Excellent landscapers better than the ground force team off the telly…read more Had my back garden transformed into a garden of eden wonderfull and relaxing eveings sat in the gardens are a memory I will treasure from the last year since I had it done

Does a great job of our garden. We have regular maintenance, plus lawn treatments. Also jet washes…read moreour drive, paths and patios a couple of times a year. Highly recommended A+

These Guy's approached me in my drive yesterday asking if I wanted Verge Caps fitting as they were…read morefitting some locally. They came today and removed all the cement and fitted the Verge Caps. Clean and tidy and a good job done. Recommended

very good workers would highly recommend to anyone Highly satisfied, very polite and efficient…read more Thankyou yorkshire fencing i will be passing the number on.

Excellent service, friendly, professional and get the job done on time and within budget!read more

Andy Has been doing my Garden for a couple of years. During…read more this time I have Found him to be Honest, & Reliable he always turns up on the day & Time he specifies. He has great knowledge about every aspect of gardening & Answers any questions you may have & will give the best advice. Would recommend him 100%.

What a truly disappointing experience for us…read more We hired truly to repair leaks in our conservatory roof above and below our roof vent. Despite asking them to do so, they declined to come to site and quote for the work, instead asking us to email photos of our roof to them so they could confirm it was a roof type they could repair. We duly did so. They then took a deposit from us equivalent to 25% of the total cost and sent us invoice paperwork to cover that. This meant they had agreed to a contract. There was no inspection of the problem prior to coming to site. They then came to site and duly performed the repair work, resealing the glass in and around the roof vent. This took a couple of hours. They then took full payment on the spot and then went away. We had to write to them to get a repair invoice and also a follow up repair report which we had also paid for. There was no follow up call in the days thereafter to determine if we were satisfied with the service as customers. A few days later, when it rained, amazingly the roof leaked again above the vent, although the area below the vent appeared to be fine and wasn't leaking (and hasn't since). We then contacted Truly the next working day (about 7 days after their repair) and advised them of the problem and asked them to return to re-examine the repair above the vent to determine what might be the problem, and to fix it. It appeared to us that the roof vent itself wasn't properly affixed to the panel above it thus leaving a gap and allowing a leak to continue. Not being experts we weren't sure, which is why we hired someone like Truly - to get to the bottom of the problem and resolve it. After a phone call with them and a couple of emails asking them to return to fix the leak, they refused. They claimed that the roof wasn't one they were familiar with and could repair. This surprised us greatly as we had asked them before they did the work to confirm this and upon sending them photos they duly did confirm it. Also, their website makes it quite clear that they can repair any type of conservatory roof. At this point we reminded them of their repair guarantee and asked them to honour that guarantee in good faith. Its not as if we had waited the full 12 months of the guarantee to advise of a new leak - we did it within days - and we felt we had done absolutely the right thing by making them aware of the problem. As far as we know, on the day of repair, there was no testing done to determine if the leak had been fixed so you can only really wait until it rains to find that out, which we did unfortunately. We made it known that we didn't believe the repair had been completed right and we had hired them to repair the leaks above and below the vent, and the leak above the vent still remained. Despite repeated requests to ask them to honour their warranty or provide a refund, they refused both. They have since refused contact with us and we have now had to file a formal complaint with TrustMark, who regulate such repairs in the industry. It is truly an unfortunate turn of events as this leak had been causing us problems for some time. We had sought out a repair organisation that based on their website reviews and repair guarantee, could assure us they would find the sources of the leaks and repair these and then honour those repairs. To have this still not fixed and the repair organisation simply ignore its customer without showing good faith is, well, truly disappointing indeed. We are hopeful that Truly will recognise the importance of keeping all customers happy and that through the TrustMark complaints process we shall achieve the result we believe we have paid for - a repair backed by a guarantee of service as advertised. This is all we ever wanted along with a non-leaking roof. Hopefully, we can update this review later with a more positive reflection of the good deeds of Truly as they return to effect our repair in good order with a view to making us satisfied customers ! That would be a truly good outcome for all concerned.

We have used Truly on 3 occasions to repair our conservatory for different problems over the last…read morefew years and they have always been very efficient and reasonable costs. We gave up trying to repair it and asked Truly to quote for a complete new roof with glass this time. We contacted 4 companies 1 didn't turn up 1 had a 2 min look and said if we're thinking of spending 10k he'll sit down and chat and we also received 2 competitive quotes. Because Truly had looked after us so well previously we gave them the job. Ordered mid November the work was done in some atrocious weather in December within the 2 days we had been advised. An excellent job and what difference it has made, much warmer and hardly any noise when it's raining we are very happy with the new roof and would Highly recommend Truly.

What a brilliant service Mr Perkins delviered Quality work at quality prices.. would recommend his…read moreservices to anyone. have used Mr Perkins on a few occasions and have always been more than happy with his work. Top Man!