Inconsistent, unclear, and utterly disappointing. I've donated here before, but my experiences have…read morerepeatedly ended with wasted time and negative outcomes. This most recent visit felt like a complete bait-and-switch. I walked in, went to the computer, and was told I couldn't donate today. The front desk told me I needed to do a 'protein test.' I waited about 20 minutes, and the phlebotomist then told me I would be donating and would be getting paid today, and my hopes were up. But then I was told later that I was only giving blood for the test and I'd have to wait up to 10 days before I can donate--and I didn't get paid today. The staff gave conflicting information, and I left feeling like my time wasn't handled fairly. Communication and conduct were also mishandled. While a new employee was shadowing the phlebotomist, I made a completely PG comment about her culture (Muslim) and that America is the land of opportunity. Another staff member later approached me and claimed I was being inappropriate and made people uncomfortable--but the inconsistency is that a person next to me used profanity and was not called out. The way I was singled out felt unfair and poorly handled. It also isn't the first time this location has turned me away. The previous visit I was turned away essentially for being on time--specifically because I was '1 minute late' even though I arrived at my scheduled time. And on another donation attempt, my left arm was bruised and it's still showing lingering discoloration/yellowing from the earlier issue. Overall, they had unclear policies, conflicting staff messaging, inconsistent handling of behavior, and a negative physical impact on me. I'm tempted to find another plasma donating service as it's clear to me I'm not the only person being wronged by them.

3 hours is a fast day at the Bethel BioLife. They have too many people not getting people through…read morethe line and not honest enough people actually moving the line. Very few employees give an optimistic aura. The ones who care really do care but sadly, they never stick around and are few and far between. Update: A week after my initial review and my total time in the building for a routine day was almost 5 hours. Walked in 6:00P, walked out 10:40PM! Absolutely absurd! This place needs help FAST.

I've come here several times but never again. Usually a very long wait and the last time I was…read morethere, they couldn't stick me right resulting in vein damage which has caused my whole arm/bicep to become swollen and bruised. When I noticed something was wrong, the nurse had nothing to say but "I haven't seen that before".

i was unsuitable for kiosk and i tried to ask the person up front how long my process would take…read morebecasue of that bc i did have class in 2 and a half hours but the lady who took my social security number was extremely rude, kept interrupting me, i told her i wasn't mad that i just had a simple question and she told me "not to start with her" i waisted 10 mins of my time waiting to ask this question worried someone would yell at me if i did. in the end i did have to leave. it would be nice if we could schedule appointments so we could come in and not wait hours upon hours, as i am a full time student with a job i can not afford to wait to give up 3 hours of any given day hoping it's enough and that i don't miss class.

From a business standpoint it makes no sense to staff only one nurse on the weekends. Knowing that…read moremost people work during the week, and taking off for multiple hours usually is not an option. Even if it's having a part time nurse on top of the full time one on the weekends; a better business model is needed. Losing out on business because you refuse to staff accordingly is absurd.

Because of my health I have given blood a lot in my life for testing and sometimes you bruise and…read moresometimes you don't. But omg they hit the wrong vein so you're never going back That's so sad that you have to be like that. People like me I use 400 people a month plasma to keep my health. So thank you for the people that do donate and don't cry about it I appreciate you a lot because 400 people donating is quite a lot for me to live a good life and be healthy as I can be.

They close up without notice and when they are open it takes forever to donate. I have been coming…read morefor a year now and it has always been bad but recently it is really bad

Very fast processing time!! They have the system perfected. And the staff are great too. Dorcas…read moreespecially is always hard-working and friendly.

This is the main office in Columbus, and I guess I figured it would be a busy place to give blood…read more It's not, at least, it wasn't on a Monday. Small blood drive area upstairs, a steady stream of people but only a couple of us at a time. Staff were super friendly and helpful. I did the fast-pass thing online and that does save some time, but there are still a lot of questions here, plus blood pressure, etc. Did the power red for the first time. A little slower than a regular donation, because it pulls blood out and separates it, then rehydrates you. So maybe helps recovery time. Still sat and had a snack afterwards, just in case. If you are able, this is a simple, easy thing to do that helps a lot of people. Plus you get a snack, and usually a gift like a t-shirt, gift card, etc. I do it because my dad did, and then after 9/11 it felt like my duty to help. Plus blood drives at work meant an hour break!

I started volunteering with the American Red Cross of Greater Columbus over two years ago. In that…read moretime I have had the opportunity to honor First Responders, Veterans, and Volunteers through the 2018 Heroes Gala. We honored outstanding people who went above and beyond to help their community in their chosen field. One of the most fun events I participated in was the Sound the Alarm program in which we tested and replaced smoke detectors throughout the Greater Columbus area. This was a great opportunity to volunteer in a small group, meet amazing people, make new friends, and help to make sure our neighbors were protected and had plans to evacuate their home in case of a fire. I am currently working with the Recruitment Team to bring awareness to the various opportunities the Red Cross has to help alleviate human suffering. Whether it is by volunteering as a Blood Donor Ambassador, working at Blood Drives, or volunteering to drive in our Blood Transportation area, it allows people to be a part of helping to save countless lives. There are also opportunities in Disaster Response and Relief to help be the best part of a person's worst day. From major natural disasters to a home fire in the middle of the night, these dedicated volunteers are always ready to respond. I am honored to play a part in recruiting new volunteers and seeing them flourish and gain a sense of satisfaction by helping. The American Red Cross of Greater Columbus is an amazing organization and I am so glad that I began to volunteer and know that I will continue to volunteer for many years to come.

This is the best plasma place in columbus. That's not saying much though…read more Your first five donations pay well. 50, 75, 50, 50 and 75. Then it's 25 and 45 in the same week, if you weight 175 lbs or more like me. The staff is great, and the time it takes isn't bad. The bad side? The kiosks you use to sign in are more time consuming than other places. The bathrooms are gross. And they pay you on a pay card which most places do...

Octopharma needs better management when it comes to staff. There should be no reason that a person…read moreshould have to stand in line for an hour or longer just to get screened. The manager should have the experience to help with screening. Instead of just being the label guy. (Stand there and wait for labels to be printed). Theu need to cut away the express line because all it does is cause people who have been there for hours waiting to have to wait even longer. They dont even open the doors on time because of the nurse always late. Some of their screeners need to be retrained due to the fact of slowness. There is to much chatting during screening and not enough of just screening. I can get to the center an hour before it opens and be the 5th person in line, but bout time I get screened I done probly had about 7 people go before me. THIS BUSINESS NEEDS TO DO BETTER SERIOUSLY

1 hr in the lobby ... just wasting time another 30 minutes…read moreto get vitals Another hour to get connected Do the math ...

The staff is nice if if you kiss their ass. They never answer the phones, and the cleanliness of…read morethe lobby is extremely questionable

I am sitting here at 4:00 for my 3:45 appt. They are currently only on 1:45 appointments. Their…read morescheduling system is a total disaster. You never know if you will be here for 1 hour or 3 plus hours. There is no point in making an appointment when they consistently run hours behind. New donors can just walk in so even when they are hours behind, they fall even more behind when new donors come in. If you do not need to come here I would not, not until they get their wait times manageable. They say "Tuesdays and Thursdays are crazy"..... but if that is the case, they should schedule employees accordingly. ​

I've been coming here for a little while now and every time I come here everyone is friendly and…read morevery outgoing. I would recommend coming here to donate plasma to anyone.