Five stars for the cause and the actual donation process. Two and a half stars for the awkward…read morecheck in. I'm feeling generous so I will average out to four stars, while telling myself that any awkwardness was due to donating during COVID-19, and the Red Cross hadn't quite figured out how to do things in a time of adjustment. But either way, donating blood is important, and I'm glad I did, for so many reasons. Let me make one thing perfectly clear: "majorly needlephobic" doesn't even begin to cover it for me most days. In 2016, after finding myself in a situation where I would need regular lab work for the rest of my life (not the kind that prevents you from donating), I decided to put it behind me once and for all and give blood. And I did it. Upon finding out that I had an in-demand blood type, I decided that I'd donate again in the future. I chose to return to the Red Cross since I was already in the system, and the location was convenient. Now, here are the quirks of donating during a pandemic: when I arrived, with my mask, no one was at the check in desk, save for a tablet to check yourself in. As I started the process, I heard someone yelling to me: "miss? MISS?" I stopped what I was doing and asked if there was a step I missed. The employee's response was to wave a bottle of hand sanitizer in front of me, as well as a thermometer. Now, since he'd been able to shout to me to get my attention, I'm not sure what prevented him from saying, "can you please let us take your temperature and use this hand sanitizer before you continue?" But I digress. It's a stressful time, and I was nervous enough about the whole donating process in the first place, so I let it go. The actual donation was very smooth. I had a different technician who stayed with me the whole time and talked to me to distract me as needed. Pro tip: if you're nervous about donating, going to a dedicated donation center such as this one will help. Those chairs are the best. Make sure you drink a ton of water before and after. Your body will want to retain all of it for a few days, so plan accordingly. I will definitely return to the Red Cross, pandemic or no pandemic, because I'm able to see past my own fears for what the big picture is. I do wish they wouldn't call a million times when you're eligible to donate again. Pro tip to the Red Cross: I'll call you. Don't worry about scheduling me again. I'll be there, with water, and as long as you have someone at the desk when people check in, we'll be just fine.

Give blood y'all! I've given blood for years and have been to this location a couple of times now…read more As far as the draining of one's bodily fluids go (and sometimes putting them back in), this is the place to do it! The facility is clean, and the people are as nice as should be expected. This isn't the service industry and they don't work for tips, so I don't expect them to provide "stellar service". They did what they do with me in a timely fashion. They didn't leave a mark and they fed me afterwards. I had no issues with check in or registration. I even got to watch TV while I gave blood. Consider it a success!

Always a delightful place for donation center. All employees are well trained $ caring. They talk…read moreto you & always make you laugh. Treat you as part of your team. Highly recommend them !!!

Absolutely professional very friendly I've donated plasma for over 20 year's in San Diego and not…read moreonly do they pay better but they are more friendlier but also more professional keep up the awesome work csl

From the owner: CSL plasma Inc. is one of the world's largest collectors of human plasma. As a leader in plasma…read morecollection, CSL Plasma is committed to excellence and innovation in everything we do. Our work helps to ensure that tens of thousands of people are able to live normal, healthy lives. We are committed to our work because lives depend on us. Our U.S. plasma collection centers, which are located throughout the United States, are committed to the highest standards of quality and Safety. Plasma is the essential ingredient for products crucial to treating patients suffering from a host of life-threatening conditions and bleeding disorders. Give a valuable gift to those who require plasma-derived therapies to live healthier lives.

I have been donating blood here for years back when they were still called Unyts. I normally donate…read moreat the collection location in Tonawanda. My experiences there have always been great. They are very friendly and competent. Going back about 50 years I used to donate to the Red Cross. Red Cross does wonderful things for people in need but I found out that they were charging local hospitals an exorbitant amount for blood. That is why local hospitals approached Unyts which had been an organ donor organization to start collecting blood for them. So all the blood collected by Unyts goes to local hospitals. The Red cross sends much if not all of what they collect to other areas so they can get a good price for the blood.

All the staff at this location is so friendly and still professional. We donate every 8 weeks and…read morehave come to know them all. The location is easy to find and has plenty of parking. The interior is newly renovated, clean and neat. Don't be afraid to donate, it only takes about 30 minutes total of your time and all the blood remains local. They even notify you when your blood is used. It's a good feeling to know you might just have saved a life!

Excellent place Yaya The phlebotomist has excellent…read moretechnique.... She is very pleasant, has great energy and I didn't even feel the needle go in my arm when she's stuck me..... It's people like her that make me want to come back.....

Serious Safety Concerns and Management Negligence I am…read morewriting this as a long-term, frequent donor (6+ months) to warn others about the declining safety standards and unprofessional conduct at this Octapharma location. During a recent donation, a specific technician's negligence (Ashley) caused a significant blood spill across my arm and the donor bed. Rather than following OSHA bloodborne pathogen protocols or prioritizing donor safety, the technician instructed me to "stay where I was" and remain in the spreading blood. When I expressed concern, her response was a dismissive "it happens," showing a complete lack of accountability for a serious medical error. Due to this technician's repeated passive-aggressive behavior and this specific safety incident, I requested to be serviced by a different staff member during my next visit--a standard right for any patient or donor in a medical setting. Instead of addressing the safety history, the Assistant Manager gave me an ultimatum: submit to this specific technician's care or face a permanent deferral. This was at the behest of the Center Manager (Roxanne), who was not present that day. I have observed a pattern where team members are defended by the managers regardless of the accuracy of their actions or the validity of a concern. This hinders the team's growth by removing the necessary feedback loop required for professional development and accountability. When I stood on principle and requested to speak with the Center Manager to report the prior safety violation, the Assistant Manager refused to escalate the issue and instead called the police to remove me--despite my remaining calm and simply requesting to speak with a supervisor regarding the safety violation. This resulted in a permanent deferral. It is clear that this center prioritizes protecting negligent staff over donor safety and professional ethics. If you value your health and want to be treated with basic dignity, I recommend finding a center that takes biohazard protocols and donor boundaries seriously.

I have always liked the staff here at Quest and have received quality personal care. They never…read moreseem to rush and always make you feel comfortable. I wish I could say the same for their web site and scheduling. There is no way to talk to a person over the phone. My GPS seemed to be registering the location incorrectly and I tried to call to let them know I would be late. When I arrived and was checking in, the automated system wanted me to reschedule. Fortunately, their staffing is so wonderful! A lovely lady managed to fit me in her schedule immediately.

Destiny saved me today, thank you so much. Respectful and understanding staff got me in and out…read morewithout an appointment.

The care I received on both cardiac floors was great!…read more MY RELEASE EXPERIENCE 7/15/26 just before 6pm a gentleman came to get me in this wheelchair or transport wheel chair. I had to stratal this bar and when I plopped down to sit, he made a comment. I had just spent 7 days trying to get my strength back after a heart issue!!! My daughter paid on your valet app EVERYDAY and each day, they still tried to extort money from her, saying she didn't. At just before 6pm, as my daughter was telling your valet service SHE ALREADY PAID BY THE APP, the transport gentleman asked me to get on the bench outside, on one of the most horrible weather days, combined with Canada's smoke cuz he would get in trouble for clocking out late (check your cameras) 7/15/26 just before 6 pm. Plus I had to walk thru a maze of cars to get to my daughters in the middle of the circle !!

Our ER visit on Friday quickly developed into a hospital admission. The Care Team was very…read moreproactive and provided us with options, leading to a satisfactory outcome.

I was able to schedule an appointment with Quest online and the time and date that were convenient…read morefor me was available. I was able to locate parking close to the building and the time starting at check-in to called to be seen was pretty quick. My phlebotomist went over the process, verified my identity and got right to the blood draw. She found a vein without all the poking around and got me out of there. I don't think the entire process took longer than 15 minutes. Convenient hours and location and fully capable staff!

This Quest location is quick and convenient. It's located at the corner of Sheridan Dr and…read moreMillersport Highway. There is parking right in front of the door. If you make an appointment online, you are usually seen at the time you requested. The technicians are good at finding a vein and getting the required samples as ordered by your hea