This is a long one...
First of all let me say thanks for…read moreruining our birthday and anniversary weekend get away.
Our issues started by us getting lost and driving around in a circle for an hour due to poor directions provided, ( and do not say that we cannot read, your emailed directions state to come to a "Y" in the road, when it is a "T" and you need to turn to the right.
We go in and do a preliminary walk through, which is a normal thing for me to do, we discover the TV does not work, just comes up to a blank screen, (no network available), so I make a call to the office and have to leave a message. Almost immediately after I hang up, my huband tells me to call back because the hot tub would not come on, before I call the office again, I look for a disconnect for it and could not find one, and then check the breaker to make sure that it was not tripped, which it wasn't, so I call the office again and leave another message. I get a call back about 5 minutes later from the property manager. When I tell him that there are issues, including bad directions, he gets hateful and states, "well there is nothing wrong with our directions, no one has ever gotten lost going up there." I then talk about the TV and hot tub not working and proceed to tell him that we have already checked the breaker in the panel box for the hot tub and that it was not tripped, and that the TV says no network on it. He then rudely states "well if it is that bad pack up and leave." I had read the previous reviews and had seen that he has done this to others in the past.
They did get someone up there quickly, so kudos for that.
Other issues we had were:
Queen bed sags to the middle so bad that we moved down to the couch and the twin bed at 3am.
Ceiling fan too low to bed 3 1/2 to 4ft up.
Sleeper sofa, hard as a rock, could not sleep there.
Kitchen sink faucet so loose that you cannot temp the water properly, got scalded several times.
Shower has very little to no pressure.
Toilet is loose and swivels.
Shower curtain had a stain on it (dried toothpaste, soap, or bodily fluids)
Kitchen pots and pans have loose handles, about to come apart.
Trash and debris all around the outside of the cabin.
Loud ORV / side by side driving and revving engine at all hours of the night, stopping and sitting by the cabin.
Dust on all the blinds, mantle, light fixtures (cleaning person must be very short or never looks up)
I felt like if I had have called back to the office, that the property Mgr would have been rude again. I was so upset all weekend that I did not enjoy myself, did not relax, nor rest.
Needless to say, unless there are major changes, we will not be back! $300+ for 2 nights is bs, and then charged a fee for cleaning, and the cabin was cleaner when we left than it was when we got there. I feel that we should be refunded no less than 1/2 of what we paid, due to all of the above.
Y'all came highly recommended from a local friend, that was embarrassed when we told them all the issues.