This is the worse bus service I have ever experienced. Always late waiting for more than 45-60…read moreminutes. Cta tracker always cancels the trip, still the driver says it's because of pandemic. These drivers are well paid, but don't like to work, they are lazy and rude. I am now waiting for more than an hr, still no 151 Light foot, please improve the the cta.

Me and my girlfriend have taken this bus numerous times whether it be going to The weiner circle or…read morethe zoo it's a really really slow paced bus. In fact it's so slow you'll be following another 151 bus most likely. You are stuck on Michigan Avenue for the most part and it gets worse by lincoln Park. It's so bad the bus drivers have lost their patience on numerous occasions.

Last week was my first time taking a train into the city while visiting Great Lakes. I was…read moretraveling alone and a little nervous about getting into the city and unsure about the area that the Ogilvie Transportation Center is in. Reviews made it seem like a confusing place to navigate. I boarded the Union Pacific North Train Kine from Great Lakes just outside of the Navy Training Center. I purchased my ticket on the Ventra App and I boarded the train and took a seat. There were several stops along the way and the Ogilvie Transportation Center was the last stop. The Conductor visited the car I was riding in just a couple of stops before ending at Ogilvie to check and/or sell tickets. The Conductor was polite and patient. When I exited the train at Ogilvie, I just followed the crowd to the stairway into the station and then just chose to exit the building at the Canal Street exit whit turned out to be just perfect for starting my journey into Chicago for the day. At the end of the day, when I returned to Ogilvie, it took me a few minutes to figure out the train schedule and locate the right stairways onto the loading platform. They have large screens at each loading platform stairway entrance that shows where each train travels to and what time they leave. There are stairways on each side of the train station to get you to the train. One important thing to note is that for some stops, the first cars of the train, the doors do not open. So it's best to find a seat towards the back cars or make plans to walk through a couple of cars quickly to get to the exit doors that open. The Ogilvie Transportation Center was easier to navigate than I had thought.

Clean, efficient, and easy to navigate. This train station gets the job done if you're heading out…read moreto the suburbs. Helpful signage makes it easy to find your platform. Plus, there are a few places to grab a bite if you've got time to spare

I love trains, and I love historic train stations. Chicago Union Station is a true gem. That said,…read morethere are a few things that I always find a little confusing and frustrating. It's a busy station, and unless you're a frequent traveler, it can be difficult to figure out which track your train will depart from and exactly where you're supposed to line up. The signage and boarding process can be a bit overwhelming for first-time or occasional passengers. They do have a customer service counter, and I've found the staff there to be helpful if you have the time to stop and ask questions. Having rail service from Milwaukee to downtown Chicago is a tremendous convenience, and Union Station remains a beautiful gateway to the city. With a little clearer wayfinding, it would be an even better experience.

Union station is easy to navigate and user friendly. We took the train to Chicago from Michigan for…read morea weekend vacation. The train system is pretty slow but not much differen timewise than driving or taking a plane. You can carry much more luggage than a plane without extra cost. The only annoying part was that we needed an Uber when we arrived, and the union designated pickup spot didn't have good signage to find. On our way home, it was easy to find our train using the screens with outgoing and incoming information. It went very smooth and enjoyable.

i was on the metra train yesterday got on the train at 103rd on my way to the taste of chicago…read more when i got to van buren i cannot find my keys. call metra customer real quick, gave her my informatiom. yall let me tell you she call me in 20 minutes, told me were to go and get my keys. thank you metra!! MARCELLA A

I'd suggest getting head trauma over using Metra. Their conductors are rude, the UPW line…read morenotoriously kicks off special needs adults when they are stimming, they don't acknowledge their quiet car times (they say it's ok to have a quiet conversation on them, but when everyone is having a quiet conversation collectively, it is no longer a quiet car), I have a medical disability and have been harassed by their conductors for it. Any time you complain to customer service they give you copy paste answers from the FAQ section of their website and they also are ready to tell the customer they are wrong. You ask for management or for someone to contact you back they don't do it. And if you bring that up they claim someone contacted you...but no one ever did. The only time I've ever been contacted is by a private number. So if they did try contacting me, they left no call back info, cause what professional business calls from private numbers? Metra you are not the police. Oh and just so everyone knows the CEOs email address is jaderwinski@metrarr.com His name is James Derwinski. We should flood his email. Look out IDOT, AG, BBB, and Department of Human Rights...I'll be hitting you guys up

I had the pleasure of riding the MD-W for about two weeks leading up to the new year and a few…read moreother times I needed to get downtown. It was typically on time (I think the latest was 10 minutes) and the ride lasted about 45-60 minutes to and from the Metra Medinah Station. I was lucky enough to be working a temp job that pretty much let me much waltz into and out of the office whenever I felt like it, within reason. Therefore, I was very appreciative that their trains run about every 30 minutes in the morning and afternoon, and even happier that many of them run express to Franklin Park. The rest of the commuter trains came hourly during the day and every two hours in the evening. The later trains came in handy when I decided to stay in the city after work to go to the Christkindlmarket in December and on the weekend when I met up with my running group for an event at a local bar. Milwaukee District / West Line (MD-W) goes from Union Station's North Concourse out to Big Timber Road / Elgin. It's great for commuters who need to get into the heart of the city and especially helpful if you need to use it to connect to other forms of transportation such as Amtrak trains, Greyhound buses, Megabus, or CTA buses and L trains. Another bonus is that the station is underground, so you can stay out of the elements for most of these exchanges.

The Hanover Park station (the fourth stop on the line after Big Timber, Elgin, and Bartlett) is my…read morehometown's train station, and it's had a major makeover in the last few years. Luckily, on a cold, fall day we were able to wait for our train inside the station, although the bathrooms are locked. This seems pretty standard for any train station when a ticket agent isn't present. Most of the stations seem well-maintained. I've never had any major hiccups on this rail line. Trains run frequently enough during the day and on weekends, so it's easy to ride the Metra whether you are going to work, school, or just scheduling a fun day in Chicago. The Milwaukee District West trains feed into Union Station, as does the BNSF rail line. Some stops are skipped periodically on rush hour trains (or altogether on weekends), so make sure you check the schedule if you aren't using one of the major stops.

absolutely horrible experience. we booked and paid for a large enough bus to fit 60 passengers…read more they showed up with a bus with a capacity of only 39. told us they refused to take the extra passengers and have refused to refund us the difference. they are currently being investigated by fraud by a major credit card company due to this. our friends had to uber 2.5 hours because there was not enough room on the bus that we paid for. company also refused to compensate us for the ubers. absolutely ridiculous and wouldnt even recommend this company to my worst enemy.

DO NOT TRUST OR USE OURBUS!…read more I booked a trip from Chicago to Indy after visiting their website and reading their standards of service (only "State of the Art Coaches"). I bought my ticket, and was guaranteed a seat on a bus with restroom, wi-fi and reclining seats. With less than 24-hours notice (not enough time to cancel without penalty), they changed the bus to a 24-seat passenger van with no restroom, no wi-fi, no reclining seats, and was told that passengers could feel free to ask the driver to stop for bathroom breaks. Their customer service line disconnected each of the four times I tried to speak to someone, and they refused me any refund (they eventually offered me a credit, as though I would have any reason to trust them in the future!) Oh--and just before the bus was to arrive, they texted that they were running late, and that the expected journey could take more than an hour longer! Don't waste your time with OurBus. I ended up using a much better service, with great buses, much lower price, and excellent customer service--FLIXBUS. I am currently disputing my charge with OurBus; I'll post further about their actions.

I started out with Amtrak which had nice, polite workers. I then went to metra trying to figure out…read morehow to get a ticket. o J (worker) came right up to me and helped me get ticket and show me where to catch my train, OJ was so kind, helpful,easy to ask questions. Great service great job

racist ass conductors. especially the one on the 4:30 train to big timber. racist. rude. and accuse…read moreyou of lying to get their way. I asked for help one time because I saw a I purchased a double ticket of the wrong zone and he accused me of intentionally doing that.

My Amtrak experience in and out of Chicago was ok from ticket purchasing to boarding and actual…read moretravel. The cars are a tad old and dirty but in the sense that it's just because everything is older. The seats aren't very comfortable at all, especially for an 8+ hour train trip. I think sleeper cars are the way to go, if they're clean and modernized. With that said, I will use Amtrak again. It's just the nature of the beast when taking trains. You win some, you lose some. The idea of train travel and seeing the country from that angle makes it worth it at times.

I have road the Hiawatha train in the past and was not the greatest experience. However, Amtrak…read morehas modified some of the rail lines and had introduced the Borealis line which runs between Chicago and Milwaukee every couple of hours with a very reasonable rate. The trip takes about 90 minutes with four stops (I believe). The website/app is very user friendly to reserve the trip to Milwaukee and then back to Chicago. Since we departed Chicago, we were able to grab couple of seats. It seemed the train was on the newer side with very comfortable seats. The train conductors were professional while friendly doing their job. Overall, I would recommend the Boralis Line between these two cities.

Canceled my trip 30 minutes before leaving for a holiday weekend without explanation. No better…read morethan greyhound.

This was the most uncomfortable ride to Washington DC ever. my friend wanted to be cheap and take…read morethis bus. next time I will take Amtak or a plane