Awesome all the way around. Had plumber, Estimator, HVAC service and HVAC installers. All great. A…read morebit expensive; but you get what you pay for.

Just received a call from Tonna about our washer connection and apparently there was a mixup and…read morethey were going to finish the job Thanks to them

We moved into a home with Gibson's. They just continued service - never giving us details of the…read morecontract. Strike one. They send rude and unprofessional techs - one intimidating me and being confrontational in front of my two children WHILE INSIDE MY HOME. Strike two. The second tech misinterpreted my kindness for...? When he came back he kept asking about my husband and if something had changed. Strike 3. I was told there was an issue with the water softener and that they would contact for a service appointment. They never did. I had to reach out to them, and they have course came out to the appointment. They didn't tell me anything that they had done, left, and charged me $200. Surprise - it didn't even solve the problem. I had to wait until my new water softener was here, but I was thrilled to call and tell them to kick rocks. I am happily a Culligan customer and will continue to tell anyone and everyone a horrible experiences I've had with Gibsons. YOU CANNOT INTIMIDATE - HARASS - COME ONTO WOMEN IN THEIR OWN HOMES.

Customers beware, this business is just terrible. I was a fairly happy customer for five years…read moreuntil I discovered they were over charging me for minerals. Over $300 in one year. Only choice I had was to leave... service was poor and they thought that the lack of user readable meters for the chemicals meant that they could charge whatever they wanted. Turns out, they are under new management and they're clearly trying to gouge their customer base. Don't sign up... or get rid of them if you're an existing customer.

Personal, professional service. always willing to come to my home and provide the information…read morenecessary.

From the owner: Culligan of Monticello is your trusted local expert for water softeners, reverse osmosis systems,…read morewhole home water filtration systems, bottleless or bottled water coolers, bottled water and salt delivery. Whether you’re dealing with hard water or other local water problems, need professional water softener installation, or want cleaner, better-tasting drinking water, we offer customized solutions backed by almost 90 years of experience. Our team proudly services Culligan water systems for your home or business throughout Central Illinois. Trust Culligan for water you love.

Eric came out this morning and filled up my water softener. He checked to make sure everything was…read moreworking as it should. Definitely an asset to the company. Extremely professional and his customer service was excellent! Thank you, Eric!

Not impressed with the service. I scheduled a water test at home confirmed with the office. Took…read morethe day off work. They forgot about me. I have to call and remind them. They finally showed. Once I made my selection, I paid in full that very day. Within the hour. I was told the installation would be between 8 and 10 AM on Thursday. I had my daughter take a few hours off . They didn't show up till after 11 o'clock. I called the office a message for them to reach me. They never called. Unfortunately, the lacrosse Culligan is just rid off of the Culligan name. If you can find another water softener dealer. Do so. Not professional.

Avid Plumbing deserves every bit of this 5-star review. I'm a salon owner, and our water heater…read morecompletely failed in the middle of a busy workday with over 10 stylists fully booked -- it was incredibly stressful. Avid was able to arrive the same day, quickly diagnose the problem, and clearly walk me through all of my options. The owner took extra time -- even after hours -- to explain how everything worked and answer every question I had without rushing me. They understood the urgency of our situation and had the needed parts ready and installed first thing the next morning. Colton, who handled most of the service, was professional, courteous, and easy to talk to. He explained things in a way that wasn't intimidating, especially since I don't have much plumbing knowledge. In less than 24 hours, we went from having no hot water to being fully operational again. Their responsiveness, communication, and professionalism were outstanding. I highly recommend Avid Plumbing.

I had an unexpected water leak at my washing machine. I have never had the need for a plumber,…read moremuch less an emergency. From the first person that answered the phone to the two guys that came to fix my problem they could not have been nicer. They were professional and took time to explain to me what they were doing. I would highly recommend them.

Horrible service. The service man is very inappropriate and I have had to have him back 4 times to…read morefix the problem and it still isn't fixed!!!! Don't ever use this company!!