This is the worst Cub Foods ever!!!! The employees are nasty and the manager Matt is even nastier!!! He REFUSED to apologize to me after the cashier at the self checkout made a nasty passive aggressive remark thinking I wasn't going to hear it or confront her on it. I HATE passive aggressive people because like this snarky cashier she was only going to mumble it under her breath to her co-worker instead of having guts enough to look me in the eyes and tell me what she really thinks of me. They had one cashier on and SIX customers standing in line. It would have been SEVEN had I not gone to self checkout. Ok fine I'll take my cart to self checkout no big deal BUT then the machine was malfunctioning like they always do when you don't do it 100% perfect. Self checkouts are fine for a few items BUT not to do a whole fucking (Oh no Matt! Time to put on your big boy pants because I just said a swear word!) cart. So when I had problems with the register because I had a whole bunch of fruit and vegetables that I had to punch in the code that's when the snarky cashier who was older and with short hair said to her co-worker, "She needs more help than I can give her." Well, at this point I pretty much had enough of Cub Foods in Cambridge!! So I informed the other lady who worked there who was just standing around that I would not be needing the items left in my cart. I confronted the woman who said the rude comment behind my back. I raised my voice at her. She did not expect this!!! I am sure that she is not used to running into a bold person like me!!! I don't EVER back down from confrontation when someone has clearly disrespected me!!! Then I ask to speak to a manager because she's clearly not getting the whole customer service thing. So then it just went from bad to worse when the manager Matt came out. If I thought the customer service skills of the employees at Cambridge Cub Foods couldn't get any worse I was wrong!! I told him I wanted an apology from her. That's all I wanted no big deal. Everyone, including me, has needed to apologize at some time at our work because we are all human and make mistakes but he defended the employee and implied that SHE was quite upset and had to go to the break room to compose herself. That's fine but now she can know how I feel. She ran totally roughshod over my feelings and had no concern for me. And the reason I know she said it too was when I confront her passive aggressive ass she didn't deny she said it. I know that insensitive comment was directed toward me. I couldn't go in any break room and cry about it. She just wanted me to suck it up and take her jab but I don't play those games. When you're rude to a customer just be prepared cause that might be the customer that takes no shit from anyone!!! Then I swore and said the f-word in which Matt asked me to leave because he said he has standard implying that I have no standards. In which I turned to him and told him to grow up!!! He said I was swearing at him. Listen buddy if I were swearing at you I would have called you a fucker or a bastard or a little bitch which I never did. Well Matt for the record I was done arguing with you which is why I walked away because you and your employee couldn't even humble yourselves and admit you were wrong. You thought I was just going to lie down and take it up the ass but I don't do such things!!! Matt, you have the worst managerial skills of anyone I've ever seen!!! When I complained about one cashier, they all informed me that two people have called in sick. But after that MAGICALLY one appeared out of nowhere at a cash register. When I asked Matt why he was not at a register being the manager. I think that's when he got pretty nasty. My logical thinking and practical solution was just too much for him to handle. And being that he HAS TO BE RIGHT that really put a wrench in his plan and certainly his ego!!! NOPE NEVER AGAIN WILL I ENTER THAT STORE!!! I've never had a problem at Wal-Mart, Target, or Aldi's(in fact, no where else in town at any store have I had a problem) so I'll be going there instead. SuperValu is going down hill anyway. I'll be surprised with the better competition if they're even around in ten years. read more