded horrible. However, sometimes names can be deceiving and I was very impressed by the time I left. My coworker brought me here for lunch because he loves their custard. Of course I had to see what the buzz was about. I ordered the cheddar butter burger meal with cheese curds as a side. The burger was made fresh to order with my toppings of choice. The burger itself was thin and I can see why there are so many "double" burgers on the menu. The burger was flavorful and not too dry. I have never had fried cheese curds before and this seemed unique so I gave it a try. Not bad. A mix of yellow and white cheddar curds breaded and fried perfectly crispy. The drink selection was very ample, with both sweetened and unsweetened tea available. They even had strawberry soda on the fountain selection. After looking at my receipt, I noticed I could get free custard for filling out a survey. CHA CHING! I jumped on my phone and filled out the survey and got a code. I ordered a small dish of the flavor of the day, which happened to be caramel fudge cookie dough. This was the best custard I have ever tasted. It was deliciously smooth, soft and you could really taste the egg in this fresh delight. Free stuff always rates high on my yelp reviews. Also, they had a cooler full of pints of various concretes that you could take to go. Not a bad idea. Looking around this place, I noticed it was immaculate and there was a small army of employees washing windows and wiping up the floors and tables. The service is very friendly and they bring the food to your table with a smile. When you bus your table, I couldn't help to notice they had plastic recycling. I can't tell you how happy that made me and wish other places cared that much about the waste they create. As I was leaving I noticed how nice and cheery their landscaping and window planters looked. Wow Culvers... you did me right! read more

Culver's - Flavor of the day for free! - Burgers Near Me - West Valley City, Utah

See all

Extremely slow. Must only have 1 person working. No inside dinning, I think they waited for all cars to order before they started to cook. Be here for lunch to get served dinner. read more

Wow, inexcusably filthy and disgusting. There was a bunch of white crud (mold??) coming out of the Coke dispenser, which was also leaking. None of the tables were clean. Staff was oblivious and I had to repeat my order at least 3 times to the cashier because of a language barrier. This is the first time I've been to a Culvers that has been completely disgusting - all my other experiences at Culvers at other locations have been wonderful, but I will definitely never return to this location. The two workers behind the counter just stood there and chatted, ignoring customers, meanwhile the entire eating area was disgusting with not even one clean table - how do you even justify that? Just leave your conversation for a couple minutes and wipe down some tables, it's what you're being paid to do! The way you present yourself also matters - I wish I had just left the restaurant instead of ordering at all, but when your cashiers can't even be bothered to do basic hygiene and grooming to show up to their public facing job, I don't especially want them handling my food. So, bad decision on my part to go ahead and place the order even after being squicked out. I'm still kicking myself for the decision I made to go here and pay for food from someone I probably wouldn't let into my house to cook for me, let alone pay them to do so. Gross. Never coming back to this location again, there's just no excuse to just hang out and chat while letting your entire restaurant be filthy and disgusting. No one takes any pride in their work anymore, it's very disappointing. read more

One of our friends posted a picture of the cheese curds on her facebook wall a few months before our trip so I was looking forward to this place with eager anticipation! The cheese curds were as good as I could have hoped- what's not to love about deep fried cheese? The custard was good as well. I love how they have so many toppings you can choose from to create your own dessert! Also nice is their flavor of the day for those who aren't so creative or can't make a decision on what ingredients they'd like to blend! The only thing we didn't like about this place was the burger. We ordered a mushroom swiss burger and when it came out, I didn't know what to think. You could smell that it was burnt and it did have a burnt crusty edge. Also, it was the thinnest hamburger patty I've ever seen, about the thickness of about 3 slices of sandwich lunchmeat. Sad. Thankfully we ordered a double patty. Not a big fan of the burger at all but I'd come back for the cheese curds and custard. read more

Culver's - Mushroom swiss burger. Can you believe that this is a double patty? Also remember that there are mushrooms and cheese in between. Boo! - Burgers Near Me - West Valley City, Utah

See all

If you go to the West Valley Utah Store on 5600 West you want to meet Steven. He is the best and super customer service oriented! He made our visit perfect! Best Culver's experience I've ever had! read more

This is my favorite fast food joint. Their focus is on the dairy. Great cheese, great custard and Midwest inspired flavor. It's really scrumptious. I love their pot roast sandwich! It comes with your choice of steak sauce, horseradish or both. So yummy! You can't go wrong with a concrete mixer or shake either. Also, you can take a pint of custard to go if you prefer your desert later! One thing I really love is that they have recycling in their facility too! That tells me that they care about the environment which is really important to me! All in all, they're pretty great! read more

See all

Received raw hamburgers, disappointed. I get they're usually busy and cook fresh as ordered, and I don't mind waiting. But to wait 16+ minutes for raw hamburgers (4 total) is pretty upsetting. Won't be going back, not worth the risk... read more

Culver's - Raw Culver's Deluxe Double hamburger - Burgers Near Me - West Valley City, Utah

See all

They need to clean the dining area!!! It was disgusting. We were sticking to the floors. Trash was overflowing. Even the napkin holders were covered in sticky gunk. Horrible. read more

Great mushroom swiss burger. My son liked the creat your own hamburger because you can cut out what you don't want and only add the good stuff. read more

Went through drive thru at 9:46 on Friday evening, with the understanding that it was late and most likely limited crew. I waited about 20 minutes for my order. My granddaughters Sierra Mist was straight carbonation. My husband went in to get a different drink. We received our order got home to eat and the burger Pattie's were BURNT! I think they were on the grill the entire time we were waiting for our food. I am very disappointed with the quality and feel like we threw $30.00 away that night. I don't usually do reviews, but I contacted Culver's twice on their website and have yet to receive an apology. Won't be returning to Culver's! read more

See all

Service could have been better. Wasn't happy with the person over the speaker. Offered senior citizen discount but didn't give it. Not happy at all. read more

Good food!! Lots and lots of options. Fried this, fried that, grilled something and a couple salads. Ice cream and concrete flavors and topping combos out the wahzoo. What I have tried was very good. I once had a oreo concrete mini mixer. My daughter's lunch came with a free scoop. She got chocolate and loved it, I enjoyed the couple bites I stole. Stealing ice cream from a kid never tasted so good. Service can be slower than cold molasses, inside and drive thru, so make sure you get there before the lunch rush if that's about the time you're looking for grub. read more

Culver's - Chicken fresco salad. It's ok i guess. - Burgers Near Me - West Valley City, Utah

It wasn't the worst burger I had but definitely not the best. I think the burger itself was disappointing. Super then slices of beef as I got the double. It's worth trying though if you never had it as they supposedly make them to order. Spent $13 for a combo which include a strawberry shake instead of a fountain drink. read more

Culver's - Culver's - Burgers Near Me - West Valley City, Utah

See all

Customer service is terrible, first off when we went the first time we weren't greeted instead the lady with with ginger hair looks at us and rolls her eyes doesn't even try to make it low key. She made it obvious so we could see her rolling her eyes. Then she was complaining to her other co-worker with black hair and was light skin how she felt like she was working on a 15 hr shift and still had her back towards us. After waiting for 5min when there was no one in the lobby the lady with the black hair decided to take out order and they both just looked unhappy to be there. Like if you guys don't like working there you should really find another job. The second time we went the same lady with the ginger hair saw us on drive thru and made it so obvious again with her rolling eyes. She really got issues. Won't be going to that one and don't recommend anyone to go there! read more

My son ordered while I was in the restroom. There is no running water in ladies bathroom. A hand sanitizer dispenser station is there instead. There was no sign stating faucet is broken. Asked the cashier about how long have they had no running water in the ladies bathroom, and she replied, "2 weeks." If my son had not already paid and received his food, I would've walked out. Lobby is nasty, trash bins full, tables not clean, garbage and stains all over the floor. This is unacceptable. There needs to be a hand wash station in the darn bathroom! Will never visit this location again! read more

EXCELLENT FOOD and EXCELLENT SERVICE! I had the PRETZEL HAUS PUB BURGER, onion rings and a Dr Pepper. So good and filling!!! Quick, great service. Culver's is the only restaurant I know of that did not run out of fry sauce during the pandemic. Culver's seems to be well managed and I really love it every time I come here. :-) Yum! read more

Slow / Cold food. I fear that Going out to eat will NOT be a pleasant experience for a couple of years. Every restaurant is short staffed & untrained. read more

I think Culver's is one of the better chain burger spots. We don't have them in LA so I do enjoy eating here when I need a quick burger.This location has always delivered good fresh burgers that are on point. I like asking people what their top five burger spots are. The qualifier is that it has to be their main burger and not a gourmet burger. It's a great game to find some hidden burger joints. All that being said Culver's may make it to my top five for chain burgers. The shakes are delicious make sure you get one, you won't regret it. Lastly, the restroom was very clean, a huge positive for traveling people. Most fast food restaurants have horrifying facilities but this one was very clean and safe. read more

I am giving this restaurant a 1 only for the reason the lady working at the drive thru is very rude. She is short, she cuts you off, she has no manners . If you don't like your job, find a different one. read more

Joanna shouldn't be a manager. She argued with me over fries that we didn't get in our order in February. I was promised coupons and Joanna said she needed my receipt. The person in the drive thru that took my order did 2 different orders and didn't give us our fries. Joanna said she was refusing me service. I mean she basically called me a liar over fries. read more

No walleye at this Culver's. Fast service. Clean dining room. Very good food as at all Culver's. read more

This place is awesome. They are doing drive through only and there employees are rocking it. We had a complex order and it was ready as soon as we got to the window. Culver's food is great, quick and the employees are friendly. read more

I've never left a review for any business, but I've been to many Culver's, and realize it's hard to staff nowadays. If you don't have the staff to keep up with orders you should be closed. Every time I come through this specific location I wait for 30+ minutes in the drive through which is absolutely ridiculous. I've never been to a slower fast food chain location in my life. Do better or close the drive through... the least you could do is let people know you are slow or backed up. read more

I just went to get some ice cream two cups with one scoop of the marshmallow Oreo flavor of the day and a medium strawberry sundae in a medium chocolate sundae . . I told the girl two times what I wanted and she still got it wrong!!! when I told her she just rolled her eyes it was a young girl black hair with glasses at the drive-thru.... hopefully she didn't spit in my kids ice cream!!! read more

Culver's - Burgers Near Me - West Valley City, Utah